Upserve Software

4.45 / 5 (179)

Our advisors have recommended this product 42 times in the last 30 days

About Upserve


Upserve is a cloud-based point of sale (POS) solution that caters to restaurants and bars, helping them manage their interaction with the customers. Key features include shift notes, tip adjust, spilt checks, logbook and more.

Upserve allows users to assign tables to different zones and get a view of what is happening at the tables. Servers can course items, add modifiers, customize menus and fire orders with one tap while adding notes to checks that are seen by the front- and back-of-house. Restaurants can set access levels for manager approval for changes to checks and set automated gratuity levels. The solution's 'Upserve Live' feature allows users to track restaurant and bar sales, guest counts, sales items and week-over-week trends.

Upserve comes with hardware components like pre-configured Apple iPad, Meraki Networking Gear, slice stand, printer, swiper and EMV readers that can be separately purchased.

Upserve is available on a monthly subscription basis that includes support via phone, email and online help-desk.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

179 Reviews of Upserve

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(110)

4 stars

(51)

3 stars

(11)

2 stars

(2)

1 stars

(5)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 179 reviews

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January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2019

Streamlined and simple POS

Overall it's pretty good for our quick service restaurant. We've used several POS systems over the last 15 years and it has less user-interface customization, but I think that's for the better. Sometimes POS's suffer from *too many* customization options and you end up with a cluttered interface which slows down order-taking. We do not have table service, so those features on the POS we cannot comment on.

Pros

For new front-of-the-house employees the learning curve is easy - if you have ever used an app then you've already started your training in Upserve. Also, equipment replacement (iPads, routers) will be relatively cheaper and much easier than full system upgrades.

As restaurant infrastructure goes it's great not needing a back office computer, and yet reports and menus and setup can still be handled through any web-browser. This is great for those of us who can't always be present.

Cons

There can be connectivity issues, but they're much fewer since this company took over. If you or Upserve are offline then things go into Offline Mode which still is buggy at times - especially with credit cards. Also, Offline Mode puts the onus on you to trust whether a card will be approved or not. But, this is rare. Not a huge issue with us where our average check is low, but high-end places may want to be aware of workarounds and fixes.

Response from Upserve of Upserve

Replied January 2019

Hi there - Thank you for your feedback. Here at Upserve, we're constantly trying to better our solution to fit the needs of the restauranteur. This includes our Offline Mode capabilities. We know that losing WIFI can be detrimental to restaurants, so we released our new Android-based POS so you can hardwire your solution. Along with that, we continue to make updates on our Offline Mode feature to really enhance the user experience. Please continue to provide us with your feedback - this helps us make sure we're steering our product in the right direction. Cheers!

October 2018

Greg from One Click Fix, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2018

I install and maintain POS hardware and software for hundreds of restaurants - Breadcrumb Review

I am an IT tech who has installed and maintained every type of POS out there. This is definitely one of my favorites for restaurants with one station or ten. Great for bars and restaurants with heavy traffic - very reliable.

Pros

After doing computer repair for 20 years and point of sale for retail, restaurants, and hotels - I can honestly say that Breadcrumb offers one of the best solutions. Apple Hardware-based, good hard-wired printers, good quality, and solid router/firewall installs with the best equipment out there. I feel like this POS offering is more resilient and reliable than the competitors due to the good hardware and the easy to use APP. Calling into support day or late at night you will speak to a knowledgeable and helpful tech who gets you the info you need to carry on business. They have remote access and can see where the problem is - instead of sending you an overpriced technician from out of state at twice the price because you're mysteriously not up and running (rare). No service is perfect but having a reliable tech on the other end of the phone is worth it's weight in gold.

Cons

I would guess that a con is the high price of hardware but that's unavoidable - if you're using the best hardware available (Apple, StarTSP, Cisco Meraki) then it might carry a higher price tag but the tradeoff is reliability. You wouldn't get Breadcrumb if you're trying to cut corners and save money - this is the real deal iPad based and dependable system. Cost is always on the mind of business owners so this could be an issue for some business owners but if you aren't spending an hour a day working through tech issues aren't you really just saving money in the long run?

Response from Upserve of Upserve

Replied October 2018

Hi Greg, thanks for your amazing review! We are happy to hear that our services stand out amongst our competitors and that our customer service has been such an asset for you. Thanks again for the great review!

September 2018

Leandro from Rodizio Grill

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2018

Breadcrumb is an excellent POS system, but lack security

We are using the POS system in our 4 corporate restaurants and will be migrating the last one in 2 months. We use it for the employees to clock in/out, open checks for the guests, close checks, and receive payments. It addresses better control for our restaurant operation, in fact, we have some concern about the security related to users, but I love Breadcrumb because their team is always up to improve the system according to our needs. For any restaurant business, this is a very good system.

Pros

Very friendly interface for any level user, even the back office is pretty easy to deal with.
There is a 24/7 support that you can contact direct from your terminal.
Good rate when compared to other competitors.
The team that works for Breadcrumb is always willing to help.

Cons

User security is not the best deal, any employee can clock in/out without supervisor approval.
There should be more detailed security levels, for example, I do not want my manager to change roles, but if they can manage users they can manage roles as well.
Split Checks should be easier to deal with. Additionally to that you cannot use the same table until the previous check is closed.

Response from Upserve of Upserve

Replied October 2018

Hi Leandro, thanks for your review and feedback! We are glad to hear that our interface has been so user friendly for you and your staff. Thanks again for the helpful review!

September 2018

Patrick from Boulder Creek Lodge Montana

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Small Resort with Small Restaurant and Breadcrumb POS helped mightly

The software is easy to use, intuitive and designed obviously by several successful, former restaurant owners. Features are bountiful, but all times they are open to improvements or additions.

Pros

The tech support provided by Breadcrumb is what I wish all our technology partners (wifi support, social media support, computer tech, customer reservation software) used here at Boulder Creek Lodge could emulate. My experience has been that the tech support is fast, polite, talented knowledgeable of the Breadcrumb software to provide quick and effective tech support.

Cons

Often our resort hosts corporate guests that stay with us over more than just one day. The guest has a desire to "run a tab" over perhaps a month. Right now from what we are told we need to close out every night. It would help us avoid recording restaurant purchases in a note pad and adding then creating a ticket the last day of their stay.

Response from Upserve of Upserve

Replied October 2018

Hi Patrick, thanks for the great review! We are happy to hear that our support team has been such an asset to your business. Thanks again for the review!

January 2019

Connie from Venn Brewing Company

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

January 2019

User friendly and integrates well with other systems.

Pros

Upserve has been easy to use since day one. The user interface is set up logically, it has the ability to make changes quickly and seamlessly, and it is very easy to train staff on the system.

Cons

There have been a couple of instances in which we wanted to make a customization, but then found that it was not an item that could be customized. We've been told that it may get added to a future feature, but it hasn't come to fruition yet. It is a bit pricer compared to some POS systems, but it suits our needs and gives us access to a lot of data about our business and customers that it feels worth the extra cost.

Response from Upserve of Upserve

Replied February 2019

Hi there Connie! Thank you for your feedback. We're happy to have Venn Brewing a part of the Upserve family! As you know, we happily take customer feedback and consider it every time we release new features. One feature that we're excited to release soon is custom reporting, which would provide our customers the ability to built out reporting that specifically fits their needs. Feel free to reach out to your Customer Success Manager who can provide more context about it, and please continue to provide your feedback about our product - you help us be better! Cheers, The Upserve Team

April 2018

Lydia from Gunter Hans

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

Great product with few flaws

Awesome analytics, great reporting tools and easily compatible with other third party vendors.

Pros

This software is great and the analytics are super powerful. It can tell you what sever's are performing best, new vs repeat customers based on credit card data etc. Definitely ahead of the curve technologically. It's efficient and incredibly stable. We are VERY happy customers.

Cons

The only two con's (I have) are that:
1) there's not a "No Sale" report for people opening the cash register without a sale.
2) If you are a bar where more than one person touches a tab, the employee performance analytics are useless as it assigns the sale to the person who opened/closed the tab (not the person adding items to it).

Response from Upserve of Upserve

Replied April 2018

Hi Lydia, thanks for taking the time to review Breadcrumb; We're glad you're enjoying the software, analytics, and stability of the platform! We're always trying to improve, so I appreciate your suggestions & I've passed them along to our product team. Thank you again!

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

October 2018

Great direction and product, needs usability tweaks

Overall it has been a positive as far as usage, reliability, and training. Support has been mostly helpful but even Tier 2 doesn't seem to be well-versed to solve the more complex problems. When it becomes more complex, the ticket often just remains unsolved and gets closed out.

Pros

Very easy to setup.
Very easy to train.
Figuring out solutions without contacting support is straightforward

Cons

Still needs web enabled tweaks to reduce repetitive entry on setup
Inability to set printers based on role (not just iPad location) means lots of thrown away tickets
Doesn't always find new IP based on mac address, sometimes has to be manually set
Tech support not well-versed in the Meraki setup so not very good at troubleshooting (Even Tier 2 clearly doesn't know how to solve lots of problems)
Software updates are tenuous and can require a lot more interaction than I prefer. Often having to turn off the other tablets or rebooting tablets multiple times before it will update.

Response from Upserve of Upserve

Replied October 2018

Thanks for your great review! We are happy to hear that Breadcrumb has been super easy for you business to train on. Thanks again for the great review!

April 2018

Andrew from Footman Hospitatily

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Very intuitive design. Very helpful when managing multiple establishments.

Pros

Having trained lots of people to use it, everyone seems really impressed with how 'easy' it is to learn. I like that there are several ways to do almost anything. Also, on the admin side, the reporting is fantastic. I love being able to edit items and check reports for multiple locations in real time, from anywhere.

Cons

I only have a few real complaints. First it would be very helpful to transfer tabs in bulk. In some locations there is a changeover that occurs everynight which is common going to back to old 'banger' days, where bartenders each had their own drawer. Breadcrumb does not make this very easy as each tab has to be transferred one at a time and approved one at a time, small issue, but a bit of nuisance. Also, it would be helpful if modifiers could have more options, not just up a dollar or two / down a dollar or two, but include multipliers.

April 2017

Desta from Timing & Chemistry Inc

Company Size: 51-200 employees


Ease-of-use

4.0

Value for money

1.0