You guys are great!

The information is well laid out and easily accessible. When there is an issue, the support team are always friendly and helpful.

Pros

It is usually pretty easy to use, and all the information is generally easily accessible. The support team are A-1 thank you

Cons

I am not a fan of Citrix, but am aware of palace Liquid and am looking forward to moving to that soon. Would like to have multiple windows open so can refer back and forth instead of having to print a tree each time there is an issue - again i understand this is possible with Liquid and look forward to the new features of the web based system

The Pleasure of Palace

Palace has made the business a lot more streamlined and efficient, which is what we were hoping to achieve.

Pros

It hasn't been the easiest of jobs to transition our last software into Palace, however, the support team has been absolutely amazing in helping when we hit any difficulties. The programme seems to be working very well but we are still in the early stages of learning all there is to know. As previously stated, we can not stress how wonderful the support team is with their efficiency, knowledge and time management.

Cons

The problem with this software is that I have to learn a new programme, always a challenge. I do find that I have switch back and forward in the system on occasions to get what I need, but that may just be another thing that I need to learn

Palace Review

Palace is usually really good. They just have alot of glitches that need to be sorted out in Palace Liquid as at the moment its very frustrating for everyone.

Pros

Loved Live. But then we swapped to Liquid. When working correctly it is easy to use & usually does exactly what I want it to do. If the glitches could get ironed out quickly I would love it.

Cons

Feel quite frustrated with Palace Liquid. Things dont work when they should work. Lots of little glitches in it. Cannot export to excell in liquid. PMs cannot view things they want to view & should be able to view, but to give them access means they have access to a whole lot of other things that we dont want them to have access to. When processing an invoice you cannot attach the invoice then check to ensure you have attached the right one. You have to precheck first then attach. Just takes a bit longer. When you save the invoice it doesnt pull the amount forward so it still looks like it is still a work order. But once you select it & process, then it pulls it all forward as normal. When going to history to view or reverse a transaction & hide it, you have to keep going back in & refreshing it to get back to where you want to be. When you check a key back in, it sometimes still sends out a reminder to the person to bring it back. When I load a property on the last day of the month it should come up when I put the won dates in for the month - as in 01/01/19 to 31/01/19, it should bring the property up. But sometimes it doesnt you have to put 01/01/19 to 01/02/19. When you change a reason you have lost a property, it reverts back to Personal Referral. Even if you just want to change the comments on an inactive property it still changes the reason back to Personal Referral. This makes the Lost Report wrong for out HO reports & we have to lodge a help request.

The right Software for you

The overall experience with Palace has been great. The support is awesome. Prompt response and very patient and helpful.

Pros

I find Palace to have everything required to run an efficient property management business . Has great reports for both tenants and owners.

Cons

One thing I would like to see changed is the additional tenants details to be able to click on them to open rather than having to go to the end to edit them. It is frustrating.

Palace

It has certainly speed up the rental management and when we make greater use of the Total Tenancy feeds it should make things a lot quicker. Given the choice I would not change from Palace and would recommend it to others - nothing works perfectly and to be fair many problems arise from user issues - lack of willingness to change, not taking up the training offered, poor accounting skills and a tendency to run multiple systems - i.e. excessive paper file system that are simply... not... necessary. But horse to water and that sort of thing:-)

Pros

Quite simple to use - particularly in comparison to other software - ie Console Payouts are straightforward and being able to reload .csv files and reprint remits is great. Being able to reverse and hide transactions leads to much tidier landlord statements Being able to amend comments on transactions through history is extra helpful

Cons

Can be a bit "flighty" - will occasionally drop transactions batches while processing - seems to be an afternoon thing - means you should enter and process a page of a bank statement at a time (still manual) The comments section not clearing after entering a receipt is somewhat painful if you forget to clear it (have asked for this to be considered for a "fix") The arrears reports take time to understand We did have a lot of problems with the phone apps at first - being phone rather than ipad based does present its challenges