About RegFox

Regfox by Webconnex is a cloud-based registration management solution designed specifically for racing sports events. The solution allows event organizers to create customizable registration pages and send invites to the team or individual participants.

The RealView technology allows users to create and customize registration forms through a drag-and-drop interface.The solution also provides admin rights for managing the registration page which includes conditional visibility in which user can set restrictions in viewing text, graphics, field or a section in the form. It also helps the user to set date-base and supply pricing which includes the set of rules for pricing and date wise set up of price incentives and price increase in order to record pricing tren...


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Supported Operating System(s):

Web browser (OS agnostic)

98 Reviews of RegFox

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(83)

83

4 stars

(13)

13

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 98 results

October 2018

Dave from My After School Programs, Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Regfox rocks

Overall, I would say the Regfox software and Regfox customer support is the best I have ever worked with. Hands down. Customer support is always there (weekdays), everyone very polite (and fun), very smart, and they make you feel special, like one of the team. I mean it. It sounds like a commercial, but it's true.

Pros

I run sports classes for kids, and I was able to create registration forms (they call "campaigns") for people to choose classes based on grades, so upon entering a grade, only the grade appropriate classes will show as a choice. Further, I can price each class differently, and I can prorate classes, so someone signing up before the first class will pay full price whereas someone signing up after the first class will pay a prorated lower fee, all done automatically. In truth, the software is thought through so well, so cleverly, that I have not found anything I cannot do if I want. It's really a blank slate restricted by my creativity and ability to think logically. If I wanted to, I can even prevent individuals from registering while other can register if I want. It's really amazing software, that I am still coming to understand and it does pretty much everything I want, and I am not an easy customer to please.

Cons

One con is that sometimes the software can be labor intensive, meaning it takes a lot of work to design certain complex tasks, something I suspect most people will NOT have to worry about. Second, and it's not exactly a "con" of the software, but what one needs to be aware of is that to make this software really "sing" for you, it really helps to like to think about logic a little. It's built for everyone, so everyone can use it to some degree, but not everyone will be able to do anything. But that's where the tech support comes in and they can help.

March 2020

Nina from Docs in Leadership

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

An intuitive platform with an exemplary support team

AMAZING. INCREDIBLE. Nothing short of SUPERB. I must say that I do NOT use these words lightly. The nature of my work lends to a very realistic and grounded personality and approach to things. To reiterate, the support team I have interacted with so far, both [SENSITIVE CONTENT HIDDEN] were FANTASTIC!!! I would recommend RegFox without any hesitation whatsoever.

Pros

Product Itself: As a first time user of registration platforms, this program is incredibly intuitive and relatively easy to use. I use the term 'relatively' since there is a logic based action feature that requires a systematic approach as you set the actions. When you're first using the system it takes a try or two to understand how it works. The logic statements make sense however, and are very easy to set into actions once you get the hang of it - getting the hang of it took me about 20 minutes at the most. Again, a wonderful program overall with easy setup and configuration with wonderful product support. Support Team: I cannot say enough about how incredible product support is with this platform. My needs were immediate, with plans to open registration in three days for an event that had two streams with multiple days and options to choose from. As a personal initiative I was setting this all up - I'm a surgeon with no event planning experience requiring registration etc. [SENSITIVE CONTENT HIDDEN] were ABSOLUTELY AMAZING - helping on the back end to correct action conflicts, touching base with their colleagues to see if there was an even better way of accomplishing the desired action, patient, thorough, helpful beyond anything I could have expected. I was able to open registration in time and with confidence that all was in reliably working order, all thanks to their wonderful support. THANK YOU SO MUCH!!!

Cons

Nothing comes to mind. Where I was unsure, the support team was available and extremely helpful.

Reasons for Choosing RegFox

Accessible pricing for a startup, accessible and live product support, ease of use, logic based action feature (an essential for me)

July 2020

Shauntice from Intergovernmental Audit Forums/U.S. Government Accountability Office

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Awesome customer service!

I have had a great experience so far and when I run into issues I use the chat and get me answer very quickly! Today, I had a deadline to register a foreign group and ran into issues so Kris and Kerri took care of me immediately! I appreciate and thank you both!

Pros

User friendly and it has more features than the previous system (CVENT RegOnline) has! AMAZING!!!!!!

Cons

It would be absolutely wonderful if the system could generate invoices for our participants that are in the federal, state and local entities as there is a procedure that we have to follow to document payments for accountability. Please, Please, Please look into this feature as we are and will be using this system heavily for the next year because of our circumstances with COVID.

Reasons for Choosing RegFox

Purchase by management but I heard good things about this system prior to acquiring this system.

Response from Webconnex

Replied July 2020

I'm so glad you've had such a great experience! We'll look into your request.

July 2019

Robert from Christian International

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

July 2019

Excellent Idea but not so excellent execution

Pros

The interface, functionality, and page/campaign design options are great. Being able to use our own merchant account through Authorize.net is an added bonus. And the customer support staff are usually friendly, accessible, and helpful.

Cons

My number one ache and pain is the Zapier integration. It is by far the worse experience I have had to date with any Zapier application I have used. It is an unverified build that is very buggy and somewhat unreliable, and it doesn't appear to be a major priority for the Webconnex team to fix or update it. Second are some other bugs in the overall program that I won't take the time to itemize. And then there's the following: the lack of an Android app for check-in, the inability to transfer an attendee from one event to another event without having to manually cancel and then re-enter the registrant information into the new event, the lack of granular control as an admin to prevent the edit of a page or campaign that is not owned or created by the user, the lack of an audit trail for edits made to a page and by whom, no multiple coupon functionality, no validation rule functionality, no duplicate registrant or email functionality, no functionality for translating or converting the page (including field labels) to another language (e.g. Spanish), etc.

Reasons for Choosing RegFox

Problems with iDonate implementation led us to GivingFuel.

May 2020

TERRI from 2020 Women on Boards!

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

AMAZING SOFTWARE & BETTER THAN OUTSTANDING TECH SUPPORT!!!

Working with this company has truly been amazing!! I consider myself "old school" so sometimes when working with new software it can be pretty frustrating when you don't have a reference manual. However, RegFox has an area on their site for help that is so very user-friendly, more times than not, I can figure out my challenge or the information I need very easily. They are also very open to suggestions for upgrading the system. One time I was working with a major payroll company and discovered a technical programming error that kept them from being legally compliant. It took a couple of weeks for them to finally believe me, even after all the proof I had. RegFox is the exact opposite. The customer service is so amazing! One day the [SENSITIVE CONTENT HIDDEN] of the company even wrote me and thanked me for my input. She didn't add her title, but I quickly was able to find out who she was. If you need registration software, you should use this company! I will definitely recommend this software to other companies. For the price, it's AMAZING!

Pros

The overall ease of use. Regarding specific features, there are too many amazing features to list here. Overall, the software is pretty easy to figure out, but even if you can't, or don't want to spend time trying to figure it out, the tech support staff is always ready to help, and don't refer you to an area of their system to review, listen to, etc. I found it fun to look through the system and learn about it. However, there are some things that don't jump out at you right away, and that's where the tech support people are so amazing. They even have someone that works weekends. The tech support team is always positive and helpful. They are a joy to work with.

Cons

Honestly can only think of one thing, and it's minor. There's a nice feature where you can send emails out to the Registrants. You are able to send the communication immediately, or you can program it and send it at a later time and/or date. I wish there was a way to add a cc or bcc or check a box for the sender to receive a copy. When I realized I couldn't send a copy to myself, I wrote them and recommended that they add that option in the next upgrade. Almost immediately I received a response back saying they appreciated the input and definitely would submit my input.

Reasons for Choosing RegFox

I wasn't working for the company when the software was selected, but when I came on board I did have the opportunity to assess it and decide if the company should keep it. That decision was EASY! Just based on what the software could do, in less than an hour I wanted to keep this software.

Response from Webconnex

Replied May 2020

Thank you Terri! Our team has really enjoyed working with you. We're glad to hear it's been a success.