Booking management
Supported Operating System(s):
Web browser (OS agnostic)About Booksy
Booksy is a cloud-based appointment booking solution for hair stylists, barbers, salons and spas. It offers appointment scheduling, calendar management, online payments and marketing management functionalities within a suite. Android and iPhone apps supported.
Booksy features two mobile applications: Booksy Biz for businesses and Booksy for clients. Booksy Biz allows users to manage appointments, customer communication and payments, while Booksy allows customers to book online sessions based provider availability and desired dates. The point-of-sale (POS) feature allows users to manage inventory and sales of services, packages and products.
Booksy also features built-in payment processing, which allows customer to make payments using their mobile phon...
252 Reviews of Booksy
Average User Ratings
Overall
4.75 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
December 2018
Lou from HalJoJo Tax Services
Verified Reviewer
Company Size: 2-10 employees
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
All in one CRM like App
My overall experience was a great experience and i will continue to use this app.
Pros
It acts like a CRM but a great scheduling app.
Cons
None everything is perfect and i would high recommend this to all my entrepreneurs.
September 2019
Larissa from Larissa Lane Artistry
Company Size: 1 employee
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Wonderful app
My overall experience is wonderful
Pros
It’s easy and accessible, I love that my clients can book when ever they want with out having to go through me.
Cons
I’m not quite sure at the moment, i know there were like two things that i didn’t care for much but, none that comes to mind at this very moment.
Reasons for Choosing Booksy
I wanted to give this a try because it wasn’t a top name, i usually like to go with the under for because they are usually better and the customer service is usually better and i was correct
Reasons for Switching to Booksy
I love how much easier is was to use
February 2021
Crystal from The Crystal Effect LLC
Company Size: 1 employee
Industry: Cosmetics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
1.0
Functionality
2.0
February 2021
No customer service
Little to no customer. Terrible financial support. WHEN and IF they send you a payout report, it's totally incorrect. No one from their development team can or just will not fix it. I have deposits in my account and I have no idea for which dates or services. Booksy owes me $97 still don't know when or if that was paid. Custom forms doesn't work. And still and again no one can or will fix it. It's bc more trouble than it's worth. App is always crashing.
Pros
Software is pretty self explanatory. Easy to use.
Cons
Custom forms doesn't work. Daily payouts sent a few days out of each month and are never accurate. Customer service can only forward problems to the developers who never do anything.
Reasons for Choosing Booksy
I don't know. But I'm regreting the decision now
September 2019
Latoria from Nailz by LS
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Perfect Assistant
My overall experience with Booksy is wonderful!!!. The customer service and response time is amazing. There’s nothing more frustrating than being in the middle of trying to do something , needing assistance, but you are unable to connect with help desk or support until the next day.
Pros
The selling point for me was the automatic appointment reminders that are sent to the customers. I used to sit up every night and send out appointment reminders to all of my customers.
Cons
When the sw did not allow for deposits.
Reasons for Choosing Booksy
The automatic appointment reminders plus the ability to set my hours within the system.
Reasons for Switching to Booksy
I could not set my schedule the way U wanted. My hours differ daily and I wanted that flexibility.
September 2019
DESIREE from waxme
Company Size: 1 employee
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Great service
besides the few glitches i have had a pleasant experience with booksy. I like how it is integrated with GOOGLE, Instagram, and FB.
Pros
besides the customer service i like that i can send booking reminders to customers as well as they get an automated message to leave a review I can post reviews to my IG Its integrated with GOOGLE, FB and IG I can post pictures to my profile
Cons
when sending confirmations it does not give the client an option to click on "confirm" rather it just send the confirmation. the photos that come on my fb page does not reflect my service for example- there is a picture under each service and sometimes a guy/girl is having a laser treatment and I work with waxing. my cancellation policy and my no-show policy are different and I wish i could use both depending on the circumstance.
Reasons for Choosing Booksy
i see booksy as a fast growing company that will be adding new features and I wanted my business to be a part of that.
