Exhaustive research – chose MindSCOPE

ALL my technical issues get resolved quickly by the best team (usually it is because I forgot how to do something)! Like anything else with technology, I don’t want to know it is there, I want it to work and in almost two years, I can’t remember the database being down and if it was it was not impactful. Great job Team !

Pros

Recruiting software company products are similar. I was tasked for my company with making the recommendation for the “go to” product. The most important steps were to: • Define end user needs: the desired bells and whistles • Find a company responsive to the small team/ highly experienced professional MindSCOPE CURA offers the robust functionality, search philosophy and data management we desired. There are a few “wishes” we would like to see added and look forward to the major upgrade. A quick look at a Recruiting Software website and who they want to make happy becomes apparent. MindSCOPE’ s customer support is outstanding, and has been accessible and has implemented suggestions. Our last software company was only interested if we had 50+ seats

Cons

The current version of MindSCOPE CURA functions as promised and delivered. Two areas of improvement (we were told change is coming) is when working through search results, it can take 2-seconds for the next record to pop up. To view the next candidate’s resume is immediate. Some functions require too many clicks. Both issues are truly minor.

Cura and Growth

Pros

I've used Mindscope/Cura for almost 7 years and it's grown in it's abilities and features exponentially. I like the ability to connect directly with Outlook and how it can take my conversations via email with a candidate and automatically sync it into the candidate's profile. I also like being able to enter in individual resumes directly from my Outlook, but I still have the ability to parse large amounts through Batch Paris. I have really enjoyed being able to merge multiple profiles for the same person rather than having to remember which specific one I want to work from. Finally, the texting feature has been incredible beneficial.

Cons

We are still working through some kinks currently, such as the .NET feature keeps un-installing and (on certain computers) take a long time to bring up individual candidates or clients. The search feature in the candidate module can be temperamental and will sometimes not recognize specific words OR will get angry if a bullion search string is too long. Also, there's a weird issue with responding to text messages to a candidate in Cura if the initial sent message from the candidate is over the allotted 160 characters. You have to first delete the candidate's message out of the box and then hit reply.

NO other like it

Very user friendly with all the bells and whistles, some of which I do not use for our organisation but I could see how it would be very beneficial to larger businesses.

Pros

Ease of use, secure database, up time is crucial, scalability, UI/UX is crisp, trustworthy company

Cons

Can't use SMS service in South Africa and I do wish there was a Whatsapp and a Telegram API/interface

Not a great CRM

Do not invest in this CRM

Pros

I'm struggling to find something. This box has gone red to say i need to write something good, another fault is the SMS crashed it took 50 euros and sent nothing, again Mindscope told us this was our fault, We have been using this function for 5 years but was told this was our fault, then it sent SMS to random people and our office phone was going off the hook with pissed off people getting the same SMS over and over again. People ringing up to unsubscribe, getting people to subscribe is hard enough but having a fault like this should never happen.

Cons

This CRM will loose you money. Right now as i write this I've 6 people trying to get onto Mindscope and its just not working,This is a weekly thing. It sent emails out to people we didn't wont to send emails too, causing complaints from people on the data base, Now we know how to use this system as we have had it for 5 years now and are on it 12 hours a day. Its not easy to use compared to other CRM systems. It has loads of little faults that will do your head in, One that comes to mind Calibri font, just disappears so when your writing up a job posting of Mindscope and your trying to match your website you cant if you used Calibri. Once the job has been place on the website it doesn't look the same as you made it on Mindscope it looks like a five year old has done it. Its slow and unreliable and we have fast computers and great internet none of our other CRM systems are slow or stop ever, When we contact Mindscope they say its our fault and nothing to do with them, I could go on and let the rest of the team here write their complaints but ill stop now.

Our company is an IT services company specializing in full service/solutions in the area of ERP, mainframe, J2EE, business intelligence, data warehousing/ETL and project management. Our success and growth over the last 10+ years is attributed to some strong relationships and business strategic clients. It was one of our strategic clients that asked us to entertain some new business opportunities in staffing, which resulted in our search for an Applicant Tracking System. It has been an absolute pleasure working with everyone at Mindscope to implement, customize and learn the CURA system. Prior to this new requirement, we had no need for such a system, so essentially we were starting with nothing and yet we had a very important client waiting for us to engage in this new business. Our team is small and we were very concerned about the amount of time spent on entering data, duplication of effort, keeping all parties informed easily, reporting, maintaining documentation, etc. We want to maximize the time we spend with our candidates and clients by minimizing the time we spend updating a system. In addition, we were considering some longer term possibilities to expand the system for other clients. Lastly, having flexibility to customize the tool without impacting our ability to take advantage of future release enhancements was a critical evaluation criteria. CURA satisfied all our requirements! When we saw the new Broadbean technology we were even more impressed and it became an easy decision for us. We are now using CURA version 5.8.0.0 to run our new business! The implementation was very easy and quick. The implementation and training support personnel were extremely professional, responsive and knowledgeable. When it came time to complete the web integration to our company website, we had another CURA expert assist with that work and it was working within a couple days. In summary, we are very happy with our decision to acquire CURA and looking forward to increasing our business using CURA to enable and support the growth!