About Grade.us

Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers feedback collection, multi-channel management and campaign management within a suite.

Users can collect customer reviews from multiple channels such as emails and SMS campaigns. The software also offers review management, which allows users to create drip campaigns for review acquisition. Review streamlining lets users select and publish reviews on social media sites. The product also offers integration with Wordpress.

Review reporting tools allow users to track recently published reviews on third-party websites. Users can also create customized reports on campaign performance, such as click-through and conversion rates.

Grade.us...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

190 Reviews of Grade.us

Average User Ratings

Overall

4.77 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(163)

163

4 stars

(20)

20

3 stars

(2)

2

2 stars

(1)

1

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 190 results

June 2019

Zach from Real Estate Growth Hackers

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Grade.us is an awesome platform for both small businesses and agencies

I love grade.us - gives a great way to help small businesses get the reviews they need in a simple, easy-to-understand way :)

Pros

Grade.us gives a simple way to generate reviews on the sites where businesses need them. By providing a product that agencies can use to offer this service, it adds an easy way to increase revenues as well. The software itself is easy to use, simple, clean and effective. It gets out of the way in all the right ways while having just enough customizability to be stay on brand. The support and training is also superb. I very much love this software and offering.

Cons

I wish it was free... but I wish everything was free! Honestly, I don't think I have much to say in terms of downsides. Oh! For my market, they don't track Zillow reviews correctly, which is pretty problematic - but it is possible this is completely out of their control. Still, this is a problem since I work mostly with real estate agents.

Response from Grade Us

Replied July 2019

Hi Zach, Thank you so much for sharing your feedback on the Grade.us platform! We were especially excited to see that you've had a great experience with support and training. Over the past several months, Grade.us has invested heavily in our support team and customer training resources, so hearing that you've had a great experience with us let's us know that we were on target with what we thought our customers would love most! We've also made some recent review updates that should address the trouble you've experienced in the past with specific review sites. Feel free to take a look and let us know if you still have any concerns we can address. Thanks again for sharing your kind words! Warm regards, Kelly Rogers Director, Customer Success Grade.us support@grade.us

July 2019

Julie from Big Fish Local

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

July 2019

Best price, all the features.

Pros

Best review software at the best price. We white label the platform and resell it to our clients, and have looked at lots of options. Not only is GradeUs the least expensive, it has all the features we could ask for. It’s also pretty easy/intuitive to use.

Cons

I don’t have any real issues with it. Sometimes I have trouble finding what I want it to do, but usually it’s pretty easy to figure out.

Reasons for Choosing Grade.us

More features than Vendasta, and way less expensive than either one. Grade us is pretty great.

July 2020

Allison from Axes Physical Therapy

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2020

I'm glad we switched

I think this service is very cost effective for the amount of features and customization.

Pros

I like how customizable the campaigns are.

Cons

I wish there was more support for setting up your account when you have many locations. It would be nice to be able to create one, then copy it to the others, without having to individually copy and paste. I would have also liked help in the design/image adding portion of the development.

April 2020

Ferhan from ReviewPanda

Company Size: 2-10 employees

Industry: Management Consulting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

2.0

Functionality

3.0

April 2020

GRADEUS WILL DOUBLE FEES WITHOUT NOTICE AND REFERENCE TERMS NEVER AGREED UPON

My time with Gradeus was good until they doubled my license fees with 1 months notice. I run a SaaS platform built on their platform and doubling my fees destroyed any margins I had. I asked them to refund my fees I paid for renewal for white labeling my dashboard 1 month prior, since they doubled my license fees and made it impossible for me to continue. They refused stating that their terms don't allow them to refund dashboard fees... (even though these terms were new and I never agreed to it) Very shady practices.

Pros

Their pricing was good. Their API's were decent. They had good review site coverage.

Cons

The dashboard UI is old Their zapier was limited They don't provide support for their API They will double your license fees without any notice They created new terms and not notify you .

Reasons for Choosing Grade.us

Their white label solution

October 2019

John from Corporate Caterers South Houston

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2019

Great Customer Service

We are not getting the best from Grade US,. CSR made some suggestions and we are hoping to improve review responses in the upcoming weeks.

Pros

- Great Customer Service, CSR did a quick training for me and explain what work the best in the market. - Explain more about SW Capabilities.

Cons

Price increased multiple times in the past year.

Reasons for Choosing Grade.us

Offered a 50% off for few months, tried the products for the first campaigns and they were working at the beginning.

Response from Grade Us

Replied December 2019

Hi John, Thank you so much for the kind words! We've invested a lot in our support team so I'm thrilled to hear you've had your expectations met. Feel free to reach out to us any time you have additional feedback. Thanks again! Sincerely, Kelly Rogers Director, Customer Success