Propertyware Software

3.52 / 5 (164) FrontRunners

Our advisors have recommended this product 11 times in the last 30 days

About Propertyware

Propertyware is a cloud-based, end-to-end property management software that helps property managers and operators scale their businesses with several different property types, including mixed portfolios.

Propertyware’s platform allows users to post and market vacancies and includes lead-to-lease functionality along with integrated tenant screening. The system also offers tenant and owner portals that allow online payments, cash and accrual accounting, instant access to custom reports and statements, and ability to add custom fields.

Propertyware also offers mobile-responsive websites, as well as a leasing and maintenance contact center that includes automated vendor dispatching for emergencies.  

 


Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

164 Reviews of Propertyware

Average User Ratings

Overall

3.52 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(49)

49

4 stars

(42)

42

3 stars

(34)

34

2 stars

(18)

18

1 stars

(21)

21

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 164 results

December 2018

Jim from Property Management Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Propertyware is the heart of our office operations

I have used and supported Propertyware in our franchise offices for over 5 years and have seen great progress in the features and services provided. They have adapted the core code to fit our specific needs.

Pros

I provide ongoing support to our franchisees. Propertyware was customized to how we do business and is designed to help our offices automate their processes. There is a very good customer support department but for our company specific questions, they call me. If I can't help them, I have a dedicated support technician I can contact.

Cons

It is a work in progress. New features are being added and at times it is hard to keep up with the changes.

Response from Propertyware

Replied April 2019

Hi Jim - I was just scanning our reviews and didn't see where anyone responded to you. Thanks so much for taking the time to leave us a review! We appreciate your positive comments.

May 2019

Todd from GTL Real Estate

Verified Reviewer

Company Size: 11-50 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

May 2019

Propertyware is the best of the class

Propertyware makes us more efficient and gives us the ability to communicate with our clients far more easily. We run with a smaller staff needed, and provide a much better product as a result.

Pros

Unlike most software in this space, Propertyware is highly customizable, even having an open API available in its top-tier package. This makes the software flexible based upon your individual processes, rather than having to tailor your processes to work within the software, as is the case with Propertyware's competitors.

Cons

Technical support has improved over the years, but it is still not to the level I would like. No one likes calling tech support and getting someone halfway around the planet reading from a script. This is really my only complaint with Propertyware.

Reasons for Choosing Propertyware

Customizability was our number one priority. Being able to tailor the software to our processes rather than the other way around was a necessity. The other available options just don't allow for that. Propertyware does.

Response from Propertyware

Replied May 2019

Hi, Todd. Thank you for submitting a review. We appreciate your feedback. I will share your comments with our Product Support team as well. Cheers, Casi Cassandra Rollins - Sr. Director, Product Marketing Propertyware

February 2021

Russ from Craven Properties LLC

Company Size: 2-10 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

February 2021

Good features, poor follow-up

PW Mobile worked at one time (years) but in July, 2020 the feature stopped working and now gives me an error message when I try to access lease or tenant data using iPhone. "Server Error (null) - Internal Server Error" Mobile Inspections also doesn't work properly; the app can't read tenant information. The lack of a functioning mobile app causes headaches. It was one of the major features that caused us to choose PropertyWare. I reported the issues to Support in July 2020, and frankly they didn't seem to have an idea. Support opened a case. I know this because I now get a form email from support nearly EVERY WEEK telling me that support is diligently working on the problem. (Working on the problem for 7 months while still collecting subscription fees.)

Pros

Easy to set up. Price was reasonable. Mobile app was excellent until it suddenly stopped working 7 months ago.

Cons

Report formatting is HORRIBLE, and for the most part is not customizable as far as layout & custom fields. Support has been unhelpful.

November 2014

Mark from Class Act

Industry: Real Estate

Time Used: Free Trial


Ease-of-use

2.0

Customer support

5.0

Functionality

4.0

November 2014

Propertyware is a good, but it's an expensive and flawed option.

Pros

We are a property management company with 150 doors and have been using Propertyware for over three years. Propertyware will do an excellent job of property management, but there are numerous problems. And it is very expensive.

Cons

They have a lot of great ideas, but they only implement them to about 90%. We are so angry and frustrated with the problems in PW that we have made the difficult and costly decision to cancel service and move to another software platform. Propertyware does have many positives, but you can research those for yourself on their website or in other reviews. You need to know its shortcomings before making a decision: 1. PW is fond of saying something new is coming. Be prepared to wait. We have been waiting three years for them to release an Android app. The iPhone app has been out that long, and is already in version 2. Their tech keeps saying the Android app is coming, but it's still not here. 2. PW launched apps for both Android and iPhone for mobile inspections. I was even a part of the beta development. The beta was a whirlwind of development over two weeks. I was amazed at how quickly the tech department was writing code and updating the software to fix problems and make it better. PW launched the apps immediately after the two-week beta, and then, no more updates! The apps are flawed to the point that they are unstable and unusable in the field. Six months later, PW has done nothing. 3. Mobile from a tenant’s perspective. PW is not compatible with web browsers on mobile phones. More and more applicants want to apply online using their smartphones. Some people have a smartphone but no computer. PW will not accept a payment for an application or for paying rent on a mobile phone. We have complained to tech support, but they have not done anything to address the problem. 4. If you pay extra, PW can host your website. This is necessary to integrate rental listings, ePayments, portals, and online applications. In theory, this would be a good thing. However, the provided templates are awful. I regularly have to explain to people how to find the online application. I have asked PW to redesign the Apply Online tab to make it more visible. No luck in three years of asking. And PW really needs to hire a graphic designer. Not just for the web templates, but also for the graphic interface of the software and the automatically generated print brochures. 5. PW is confusing and poorly laid out overall. The main tabs should be better organized for one thing. There are four tabs for accounting across the top: Money In, Money Out, Banking, and Management. Under each tab are additional functions. You might think that is good, but it's confusing. It takes a significant amount of time to learn where to go to find the information or function that you need for any accounting work. 6. Generally speaking, PW has too many layers. It can take five or six clicks to drill down to the layer that has the information you need. Not only does this slow productivity, but it can be frustrating when you are on the phone with a tenant or owner. You have to pay careful attention to which layer you are on, especially before uploading a file. Place the file in the wrong screen, and it will be difficult to find later. Notes and Documents can be posted at every level. That means you have to open multiple levels to make sure you find the documents you need. 7. The search box is supposed to be universal, meaning that you can search for any information within PW very quickly. Just not vendors. If you need to find vendor information, don’t go to search, and don’t go to Contacts. That would be too easy. You have to go to Money Out, and scroll down the long list of vendors. 8. PW had a brilliant idea for training. They decided to create modules and track how far an individual completed each module. They even have tests at the end of each module to make sure the person understood what they learned. This is great for employers tracking employee training progress. The training is on a basic level in PowerPoint format. I'm not against PowerPoint, but the problem is that PW originally had an amazing and deep selection of videos and recorded webinars that explained PW’s functions clearly and extensively. They even had them grouped into categories. It was awesome! But when they launched the PowerPoint training, they removed the videos. We requested links to the videos, and even asked if the videos were on youtube. PW refused to give us any access to the videos. 9. There are no digital signatures, not even on the applications. So when getting referrals from other landlords who require a signature from the applicant, we must use Docusign as an extra step. The development team at PW is finally beginning to talk about implementing digital signature. However, they have made it clear that you will have to pay extra for that option. 10. Be prepared to pay extra for everything. It costs extra for more than 1 GB of storage for rental agreements and other documentation, inspections, or the upcoming eSignatures. 11. PW has an alert page, which we use regularly like a to-do list. Once again, it's great idea that is poorly executed. The alerts come in randomly instead of by date. We have to look very carefully to make sure we do not miss an important alert because it could have been buried in the long list. We would like to see the option to group the alerts by type or even importance into folders. Right now, it is a hodgepodge of chaos with only tiny symbols to show what type each alert is. And we would like the ability to select multiple alerts to delete at one time, instead of having to delete each one individually. 12. Move out procedure. The move out procedure could be better. It would be nice to have a move out checklist similar to other systems. Also, PW does not allow you to enter a forwarding address without doing the final accounting. We don’t want to refund a deposit until all the expenses and repair bills have come in, yet we can’t enter the forwarding address until the deposit is refunded.

May 2019

Chris from Turner Properties

Company Size: 2-10 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

May 2019

Propertyware is great for tech savy users that want a powerful and custom back end solution

It has allowed us to advertise features clients love such as the ease of communication and how informed they will be about all aspects of their property. It's like cruise control for property management.

Pros

The transparency it allows our company to have. With great communication tools such as owner/tenant portals, automatic email alerts on numerous activities on a property, text messaging, email and more. Powerful reporting features allows us to satisfy the demands of large investors as well as a single property owner. Support is excellent from our local sales rep to the phone support center.

Cons

Not a very user friendly and intuitive interface. Slow to roll out new features and upgrades.

Reasons for Choosing Propertyware

The custom fields and alerts were the deciding factor why we chose Propertyware.

Response from Propertyware

Replied May 2019

Hi, Chris - Thanks for the positive review! We really appreciate your feedback. Do we have your permission to quote you? Cheers, Casi