About Womply

Womply is a cloud-based reputation, customer relationship and business management solution that caters to small businesses across various industry verticals. It helps these businesses to manage their online reputation and market presence, track customer engagement, monitor business metrics and more.

Womply sends users notifications when reviews are posted on multiple sites such as Yelp, Google and TripAdvisor. Users can read and respond to these reviews from the Womply interface. The solution also helps users to maintain customer records, send customers automatic emails and run reports on customer spending patterns in their local markets.

Womply's business management application helps users to keep track of credit card transactions, compare revenue ag...


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Supported Operating System(s):

Web browser (OS agnostic)

59 Reviews of Womply

Average User Ratings

Overall

4.27 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(33)

33

4 stars

(18)

18

3 stars

(3)

3

2 stars

(1)

1

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 59 results

March 2018

Tyler from LMR LLC

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

My Daily Go-To Platform. I use Womply's Reputation Defense for managing and responding to reviews.

Saves me a TON of time, and helps our brands build loyalty with our guests by quickly responding to their feedback.

Pros

1-stop shop for all of my online reputation needs. You can respond to all types of reviews right from the platform, which saves me lots of hours a week. I don't have to log in to 90+ review sites (22 restaurants x Yelp, TripAdvisor, Facebook, Google) to respond to our guests. Womply is the 1st thing I open every morning when I get to the office. Super responsive customer support make this product one of my favorites.

Cons

The analytics centered around reviews/reputation could use some work. Their team is very open to suggestions, so I know anything I mention gets put on their road-map. I know they are working on ways to make all of their features more customizable, which will be awesome too.

July 2018

Brielle from Tiny Bubbles Tea Bar

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

An excellent option for gaining more review

It has given us a great deal of reviews from real customers and we love it! It’s also saved some customers from never returning by giving us the opportunity to address their problem without the issue being published online for everyone to see.

Pros

The app that allows you to text people links to leaving you a review is the best! Our managers are required to ask three customers per shift for their phone numbers for this very reason The fact that it doesn’t send people who rank you 3 Stars or less to your review sights but rather to a private form to message you is amazing. My managers are actually encouraged to text dissatisfied customers so we can be in further contact with them after they’ve cooled down and make things right

Cons

I wish you could personalize the text message that is sent out... the wording doesn’t match our brand

Response from Womply

Replied August 2018

Thanks, Brielle! We've noted your feedback with our product and support teams. If you need any assistance, don't hesitate to reach out: (855) 929-9111 or support@womply.com.

November 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

2.0

November 2019

A Simple but Underwhelming Software

Not loving it. In the first month I've sent 145 requests (manually, because Womply's automated service will only send 15/day) and gotten 0 responses from this method. I understand that you can only lead the horse to water, but this is crazy.

Pros

Womply aggregates all of your review platforms so that you can respond and manage reviews all in one central location. I appreciate that you can either use their pre-written messages or create ones of your own, customize the review request email/text, and can see the split of total reviews, positive reviews, and negative reviews.

Cons

For one, Womply pulls customer information from your credit card processor. Since there are laws about what that company can collect and give out, you will often not have an email address, never a phone number, and never a last name. I'd say you are actually only able to send review requests to 70% of purchasers (that may be too generous a number). For some reason it also allows you to attempt to resend review requests, only to give you a red pop-up message that you can't. Waste of time.

Reasons for Choosing Womply

The commitment is only month-to-month. It seemed to be the most simple and straight forward platform.

August 2018

Cathleen from The Gables at Chadds Ford

Verified Reviewer

Company Size: 11-50 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Streamlines the process of handling reviews!

Awesome! It definitely saves me time and makes sure that I stay on top of all my reviews.

Pros

I can respond to most reviews directly through the site, rather than having to log into each review site individually. I also like getting the email notifications, so that I know when a review has posted so I can respond to it. Before, I may forget to log in for a few days, so I might not respond to a review for a week or more.

Cons

I wish the notifications could be faster. When I get the email that I have a new review, that review is usually already two days old. It then takes another day to post my response. If there were a way to speed up the process, that would be wonderful.

Response from Womply

Replied August 2018

Thanks, Cathy! We appreciate the feedback and have noted it with our product and support teams. Hope you're doing well!

February 2020

kelly from Smartphone EMT

Company Size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

GROW ONLINE

Overall I would give womply a 9/10 for how it functions

Pros

Womply is great to push for reviews for your business. You can also keep up with your competitors and what they're doing in sales. You can read the reviews, send out requests and replay all in one platform.

Cons

The cost of monthly access is pretty steep but worth it if you need to build up your online status.