Ratings & Reviews

Overall Rating

4.29 / 5 (141)

4.77 / 5 (188)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

March 31, 2020

April 7, 2020

Pros/Cons

  • Pros

  • Very easy to learn, very easy to continually use every day.

  • I love the level of detail in Falcon. The analytic tools are great and the engage platform is phenomenal. We are also equally impressed with the Listen tool.

  • Cons

  • Reporting dashboards are all well and good but the exportable reports do not offer enough of a visual representation of performance, it’s all excel.

  • The build component is awesome but would be even better if you could create a specific URL to your brand

  • Pros

  • It works. Easy to use for an computer illiterate guy like me. Gets me reviews with ease.

  • Simple and understandable user software. Easy to explain to my clients but should an error arise, support is always happy to help out as well.

  • Cons

  • The cost was a little on the high side. But it has all the bells and whistles that other services don't have so it is worth the cost.

  • - The email drip functionality could be a little better (i.e. if someone opens/clicks don't re-send) - Integration with something like mailchimp would be awesome

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots