dualmon Software

Dualmon has been a crucial part of my career. Gaining access to customer or support computers in a moment makes a lot of projects a much simpler process. Troubleshooting becomes a breeze rather than needing to do a walk through, and installing new programs or assisting on projects is monumentally faster.

Pros

The fastest web based remote access I've used. Can be in and out of a computer in a remote location without leaving a footprint. The program will install and uninstall itself when accessing other computers.

Cons

It's still web based so at times the lag can be unbearable, but this comes with the territory.

I like it and will continue to use this over teamviewer.

Pros

Easy to use and not overpriced. for the most part a great remote software solution.

Cons

I would like if it had a phone app. It would make it a lot easier to control a PC from a phone with an app rather then using a browsers.

Pros

-Easy to use
-Fast
-Support multiple monitors

Cons

-Can't boot a PC when he is shutdown.
-Will be nice to see all the monitors in the same time

We've been very happy with the change to dualmon. The ability to provide support to someone who doesn't already have the client (ie. employee laptops) is fast and easy. We have an Enterprise Account, and tried playing with the 'meeting' feature a little, but couldn't quite figure it out. Used a different product until we can learn it better.

Pros

It is very easy to use and priced just right. We are a small company, and couldn't afford the competitor. You are perfect.

Cons

Would be nice to have an option to either lock the client application so end users can't disable/close it, or to have it hidden altogether.

It is great remote software, i highly recommend it. I will continue to buy it as long as they don't skyrocket the price as some of the other remote software has done.

Pros

I have the unattended remote and the remote assistance. Both plans get used at least 10 time a day. We are a small 2 person company and this has saved us a lot of time from having to drive to customer locations for what is often a 20 minute fix. I evaluated at least 10 other similar products and this one was the one I chose, it had all the features I needed and was the most reasonably priced. I've had to contact tech support only one time so far, they already had a fix about to be released in next update, which they emailed to me immediately.
The remote assistance software completely removes itself from the client's computer when the session is done. Many of the other ones i looked at left itself the machine. Two even left a service installed and running. It also is easy to get installed by even "less than tech savvy" customers. Simply added a link to my website and have them click as needed. I can email to them also.

Cons

Dual screen feature lets you toggle between the customer's dual screen, but does not show both their screens simultaneously. A small detail, I just forget to check the second screen and often times a window will open off screen.

Pros

Ease of use and quick connections. Great program!!

Cons

sometimes an issue for non tech savvy customers to get connected

Pros

It just works.... best bang for the buck.

Cons

Clients of remote access have had problems downloading plugin.

My company is cleaning up my clients computer using Dualmon as the connection.

Pros

The easy way to have the remote client install app on their computer for connection.

Cons

sometimes seems the screen that you are viewing the "X" to close a page fades out and you end up disconnecing, instead of closing out a page.

Pros

-it's reliable
-custom URL
- built in screen capture

Cons

-no full screen
-unable to customize rendering options on remote pc for slow internet connections
-no reboot to safe mode option
-connection box always pops up in the middle of the screen after every UAC prompt

I am able to access and work on all the PCs at our clinic from my home computer, saving me from numerous trips to the clinic site. Although a bit slow, it is still functional for a very wide range of activities that I perform on the remote PC. Good product at a good price.

Pros

The cost of Dualmon compared to other remote access software is great. Requiring a password each time a remove PC is accessed is a plus.

Cons

The speed compared to other remote access software could be improved. There is a noticeable delay in keystrokes on the remote PC.

I have been using this for about 9 months and love it, I was searching for a cloud based remote service, and for the price Dualmon is great!!!

Pros

This does everything I need it to do. I can take control of a customer PC, it is secure with not only the password for your account but also for the static PC. I love the way the assistance works also, very easy.

Cons

Wish there was a wake PC option, that is all I would really need to be added.

Its provided an easy to use and configure solution to my requirement of accessing remote PCs at a very reasonable price.

Pros

It does what I need. It gives me access to my remote computers and was much better priced than teamviewer which I was using before.

Cons

A couple of things were definitely better in teamviewer but that I can live without for the price:
1 - The log in journey is much longer. I have to access the dualmon webpage, log in, select which computer I want to access, then enter another password. In TV, I had a handy desktop app where you can just double click and access is initiated.
2 - When TV logged in, it reduced some of the bandwidth required by turning off the desktop images on the destination compueter which was handy for my users with low broadband speeds.

Pros

The full features, including the ability to view multiple screen and live wallpaper...remote printing...the ease of connecting to another PC.

Cons

At the moment nothing really; even the install file itself is nice and small. Perhaps I wish that with a subscription I could save more than 7 computers to always connect to.

Pros

We replaced VNC accross the board with this. The ability to create users and groups, and control access by login and then by asset password ensured that we could granularly provide and control remote access to our systems easily and with the confidence that we could dictate what users could access the software.

Cons

Had some issues with the software running on non-admin accounts and it not being able to show not admin stuff (access screens, etc) but we worked that out.

Ability to log in to my computer from any location at any time without being tied to an office.

Pros

Connection is easy and clear. Anytime I have contacted customer service, they were very quick to respond and resolve my issues -- which were usually computer related on our end.

Pros

Being able to work from where ever I am Even when staff has an issue I am able to pull everything up and walk them through it

Cons

It's fairly slow compared to working directly on my office computer Like when you click on things it is a delayed respond

Easy to use and setup

Pros

Good value compared to the others. File transfer easy to use. Also setup for users out of the country.

Cons

Wanted printer support now I have that. Not sure what other problems there are. Hope to continue using far in the future.

Ability to use a secure remote access tool, without having to connect to a VPN.

Pros

I like having the ability to set up a permanent connection to servers while also having the capability of setting up one time support sessions to PC's. I also like the fact I can set up other users and control permissions to the product.

Cons

So far, I am not impressed with the mobile connection to servers. On my phone, the screen does not have the whole desktop and I have not found a way to scroll. I have only tried using Dualmon on my phone a couple of times, so maybe there is a setting I don't know about, yet. I think an app would work better on mobile devices instead of using the built in browser. I would be willing to pay for the app, or pay more for the annual subscription if it came to that.

Able to easily work remotely! Have yet to have any issues with the this product when trying to login.

Pros

This product is easy to set-up and use. Very reliable! Never have any issues connecting to remote computers.

Cons

The window size function could be improved. Sometimes have issues viewing the remote computer when in QuickBooks. Then again, that could be "Operator Error". :-)

It gives me the ability to access and move files from remote computers to local computers as well as doing maintenance on remote computers

Pros

the ease of use once the software is set up as well as the response speed, even over slower speed carriers.

Cons

screen selection or view can be confusing and lead to attempting to make selections, issueing commands with unintended consequences.