About Unit Trac

Unit Trac is a cloud-based self-storage software solution that helps users manage their facilities. Key features include lease management, credit card processing, facility maps, business accounting and multi-device support.

Unit Trac's lease management system helps users to create leases, record payments, customize deposits and rent charges and generate invoices. It keeps track of the rental dues and automatically emails tenants when rent is due. Unit Trac provides security and PCI compliance for payments processed via credit cards.

Additionally, Unit Trac offers features like deposit and late fee tracking, batch payment entry, a website creation tool, account auditing, data backups and lease applications with digital signatures. Mobile apps are offer...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

55 Reviews of Unit Trac

Average User Ratings

Overall

4.78 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(43)

43

4 stars

(12)

12

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 55 results

December 2018

Greg from GCR&Associates

Company Size: 1 employee

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Unit trac mini storage software

It makes renting and collecting rent so easy and keeping track of what is happening as well. Taking credit cards with auto deposit and auto filling in what needs to be showing payments. It is effortless.

Pros

The soft ware was easy to use and not only that the person that sold it to me was so kind, understanding and helpful. It does everything I can think you would possibly want it to do.

Cons

Can't think of any bad to tell. Maybe just a little tricky, but not really with the helper) to set up the first lease. Nichole was there and with a smile on her face and so pleasant to help me through until I learned and could do it without her. I had a small business and most people stayed and didn't need much maintenance.

Response from Unit Trac

Replied December 2018

Thanks Greg! We love helping our clients and we know that you are a very busy small business owner (like most of our clients) and need software to be simple and effortless since you have many responsibilities!

September 2019

Rob from R and B Storage

Company Size: 2-10 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Unit Trac Usability

Billing is easy, no more real needs to meet with potential customers (most everything is done with my smart phone). I have been in meetings and received an application for a unit and sent the customer everything they have needed to get it started! Love the freedom and release from pressure of having to meet with the customer.

Pros

-how it interacts with my ability to start, stop, and renew leases on the fly. Ease of use for the end user (my customers) has been awesome. The support I got to set up my website was amazing! The staff at Unit Trac is always very helpful with some complicated transactions that we may need help with from time to time. The truth is after talking with the staff and them walking me through things it wasn't complicated at all!

Cons

Initial set up and getting the muscle memory down as to where to find things. Its just the way it is with anything new. Staff worked well with me on this.

Response from Unit Trac

Replied September 2019

Thanks for the positive response Rob! You provide excellent service to your customers and we are glad that Unit Trac helps makes managing the business easier.

December 2019

Steve from Eastgate Mini Warehouse

Company Size: 1 employee

Industry: Packaging and Containers

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Sorry I waited to try out this software

Unbelievable support. Have given several suggestions for wording changes and new features and they ALL show up in a month or two. Makes life simpler for me as I got rid of the spread sheets!

Pros

Does everything I need. Can work from home or at the office. Provides annual reports. Credit cards processed at a lower rate than previous.

Cons

Takes a while to find features that aren't used often.

Response from Unit Trac

Replied December 2019

Thanks so much for the positive review Steve! We are grateful for your suggestions for improving Unit Trac. Glad that the software is making life easier - that is exactly what it was intended to do for storage businesses.

December 2018

Seth from All Star Mini Storage

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

December 2018

Good Software

Pros

I like the ability to login from any device, and the snapshot data that is on the home page ie. who is behind or what units are open.

Cons

The site is slow and lags at times. There are features that need to be added.

Response from Unit Trac

Replied December 2018

Thanks for your feedback Seth! We are sorry that you are experiencing slowness at times. We will figure out what is happening and get Unit Trac back to being more snappy and responsive for you.

May 2019

Justin from Westside Self Storage

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

2.0

May 2019

Good value for what you get

Really Good program, but needs more work

Pros

The price for this software is considerably lower than other Australian based Self Storage software systems.

Cons

The Map interface is easy to read but not as detailed as it could be. When hovering on the sitemap there is not enough information that might be able to speed up the process of a larger complex, this also becomes painfully obvious when a customer is waiting in your office and you need to go through multiple screens to find information you need fast. Also, in Australia there is a very large lag when you save or update something from the time you press the buton to the time the browser actually starts to recognise you want to save. I have requested GST tax considerations to be made easier but this is not a function at this time. Other things which would be a massive improvement: 1. There should be a selection so you can email ALL customers at the same time to update them of changes which amy affect ALL customers. At this time other than CSV file there is no easy way to acheive a bulk email. 2. The Send an Email option should be a HTML text editor interface and not just a text field, this way you can change fonts, add H tags or highlight important information in your email.

Response from Unit Trac

Replied May 2019

We appreciate your honest feedback Justin. Our team is working to make updates to the software that will improve usability. Your input is exactly what is needed to make the program better.