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Web browser (OS agnostic)About Critique by eZee
Critique by eZee is a cloud-based hotel reputation management solution that helps hotels and businesses in the hospitality sector to manage online reviews and keep track of guest experiences that are shared on various review platforms.
The solution helps hotel managers to evaluate the feedback shared by guests through reports and analytics tools. The solution tracks guest ratings, popular services and facilities and guest feedback.
Critique imports reviews from various online channels including TripAdvisor, Google, reviews portals on hotel websites, Facebook, online travel agencies and more. The solution also helps users respond to guests complaints through communication tools. Additionally, Critique integrates with the TripAdvisor Review Expres...
1 Reviews of Critique by eZee
Overall rating
5.00 / 5 stars
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September 2018
Anonymous
Verified Reviewer
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Saves time
Pros
I can create a template and just click and send a thank you message (or another type of response) in one click. Reviews can be auto-translated into my language. Good price.
Cons
You can share good reviews via twitter, it would be good if share button offered more options (facebook, g+..)
Response from eZee Technosys
Replied September 2018
Hello, thank you for your review. We're glad that you are very happy with Critique and its features. Also, we're happy to inform you that we're working to bring out the feature that you've suggested. We're constantly improving on our solutions, suggestions like these are heartfully welcomed. Keep sharing your feedbacks at cm@ezeetechnosys.com. in case you have any confusion or any question while exploring Critique, you can always reach out to our support team. They're available 24x7x365 just to help you. Regards, Team eZee