Bravo Pawn Systems Software


Bravo Pawn Systems is a point-of-sale platform built specifically for pawnbrokers. The software offers inventory management, advanced reporting, customer management, tight security, integrated e-commerce, and mobile applications. The application provides a solution center that is a searchable knowledge base to help customers find what they were looking for.

Users can manage loans, inventory, layaway, and web sales with Bravo through its integrated interface. Users have the option of having a store inventory available in-store and online simultaneously. Bravo’s custom report generator allows users to create customized reports and results can be exported in several file formats, including Excel, CSV, Word, and PDF.

The mobile app, InstaPawn, offers customers the ability to access loan and layaway due dates and make payments at any time. InstaPawn allows customers to shop your inventory and receive push notifications. The mobile app InstaPawn gives operators and managers the ability to remotely approve loans, look up item details, add images to inventory, and accept web offers.



25 Reviews of Bravo Pawn Systems

Overall rating

4.58 / 5 stars

Filters:

Showing 1 - 20 of 25 reviews

July 2017

Bryce from Dan's Discount Jewelry & Pawn

Company Size: 51-200 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Compupawn to Bravo switch

Every single ticket we have sent to Bravo support has been answered and explained. Even some that were changes in the software were addressed and it is very cool to get an email the next month showing exactly what was changed and fixed in the new FREE UPGRADE from bravo.

Pros

All of the employees at all of our locations picked up on Bravo with in a few days. You can really tell this software was written for a PAWNBROKER, by a PAWNBROKER. The entire Team at Bravo, from the top to bottom, has been awesome to work with and made sure we were happy and working efficiently on all workstations at all stores. To be able to click on Company Performance and see all the stores numbers on 1 dashboard is awesome. No more running 5 reports. Just 1 click. Our swinging door profit margin has increased because I really see employees looking at the estimator and making educated decisions on purchases and loans. All of our employees can write loans twice as fast now because of the estimator. We are opening another location soon and excited to use Bravo. We are going to text every customer in our database to let them know about the Grand opening sale. We did a mass text to all of our customers last Christmas and it turned out to be one of our busiest Saturdays ever in 25+ years.

Cons

As with any CHANGE, it is not all easy, it took a few weeks to learn all of the reports and the differences that we were used to, but we have now been on bravo after making the switch for 6 months and opened a new store from the start on Bravo @ Day 1, looking back we are glad we switched all of the stores and would do it again, hands down. The first few weeks, it was taking the employees twice as long to write a loan because we were still learning the software, NOW, we are all writing better loans and purchases, thanks to the estimator, and doing it twice as fast as we did with our other software.

March 2018

Carey from American Pawn & Jewelry

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

The best I have used in 26 years, though a bit difficult to learn in the beginning. Highly recommend

Pros

The best feature is the ad/hoc reporting. You create whatever you want. Next is the ability to do multiple transactions for a customer from the same window, with a very quick and easy reloan procedure. If an item is repawned by a spouse, the item can be brought up on the transaction window and change the customer then you are done. Transaction and inventory history reports are excellent and the mobile ap is very useful. Customer support is top of the line. The unfinished jobs buttons on the dashboard have made us far more efficient at keeping current. This is really great with police reporting and pricing items to be forfeited. The store and employee performance tabs are great. The estimator is very helpful when learned to use properly. I like knowing backup is automatically done and offsight. The customer suggestion area makes improvements to the program happen regularly and efficiently. A lot of great ideas come from all users being able to expose their ideas and needs then have others vote on and expound on the idea.

Cons

At first, getting used to navigating and using the program. However, with patience, practice and seeking to understand the procedures, that is overcome in time and the benefits are well worth the effort. Entering new items for pawn sometimes takes longer, but the estimator makes it quicker with common items. Also, reloan of previously pawned items or items the customer purchased if entered under their name is very easy and fast. Even if an item was not purchased under their name, a quick ad/hoc search will allow for doing a quick and easy repawn. Perhaps the biggest con for me right now is the layaway feature. It is usable but still needs some work. My experience with support leads me to believe this issue will be corrected in the near future.

November 2018

Carey from American Pawn & Jewelry

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Overall combines the best of both previously used software programs.

This program is a work in progress so it appears to be here to stay and will always be getting better.

Pros

Ad-hoc reporting flexibility and ease of use is superb. The ability to do several transactions at one time for the customer you are helping makes it more efficient. The store business report spreadsheet makes reviewing and comparing the numbers very easy and quick. The estimator is very helpful for determining prices and pawning items which already have established information. Repawning is very fast and efficient, with pictures to help quickly pick an item from the list. This is also true of items purchased from the store it purchaser names are used. Very easy to switch from husband to wife and vice-versa if pawning the same items over and over. The support is excellent, best I have had of the three systems I have used. The store-keeper app is one of my favorite features and the Bravo app for customers to view and pay on their account is a big hit with the customers. A customer comment section allows for suggestions to improve the program. These are used and improvements are constantly being made so the program quickly gets better and better.

Cons

Because of its depth and multitude of features, it does take study, practice and a learning curve to take advantage of its features; however, the effort and time is well worth it. The layaway part of the program is not very versatile and in my opinion is the weakest of its features. There are ways to accomplish what is desired but those ways are more cumbersome and less user friendly than the rest of the program.

March 2018

Beth from Capital Pawn

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Great Software

We feel like we have a clear handle on how our crew is performing both individually and as a team in comparison to our previous software.

Pros

We love that it is intuitive and easy for almost anyone to learn.
We love that the customer service is quick and follows up after there has been a lull in the process.
We love that the reports look clean and are easy to read.


Cons

When reading the reports, you sometimes can't figure out if where the numbers have come from.
When you use the scrap refining process, the figure counts in the daily sales when it should be entirely separate.
When you use the scrap refining process, there is no option for ACH which is odd since that is how most refiners pay out.
When you use the Employee Performance Button on the home screen, it is only accessible to the Employee who is logged in; as an owner, these are all numbers and facts I should easily have access to on a daily basis for each of my crew.
Sometimes figuring out certain information is difficult: the history of a gift card, on the Inventory Management Screen you can not tell which employee last touched a piece of inventory without clicking on the Item History Button (which means additional work), the number of transactions of each employee completes is missing from the Employee Performance Report . . .

January 2019

Tommy from Sooner State Pawn LLC

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

The Perfect Software for a Pawnshop in the Age of the Internet

If you want your pawn shop to adapt with the modern world Bravo is the only option. No other software on the market will so effortlessly update in real-time your inventory online, and list instantly on ebay like Bravo does. It's a great company that listens to the pawnbrokers using the software and makes changes several times a year via software updates. Definitely consider Bravo when shopping around pawn software.

Pros

Bravo streamlines so much. We looked at every major player in Pawn Software, and it was a no brainer to go with Bravo. We are able to keep our entire inventory online, and it updates in real-time. A few clicks and I can list hundreds of items on ebay within minutes. Customer Profiles help us vet customers and maximize loans and cross-reference their history at other locations. Our customers now receive a text message 5 days before the due date, and can renew loans via the mobile app. This software really does streamline most of which use to be very timely and not cost-effective. It's constantly evolving and listening to customer suggestions to improve the software.

Cons

The financial cost is higher than others, but you really do get so much more for the money. I wish they had more expanded reports that were easier to run for targeting specific categories.

January 2019

thomas from gnt jewelry loan

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Software that actually builds and promotes your store!

Love this software and what Bravo, the Company, does for our industry.

Pros

Ease of use and training for new pawnbrokers. We can set our own parameters for buying and loaning and that gives us our most profit. The customer service is awesome.

Cons

Being on the cloud is good and bad. If internet goes out we are stuck. But this is out of their control. We have only been down once with Bravo and that was years ago. They were upgrading the system and now runs awesome. We have been up 100% of the time for 2018 and 2019.

June 2018

Tom from Naperville Jewelry & Loan

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

You Don't Know What You're Missing

If it was possible, we might date Bravo. It has proven super dependable and very helpful. :)

Pros

As new technology and business needs emerge, the software framework is ready to respond with system wide, and specific, solutions. An added feature is that we get to spend more time connecting with customers and less time on their paperwork,

Cons

With any new implementation, established business work flow will change, and an operation will be well served with a deep time dive into training, support, and community information.

January 2019

Anthony from Stone Park Pawn Shop

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Best customer support.

Been a Bravo user since 2014. If any pawnbroker would like a verbal referral feel free to call.

Pros

Out of all the pawn software we’ve used this company has the best customer service. Never had a question or issue go unanswered. Bravo is relatively easy to navigate and has all the needed features. eBay addon has been very useful for our shop.

Cons

Only con to note, it’s web based software, so at times it can run slow. Hopefully someday they’ll make it a hybrid system.

October 2018

Ian from Wood's Loan

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Seemless integration and countless ways to monitor how your business is performing

We've been in business since 1927 as Wood's Loan Office in Atlantic City. It's just over the past couple years with using Bravo that we've had the experience of being able to really monitor what goes on with our store.

Pros

It seems like there is no limit to the reports you can generate to gauge any question you might have about your business. The more details you supply, the more thorough reports you get.

Cons

Everything comes at a cost so I understand I shouldn't expect everything for free but I would like to be able to login when I'm at my home computer or phone with something on my mind without needing an additional license. Again, I understand why that's not feasible :)

February 2019

Matt from Fast Cash

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

It's the BRAVOLUTION, you can't teach stupid

Pros

Ease of use and simplicity between multiple stores. Live chat and phone support is lightning fast and at all hours pretty much. We are open from 10-7pm on the east coast 7 days a week. Never an issue to have something solved in store with a customer within minutes. The solution center works wonders for quick and easy step by step procedures.

Cons

Buying procedures are a little slower than competitors, as you do have to input data as if you were going to use their buya software. But on the inventory side, it is a lot easier to look through and find items with ease, compared to competitors.

January 2019

Dug from Axels Pawnshop

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Game Changer

We were first with custom pawn software locally in 1990, making us the leading edge of tech at the time. Rode it perhaps a bit too long but when BRAVO came along it was clear they would put us right back at the leading edge. They have.

Pros

Love the integrated web presence through BUYA and local branded website. Text messaging. MobilePawn App.

Cons

Too many clicks. Stock photos limited to one or two max. Need more sub-categories within each category including a miscellaneous for each one..

March 2018

MARK from M&M PAWN INC.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Bravo has customer support that is unrivaled by any other product, and continues to deliver!

Pros

User-Friendliness, training webinars, expeditious technical support are a few of the many reasons why we sided with Bravo. It's by far the best quality, and most cost effective product on the market.

Cons

Hard to find many flaws with Bravo, if I had to choose one I would say the e-commerce pricing structure. I wish it was a bit more cost effective, my only hesitation with enabling the e-commerce feature/integration.

January 2019

Leo from Easy Cash Community Pawn Cetner, INC

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Active Bravo User

Thank you Bravo team!

Pros

Everything you need in a Pawn Shop POS. Inventory has become a lot easier and their support team is exceptional. Highly recommend!

Cons

Needs MLA compliance form for Mobile App renewals. Easy fix perhaps: 1) ask the renewal customer if they are active duty or dependents of... 2) if yes, block renewal and send MLA covered borrower in-store.

March 2018

alex from PB Pawn & Jewelry

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

With so much ecommerce that we do, Bravo is the #1 choice hands down.

Pros

The options that it gives to help us do our job better, and more efficiently. The eCommerce feature where we can simply copy and paste an items description online in minutes.

Cons

Some of the suggestions take awhile, and we are given resolutions to an issue that isn't 100% helpful or resolved. It seems like every new feature is a way to nickle and dime us.

January 2016

Samuel from Sams Locker Pawn and More


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2016

Best Pawn Software, hands down

Pros

The ability to manage, pawns, consignments, inventory. In the pawn industry you have heavy regulations requiring you to hold items for x days until you can resell, or x days on a loan term. I also spend only 30 min a month doing quick books reconciliations. This software does it all. I also do about 2k monthly sales via there automated online channel www.buya.com which is growing fast! Also automated my ATF log book saving me 30min daily.

Cons

Vendor is great! Product can have a few extra unneeded steps sometimes.

February 2019

David from Pawn Center llc

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Bravo Pawn systems

looking forward to growing with bravo.... prior to bravo we would hand write every contract and never realized how easy it would be to go electronic

Pros

Ease of use keeping track of all of our products the ability to add notes easily look up history of an item or customer

Cons

really don't have any cons the support team is available to help right away and if the associate isn't able to help he will get another team leader

March 2018

jerry from K & K LOANS CLARKSBURG, LLC

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

good overall product

Pros

simple to use . menus easy to navigate good gun log and easy to pull up customers excellent options for detailed reports

Cons

hard to keep printers for labels connected and no tech support for them not enough options for online policies

January 2019

Steven from Bedford pawn & guns

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Best pawn software hands down!!!

Great job!!! Great software!!!

Pros

I like the idea that customers can use mobile pawn and pay pawns,layaways, an even shop your in store inventory all in one easy to use app. I also like the customer services bravo gives. They are always a phone call away an I even have had the CEO message me when I needed help. Who does that? Bravo does. Perfect, easy to use software.

Cons

The only con I can think of is the fees for eBay, buya, text messages, etc... I understand that there is a cost but I honestly would like to see that included into my monthly price.

March 2018

Meddena from Boaz Gun and Pawn LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

I LOVE BRAVO! the people are the best for helping - we have been with bravo 1 year

saves me time and money - I love the estimator

Pros

I find this software very easy to use - the training is great and follow up is super easy - the people I have talked to have been very knowledgable and help me

Cons

I really don't have a con - this software is easy - and if there are any cons I have not really discovered them

July 2015

Mathew from Gateway Jewelry and Pawn, Inc


Ease-of-use

5 of 5

Customer support

4.5 of 5

Functionality

5 of 5

July 2015

Best software on the market.

Pros

Love the Dashboard that tells you everything that needs to be done during the day. Extremely easy to learn. Quick and easy updates that take less than 5 min. Love buya.com and the new eBay API. Customer service is great and get responses very quickly. We all no that some people just can be pleased with customer service, but I give them A+.

Cons

Really can't say anything. Just can wait to see what's coming out on the next updates.