About Atera

Atera is a cloud-based end-to-end IT management software solution geared to small to midsize businesses in the IT sector. It includes functionality for time tracking, expense tracking, billing and invoicing, help desk and knowledge and document management.

Atera specializes in remote monitoring and management (RMM). Users can identify issues before customers notice them, and they can perform root-cause analysis and patch management.

The solution includes a customer relationship management (CRM) module, where users can see a database of customers, contacts, contracts, service-level agreements (SLAs), devices and tickets. The system also includes an encrypted password repository.

Atera has a help desk to provide support for customers and include...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

148 Reviews of Atera

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(85)

85

4 stars

(55)

55

3 stars

(5)

5

2 stars

(3)

3

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 148 results

July 2018

Troy from Exact IT Consulting

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

Lightweight - Easy to Navigate - Decent integration

Easy management of hundreds of endpoints/customers.

Pros

Splashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)

Cons

Quickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB) REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded.

July 2020

Kevin from OnCall IT Solutions

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

The best software for an SMB MSP

Overall this is an outstanding product. It has radical pricing, and integrates so easily with the rest of my business. With it's lightweight tools, I can run everything from a tablet even. New features are being brought out all the time, that I can choose to incorporate or not, and with the branding options, my customers see MY logo and my menu items. There is no better product on the market.

Pros

I run a small MSP focused on providing IT services to small (<50 employees) businesses. I have tried many software packages over the 15 years I have been in business, and all of them suffered from the same weakness. Ease of use/learning curve. They may have had some great features, but I would never get to use them because they were lost in a sea of confusion. The interface for Atera is clean, simple, and effective. You can do everything you need to without having to dig for it. If I have to search for a feature, I am not going to remember that it is even there to use, and with Atera, it is all laid out so well that it is intuitive. You open your account, setup your clients, and away you go. Nothing else even comes close to comparing

Cons

The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches. Back when most of my users had windows 7 this was more of an issue, as I tended towards rolling out ones I knew had no issues, rather than selectively declining. The list of patches you are excluding becomes tediously long and difficult to manage, but with Windows 10, you can only put off patches so long before they are just going to be forced, so in reality patching, where it used to be a major part of our service, is now more of an afterthought.

Reasons for Choosing Atera

Ease of use, pricing model.

March 2019

James from Local IT Solutions

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

March 2019

Quality has gone downhill

We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

Pros

The price point for this product is excellent, if it worked properly.

Cons

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

July 2020

Fonderie from Fonderie Sime

Company Size: 51-200 employees

Industry: Machinery

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Functionality

4.0

July 2020

Strumento ottimo per la consulenza da remoto

E' stato uno strumento fondamentale per il lockdown dovuto al COVID-19. Ha permesso di effettuare una ottima teleassistenza da remoto agli utenti che trovavano difficoltà. Ci è stato utile per l'installazione di determinati software in maniera massiva senza il passaggio da ogni macchina presente.

Pros

La connettività a più ambienti. L'utilizzo fuori dalla rete aziendale e senza VPN. Creazione ottima per script automatici. Check ottimale per gli strumenti hardware per la nostra azienda.

Cons

Sarebbe stato ancora più utile se Atera permettesse di aggiungere dispositivi Android o Apple.

Reasons for Choosing Atera

Grazie ai numeri feedback ricevuti dai colleghi che lavorano nel nostro campo.

December 2019

Rich from DiamondNet, Inc.

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

December 2019

Highly recommend Atera

Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.

Pros

Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.

Cons

Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.

Reasons for Choosing Atera

Affordable and easy to use with just the right features I need for my business.