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Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About Crelate
Crelate is an all-in-one recruiting customer relationship management (CRM) and applicant tracking system (ATS) built for staffing, consulting and recruiting agencies. Crelate’s visual user interface enables recruiters to find, attract and retain talent. By combining opportunity and talent pipelines in a single solution, recruiting and sales teams can work together.
Crelate offers ATS capabilities, opportunity management, drag-and-drop workflows, Office 365 integration, text messaging, activity tracking, candidate portals, automatic email tracking, job board posting, resume parsing, built-in recruiting analytics and more.
Crelate is a cloud-based application that includes a Chrome Parser extension, Outlook add-in, mobile apps for iOS and Android ...
311 Reviews of Crelate
Average User Ratings
Overall
4.55 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
July 2020
Eric from Catalyst Recruiting
Verified Reviewer
Company Size: 2-10 employees
Industry: Staffing and Recruiting
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
July 2020
Crelate Talent - by a recruiter
I can track jobs, candidate progress, status, etc, very very easily The customer service is great. A bit slow - no one is there when you call - but they call you back, are very friendly and very thorough
Pros
1. Implementation consists....of a few minutes of work with the support team to get going 2. They can do a data conversion fairly quickly. 3. Learning to get started in it in is fast and intuitive. Then, as you learn more about it and figure out how to do things better, you can change what you do - and your prior work is not completely messed up! 4. Integration with my company website and with job boards is simply fantastic
Cons
Data conversion is expensive - but, I guess, so is everyones....
Reasons for Choosing Crelate
I compared features and reviews, then discarded Zoho, as the others were more in line with what i wanted. I then trialed Big Biller, PCRecruiter and Crelate and found Crelate to match what i need, has intuitive interface and is expandable to some interesting new features.
Reasons for Switching to Crelate
I really wanted an up to date SaaS platform that made it simple for me to see what is going on. Crelate does that!
Response from Crelate
Replied July 2020
Thank you for taking the time to write this review. I must agree with you about your third point. Being able to evolve your process, and keep your prior work, is something I have become thankful for too.
July 2020
Juli from The Smith Consulting Group, LLC
Company Size: 2-10 employees
Industry: Staffing and Recruiting
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2020
Easy to use software with great features
Overall, it's been a good experience and I would and have recommended the software to many firms in my network.
Pros
We love the search pipelines and the ability to quickly' drop and drag' candidates through the stages. We also love the integration with RingCentral and other apps on the market that make using it very easy. This software is one of the easier ones on the market to customize to your own internal work flow. It's also easy to add people to the database from other sites such as LinkedIn.
Cons
I haven't been able to get the CRM portion of the software to work for our workflow. Crelate sells itself as an ATS and a CRM but CRM part isn't as easy to integrate- at least in manner in which we use it.
Reasons for Switching to Crelate
When Invenias was acquired by Bullhorn we did not want to stick around to see if it would be another acquisition like Sendouts and Maxhire where they stopped servicing the software so you were forced to switch to Bullhorn anyway. Also, Invenias was supposed to have integrated click-to-dial and never did because they were in the process of being acquired.
Response from Crelate
Replied July 2020
Wow, so much to be thankful for with this review. First, thank you for taking the time to write a review and second, thank you for recommending us to others in your network. It is great to see that the easy workflow management, RingCentral integration, and free parsing tool are working so well for you. It is a bummer to hear that the CRM is not functioning how you would like it to. When you have the time, I would ask that you reach out to our support team 443-569-8262 Ext. 2, or support@crelate.com, and see if they can get you set you up how you want/need.
February 2021
Elizabeth from Electrical Automation Services
Company Size: 2-10 employees
Industry: Staffing and Recruiting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
4.0
Customer support
2.0
Functionality
4.0
February 2021
Crelate New User
So far, I enjoy the organization Crelate offers, this is a site truly made for recruiters.
Pros
I like the dashboard view, it organizes your jobs, and activates, nice way to glace and understand your current recruiting state as well as the reports that are offered.
Cons
I did not enjoy the implementation process, so many small details that was broken down into multiple sessions, very time consuming. For pay $750 I thought the implementation/configurations would be taken care of for us and then we would be trained but that was not the case. 2 weeks to get through the process. Our specialist was great, she was very patient and very enthusiastic.
Reasons for Choosing Crelate
It offered more than big biller, the job board integration, email configuration, and sales tracking. Overall the ATS CRM options are great.
Reasons for Switching to Crelate
JazzHR did not offer CRM and did not provide qualified candidates.
Response from Crelate
Replied February 2021
Thank you for your review of Crelate. I also use the dashboard view and the reports a fair amount to organize myself and to make quick informed decisions. As we are always looking to improve, having direct and honest feedback about a user's experience is valuable. I will make sure to share your experience with the implementation team.
October 2020
Matt from CCS IT
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
2.0
Functionality
3.0
October 2020
Review of Crelate ATS
Lack luster. It get the job done most of the time, but would like to see a more robust product offering and user friendly UI.
Pros
Quick and easy to deploy compared to competitors in the market. Easier to administer than similar products.
Cons
Product support is lacking. Very difficult to get the support when you need it, and there is limited training information available. There pricing is on the high side for the level of product you get. The UI feels and looks very dated and is not as intuitive as some of their direct competitors.
Reasons for Choosing Crelate
It was already in use when I joined the company and we renewed our contract because the expense and time to move to an alternate product was put on hold due to COVID.
Response from Crelate
Replied October 2020
Thank you for taking the time to write this review. Your feedback will be shared with the company and used to help us improve.
February 2021
Brittny from Bloomfield and Company
Company Size: 11-50 employees
Industry: Staffing and Recruiting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Intuitive Powerful Software
Pros
We were one of the first users of Crelate and it has really done wonders for my billing and productivity. It is clean, intuitive and extremely user-friendly. The customer service is rapid and patient. It can be used for simplistic applicant tracking to powerful data-searching and captures a ton of important information. I would be lost without it and cannot imagine who we operated pre-Crelate.
Cons
I wish that we had the option to gray out positions when they're on "hold" or not hot anymore.
Reasons for Switching to Crelate
No one was using it in my office and it was very clunky and not user friendly.
Response from Crelate
Replied February 2021
Thank you for taking the time to write this review. It has been a privilege to work with your company for all these years. It makes me happy to know that our product continues to both serve and delight you. Your idea of being able to gray out a position that is "on hold" or "cooled off" is an interesting one. I will make sure to bring that up with our developers.
