





Company Organizational Chart






Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About Tracker
Tracker is a web-based, integrated recruitment ATS and CRM designed for recruiting and staffing firms across industries. The solution allows businesses to manage entire recruitment workflows, right from candidate sourcing and placement to employee onboarding.
The integrated solution can be used to manage sales, CRM, recruiting, marketing, operations and onboarding activities from any browser on various systems, laptops, mobiles and tablets.
Tracker offers one platform to manage your candidates, client contacts and leads, job and placement records, and everything in between. This allows you to easily see what is going on in your recruitment and sales pipelines, in one comprehensive system.
The goal of the Tracker team is to ...
Company Organizational Chart
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
October 2019
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
So much better than Bullhorn
Customer service is great! They are always very helpful and timely and even came out with a chat feature for immediate assistance.
Pros
The best thing about TrackerRMS is how customizable it is. We are able to edit fields, lists, create reports, and see everything in real time which has improved the efficiency of our operations
Cons
There are some fields that we are unable to pull into our custom reports so we have to ask customer service to make the report for us which takes extra time. It would be better if all fields could be pulled into any report.
February 2021
Julia from Diamond Peak Recruiting LLC
Company Size: 2-10 employees
Industry: Staffing and Recruiting
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
February 2021
Great ATS software
Always helpful whenever I have questions or issues.
Pros
Great for keeping up to date with the staff's activity regarding our own clients and candidates.
Cons
Creating the best reports for our own needs, but my contact at Tracker helped tremendously.
Reasons for Switching to Tracker
Limited ability to produce reports we needed.
May 2018
Shauna from Mass General Psychiatry Academy
Company Size: 2-10 employees
Industry: Staffing and Recruiting
Time Used: Less than 2 years
Review Source
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
May 2018
Excellent customization options and customer service
Pros
We have a very unique program and one of the things we liked most about Tracker was their ability to jump in and customize the software to accompany our program's vernacular. It fits most of our needs and allows our program to truly focus on our mission. The customer service through Michelle Crisp has been five star since day one. She is professional and knows how to get us what we need in a timely manner so we can continue to focus on our day to day tasks. I have worked with many of the larger software platforms and this is user friendly in comparison.
Cons
There is little room for error with this program. You have no way to delete assignments without messing up your entire workflow. It's very difficult to deal with if that happens.
February 2021
Leah from New England Legal Search
Company Size: 2-10 employees
Industry: Legal Services
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Great product!
Pros
I like how easy the interface is to use. Customer service is also great.
Cons
None. I enjoy using this product. I would recommend to others.
September 2019
Kristin from The Brunswick Group
Company Size: 11-50 employees
Industry: Staffing and Recruiting
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2019
First-time ATS admin, Experienced CRM User
The value of TrackerRMS can only be appreciated when the platform is being used to its fullest capacity by everyone on your team. If there is someone not committed to the process, the data input accuracy, or their due diligence, it decreases the potential of what this system can offer. Having impressively responsive customer success and account management team at TrackerRMS means that there shouldn't be any excuse for underutilization.
Pros
I appreciate how TrackerRMS offers many ways to accomplish the same result. It doesn't force me to do any activity using a singular approach. I have experience with CRMs; however, this is my first encounter with an Applicant Tracking System, so coming into this organization, I reset my expectations. What worked on other platforms wasn't going to apply to this one and, more often than not, not being realistic with ANY software can create negative experiences. The FAQs, orientation videos, and support via the account management and success teams make learning the functionality easier than most systems. The trick is actually to focus on the material, though. If you do, you'll be interacting with everything the platform has to offer and more in no time. If you don't, I guarantee it'll be a source of frustration because it is the same with learning anything new or unfamiliar. Having the ability to store communications, documentation, comments, company, and candidate details all in one place is more of a strength than most realize. It reduces the time you have to search for things in your e-mail, cloud storage, desktop, etc. The workflow is logical, and the customizations allow for a company or department to generate specific reporting applicable to their team. The LinkedIn integration, ability to forward e-mails to a record, change dashboards, and streamline processes as you see fit is a tremendous asset.
Cons
The "con" section of any review never seems fair to the company, from my perspective. What I see as unfavorable from my view may be a positive for someone else. The platform does what it promises. It allows you to track leads, add details to records, manage candidates, automate marketing campaigns, integrate with applicable apps such as LinkedIn, track time, manage payroll, store documents, and produce detailed reports. The only con I have with the system is the information being put into it by the other fallible human beings (nothing and no one is perfect). What goes in is what comes out. Not having everyone be as conscientious of their data entry is the source of my frustration as an admin. Some may say "inflexibility" and a lack of customization are cons. However, from a development standpoint, the more flexibility and custom options you build for clients, the higher the risk for issues. So even if some of my ideas are great ones, that doesn't mean they belong in a system with thousands of others that it'd negatively impact in the end.