Eventbrite for Beginners

Our goal is to encourage our Facebook audiences to attend more virtual events and provide them with the exact information and details they need, all housed in one concise place and Eventbrite has been the perfect tool for us. The analytics and reporting are very robust, especially for a free plan.

Pros

The setup and ease of use for a first time Eventbrite user/manager was incredibly easy and seamless. The feature that is most useful to us is the Facebook event integration - and the best part - it's free. This way, our social media audiences can register for tickets directly through the Facebook event published on Facebook. It's such a powerful feature and so incredibly easy to setup.

Cons

I wish there was an abilitty to make updates to the address after an event has already been published. With COVID-19, we had to shift from an in-person event to make it a virtual event and because we had to change the address, Eventbrite woudn't allow it. Suggestion - if an address needs to be changed, Eventbrite could automatically send an email to the list of attendees or a calendar notification of the change. The Mailchimp feature is extremely limited and I have trouble understanding what exactly the purpose of it is. I have not doubt that Eventbrite will enhance it in the future with incorporate more robust functions because Eventbrite is really great with continually improving their tools.

Fast Event Planning and Management

The actual event turned out to be a big success. Eventbrite played a key role in that success. I would definitely consider Eventbrite for future events.

Pros

Eventbrite is easy to understand and use. The feature-set is not too broad so it's easy to quickly understand everything they offer. I was able to quickly wrap my mind around its scope and deploy an event. I appreciated how easy it was to setup a website for reservations and payment. Although I did not have alot of design options for the payment and reservation pages, the pages were streamlined and worked well. I was able to find good third-party support for lanyards and printed name badges. Being able to sell tickets at the entrance was a nice feature as well. Pricing felt right. I received good value for the money I spent.

Cons

I did not have alot of design flexibility for the payment and reservation pages. I pretty much had to stick with their default template that makes all Eventbrite sites look the same. The event management UI was slow and awkward to use. I did have a couple of periods of site outage that caused me some pain.

Extremely helpful tool for organizing an event

Eventbrite provides great flexibility to customize the registration form, ticket types, promo code, guest lists, and analytic report based on our needs. Also, the service fee and price are transparent. I have used another ticket selling platform, the price appeared to be cheaper than Eventbrite, however, there is hidden cost within it that I was not aware of.

Pros

The app are is very easy to navigate and is very convenient to do check-in. I have used the Eventbrite app to check in guests in an event with around 1000 attendees. The app saves us much time and we can easily get the attendance of our guests as a useful data.

Cons

There are many functions and features for the analytic report, it took me a while to familiarize every function. However, once I figure them out, I can access to very useful data and reports that help me organize my future events.

Crazy High Ticketing Fees - Froze My Payouts During COVID - Won't Stand By Agreement

Extremely painful.

Pros

Eventbrite is easy to use. It's designed well.

Cons

Customer service really stinks at Eventbrite. They're just looking to get paid. Their fees are high, sometimes 15-20% depending upon your ticket price. They had agreed on our festival to payout daily leading up to the event but changed their mind when COVID hit (to hoard cash and save themselves while screwing their event organizers.) Now they are expecting people to pull off multi-million dollar festivals without collecting any of their ticketing money up front. The worst part is they froze our payouts without telling us, until one day we noticed the lack of deposits and logged into Eventbrite to find it. Surprise surprise! They have refused to renegotiate the contract but also refuse to release funds so we can pull off our event. Eventbrite is going to bring the event industry crashing down due to the way they handled COVID.

Amazing Platform for golf tournaments and special events

Overall, I really like hosting events on Eventbrite and I will continue using them for upcoming events. I would recommend Eventbrite for events of all types and sizes.

Pros

The thing I like most about this software is being able to customize ticket types. Depending on which type of ticket an attendee chooses, the organizer can determine which type of questions the person registering must answer. For example, if you choose platinum sponsor, you are asked which shirt size you want. It is the best platform I have used for special events and even offers a check-in feature for the day of your event. There are endless opportunities for customizing your own event. Also, if you have a contract in place with Eventbrite for your events, they will not charge you a ticket fee for free events.

Cons

The thing I like least about this software is the fees. I was expecting a processing fee for credit card sales but there is an additional Eventbrite fee. This was remedied by signing a contract with them. Now all my fees are capped at a specific price and I can now have the attendee absorb the costs.