Kimble Software

3.84 / 5 (19)

Our advisors have recommended this product 30 times in the last 30 days

About Kimble

Kimble PSA helps professional service organizations make better decisions, sooner. Global leaders in consulting, software, and hi-tech such as NTT Data, Sage, and Canon use Kimble to optimize resource utilization, profitability, and business scalability. Kimble is the only leading provider focused exclusively on PSA, constantly innovating to improve team collaboration and efficiency around key services processes.Built to work seamlessly with CRM, Kimble drives predictability, enabling businesses to consistently deliver value to their customers. Model the proposed scope, find the ideal resources, make sure the project stays on track as time is booked against it, and invoice for that work – all in real-time – keeping everyone in sync about what’s happ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

19 Reviews of Kimble

Average User Ratings

Overall

3.84 / 5 stars

Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(7)

7

3 stars

(4)

4

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 19 results

September 2018

Peter from Sadhana Consulting

Verified Reviewer

Company Size: 2-10 employees

Industry: Professional Training & Coaching

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

End-to-End Solution

Implementing Kimble helped us with Resource Planning, Revenue Visibility and Forecasting, Increased Utilization, Time Capture. As a small services company, it forced us to really step up our game. But that's what's needed to grow...and not lose sleep due to guessing at resource availability, and also revenue/cost/margin projections.

Pros

Kimble lets you create templates for how you sell and deliver your services. You begin using it during the selling phase. Who will be your resources? What skills do they need? When will those resources be scheduled? The process follows all the way from the original proposal, through delivery, time and utilization tracking, and on through to invoicing. The unique thing about Kimble is that it's forward looking and forward planning. The goal of any consulting company, and how Kimble is designed, is to reduce bench time and feel confident in taking on and planning delivery of products down the road. And as you do all that within Kimble you'll have a forward-looking financial picture as well. For us it's all about balancing the supply and demand. All project time, revenue, and costs for a project are mapped out for as far forward as your projecting. Usually you have extra FTEs doing just that work. Take the time to do a proper implementation, and you'll need to dedicate plenty of time to testing all your use cases. There is a lot of knowledge transfer that has to happen, and we've had to resist the urge to rush through the implementation.

Cons

Not a dislike, but know that this is a tool to manage your business, and as such you'll want your delivery managers using it daily. You've got to engage with this product and it's process. If you don't, then it's just backward-looking time entry. Since you're reading this review I'm guessing you've had enough of that.

April 2020

Laura from Caveo Learning

Company Size: 51-200 employees

Industry: E-Learning

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

Kimble gives the visibility of the business while providing a platform for accountability

My experience, and our company's experience, has been good. We learn more all the time, and the ease of visibility of business revenue is amazingly powerful. Our teams have taken initiative to expand their use of the tool and are open to trying new features.

Pros

The instant visibility of how your company is doing - everything from proposals to invoicing, it shows revenue flow, resource availability, and project status. There is always more to implement, and we have the ability to implement what features we want, when we want it. By doing so, it also requires us to evaluate our business practices and align with best practices based on the way Kimble functions. Our Customer Success Managers have been amazing, responsive, and the team is always willing to help us implement additional functionality.

Cons

The administrator training and resources are lacking, where we need to depend upon ZenDesk and our Customer Success Manager to provide support. Most of the technical resources are based on how the technology functions, but it's difficult to find details on some of the options on the administrative side, and best practices on how customers use different features (such as usage of the Other Activities fields, and such). I think what is missing is the practical usage and governance suggestions around how to setup and use features, particularly as you are implementing them.

Reasons for Choosing Kimble

n/a

October 2020

Hirushima from SDD

Company Size: 11-50 employees

Industry: Program Development

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2020

Kimble Review

- It's been interesting and a good learning experience

Pros

- Quick support when a ticket is raised - Allocated accounts manager to for ad-hoc meetings. We use these meeting to explorer new features that can improve our current processors. - Annual training sessions

Cons

- Period Management - Supplier requisitions

April 2020

Tom from RedQuadrant

Company Size: 2-10 employees

Industry: Management Consulting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

4.0

Functionality

4.0

April 2020

Considered view of a relatively new user

Our account managers are really helpful and we are slowly (after some years) getting reliable MI out of the system. However, the licensing costs are crazy and we are paying for far more than we use.

Pros

Using Kimble has enabled us to ensure everyone is working accurately under contract, can self bill and be paid easily. There are also lots of features for reporting and creating your own, bespoke, reports if you have people that can do such things. The phone app is better now and works well. The customer service people are always very willing to help and clearly try to resolve issues.

Cons

I have nothing to compare against so some of these issues may be industry-wide, however: - It is not an intuitive system either as a user or as an administrator. For a SME, we don't tend to have people working full time on the system and so, unless you use it consistently, it is easy to forget odd conventions that lead you in a wrong direction. - It is too big for what we need. There are so many options, it is bewildering and I do wonder if a paired back 'lite' version at a more reasonable price would help. - The pricing is terrible. Having to buy packs of licenses is out-of-date and, in the current climate, being told we have no options to spread an annual payment across 12 months means Kimble itself is now on our corporate risk register (the only option offered was a 6 month split but with a 6% premium added because of the tie-in with Salesforce. In the days of pay-as-you-go, this is outdated and unfair.

Reasons for Choosing Kimble

At the time, the promise of reliable management information and the benefits above. It was also a cost-effective solution once - but not any longer. However the cost of change means we are stuck.

September 2020

Peter from Felber Consulting Limited

Company Size: 2-10 employees

Industry: Management Consulting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

September 2020

Business management with Kimble

I have used this product for 8 years (and counting) and have seen it grow in power and functionality on a regular basis. From a financial management perspective, it integrates well with Sage, Xero and other leading accounts packages. It is hard to imagine a better solution to professional services management.

Pros

This software is the ideal bridge between resource planning and management accounting on a day-to-day basis for project-based professional services organizations of every size and description. Its most practical application from a business management perspective within a small and specialized organization like Felber Consulting is its ability to raise invoices directly from authorized timesheets, track payments and thereby keep finances forever linked to the realities of HR capability and allocation.

Cons

The immense power of this product means that some organizations will need specialist support in particular areas of thier businesses to unleash its full potential.