Stratus Retail Software

4.31 / 5 (27)

About Stratus Retail


Stratus Retail by Celerant Technology provides tools for point of sale (POS), inventory and order management, enterprise resource management (ERP), e-commerce, business intelligence, marketplace integrations (Amazon, eBay, Walmart, etc) and ongoing digital marketing. It also offers tools for management of cross-channel pricing, promotions, gift cards, inventory and fulfillment.  

Users can import vendor catalogs, automatically create purchase orders based on min/max levels in the system, show real-time inventory levels on e-commerce sites and automate drop shipping from vendors direct to customers.

Stratus Retail offers tools to manage order fulfillment, whether clients are fulfilling orders from individual stores, one central warehouse, off-load fulfillment to vendors or third parties such as Amazon.

Celerant also offers digital marketing services such as SEO and personalized email automation. Celerant offers its full-service digital marketing team who handles everything from concept to delivery, or retailers can use their own in-house marketing teams.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

27 Reviews of Stratus Retail

Average User Ratings

Overall

4.31 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(13)

4 stars

(9)

3 stars

(4)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 27 reviews

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September 2016

Anthony from Merz Apothecary / Smallflower.com


Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

September 2016

Handles stores, sites, mail order, amazon, wholesale and more.

Pros

There are not many combined POS and web platforms that can truly do both well. Celerant does exactly that. We searched high and low before finding Celerant, so I know most of the other options out there, and they did not fit our needs. We wanted POS registers that were able to run locally in the event of internet outage, but otherwise were essentially real time. We needed a great web platform, a mail order web interface, and a very robust amazon integration. We have that and our business has flourished over the past 7 years because we've been able to focus on our core business rather than technical issues.

Cons

Any time that you have a large POS platform that handles all aspects of your business (we use QB for accounting, though) plus integrates with a custom web platform, you are going to have complexities that can take awhile to figure out. So I would say that you need to allow enough time and testing to get things working perfectly. But then again, if it weren't complex in this way, it wouldn't cover all of our needs. So it is the flipside of having a system that handles all of our channels and the enormous growth that we've had over the past 7 years that we've been using Celerant.

November 2017

Nick from SVSports

Company Size: 201-500 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Top SMB Retail Software

We’ve been a customer for about 6 years with Celerant, we converted in 2010….I would definitely recommend it. The POS has made training employees a lot easier with it being touchscreen. It’s a very intuitive system. So I definitely recommend it to any retailer. When Celerant bought SportzPak and redesigned the entire platform, it was a welcome change. We were getting to the point where many of our younger employees had never seen a text-based operating system before, so upgrading to Windows and especially an interface with touchscreen controls made it much easier to train new staff members. We set up several remote stores per year. Sometimes that can be as simple as going out to the parking lot for one of our tent sales or running all over town to events where sports enthusiasts are likely to be hanging out. Being where our customers are is a big part of our business, and mobile POS lets us swipe credit cards and manage inventory in real-time, the same way we would process inside a physical store.” We implemented EMV in our stores, so it was good to get a clear, face-to-face understanding of payment security overall. For such a complex and crucial part of business, it’s good to have a partner like Celerant who can help simplify the process to get our operation as secure as possible.” The amount of time we have saved using best store fulfillment is immeasurable. We used to have to manually process each incoming order, figure out the optimal store to fulfill that order, and then email that store.

Pros

- Touchscreen interface for POS
- EMV capabilities
- Android Pay, Apple Pay, Samsung Pay capabilities
- Best Store Fulfillment
- Remote sales capabilities
- Continued innovation

Cons

- Dealing with new techs on issues can sometimes be challenging
- Typical issues, as with any software system, when dealing with upgrades/updates

November 2017

Craig from D&D Texas Outfitters

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Functionality

5.0

November 2017

Powerful software for all aspects of retail

We also use the tools in the marketing automation module to segment customers based on their shopping behaviors, and develop emails that are mobile friendly. This is vital since 70 percent of the emails that we send are opened on mobile devices. By sending email communications that are tailored to known customer preferences, we boosted our email open rate from 8 percent to over 25 percent.

Pros

We're able to operate our brick and mortar, e-commerce and marketplace stores all with this software. We operate two different retail locations that are only a few miles apart but carry inventory that varies from one another. We actually see many differences in which styles are more popular in either store. This gives us scalability as we continue to grow locations and understand the needs of our customers. We're also managing a fast growing E-Commerce segment, so having full visibility into what items are selling gives our buyers the information they need to know regarding what to order and where it should best be carried. This integration also updates our Amazon store with both stores inventory availability so it knows that we are able to fulfill any order it processes. Again, this allows for scalability at the channel level.

Cons

There is a bit of a learning curve because it offers a wide menu of capabilities and reporting. I'd start learning only the things that are most vital, and worry about the rest later.

May 2017

Mitch from SafeSide Tactical

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Stratus Retail helps us manage our range and much more!

Pros

Stratus Retail has helped us manage our POS, Firearms Records (A&D), and all 23 lanes we have at SafeSide Tactical in a single software. At first we thought the size of our range and our planned growth might be a challenge for our technology provider. When we met Celerant we could see that Stratus is scalable and the team at Celerant can work with us every step of the way. We use Stratus for all aspects of our range and store operations from range reservations to Gift Cards to POS with EMV. One of our favorite features is our vendor integration with our distributor, AcuSport, and the fact that we can leverage auto-ordering based on Min/Max quantities that fit our multiple locations. With this feature, we’ve been able to eliminate 5-10 hours of manual counting/ordering each week and can keep the products on hand that our customers are shopping for. We are very happy with the software and our relationship with Celerant- and would recommend the system to any dealer."

Cons

Celerant's retail software is very intricate and at times it can be confusing, however Celerant's customer service is there anytime we get overwhelmed or are unsure how to do something.

September 2016

Jack from Tennis Express

Company Size: 1 employee


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

All-in-One Company for Different Parts of your Business

Pros

Celerant is a great all-in-one POS and web system. Our end-users range from inventory managers, processors, and sales clerks to content writers, buyers, and demo racket specialists. Celerant provides amazing multi-channel capabilities for less than other companies with similar software. The integration with Amazon and Channel Advisor set Celerant above the rest for us. The real time inventory updates from both our in store and web purchases is a giant positive as large volumes of sales are processed throughout the day. A great feature Celerant provides is our Local POS Servers so that our store cash registers never go down. Celerant has provided us robust features customized to fit our particular needs to increase our business and meet consumer demands and wishes. We experience fast page loads which is important when we are trying to get items up in a timely manner.

Cons

We would prefer to have more than one person in Tech support to assist our company. Our company uses most aspects of the software so it would be more helpful to have a few people in tech support that really knew our business. This would help in solving issues in a more timely manner.

November 2017

Tanner from Crown

Company Size: 201-500 employees

Review Source


Ease-of-use

4.0

Functionality

5.0

November 2017

A Company to grow with

We have experienced a significant amount of growth since we first started using Celerant in our store back in 2004. Since then, we've expanded to multiple locations. Celerant's staff has been there every step of the way to provide an exceptional level of service, creating a very strong partnership that has lasted for over ten years. Celerant's software has made it easy for us to manage our daily operational procedures, including the ability to produce granular reports for a range of attributes that can be received across our multiple locations. We look to the future of our partnership with Celerant to embark on new endeavors, including the development of an integrated E-Commerce site to further expand our business into a cross channel operation.

Pros

Reporting
Flexibility
Multi Channel
Strong partner to work and grow with, who looks forward and provides options to help you do so.

Cons

We export to a seperate GL - So I can't speak to that portion of their integrated offering. It is a newer addition to the software package.

November 2017

Rebecca from Buffalo Exchange

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

November 2017

Time saver

By converting to Celerant in 2010, we have successfully revamped the way we operate our 44 store locations, from streamlining our point of sale process to automated fulfillment in our stores – we are able to provide a more personalized experience to our shoppers. Our enterprise-wide visibility of data is amazingly helpful. We can instantly see results from any store, any time. Possibly the biggest testament to the effectiveness of the custom platform Celerant created for us is that since installing it, we have added 5 locations and haven’t had to add any additional staff to out accounting department.

Pros

Provides us with company wide information very quickly, and customers are available across the platform to all of our stores.
Security and lockout features are very solid.

Cons

Some features are bundled with others and we continue to use a few workarounds.
Credit Card processing inside the system can be tricky.

December 2017

Jerry from Extreme Reloading

Company Size: 2-10 employees

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2017

Overpriced | Horrible Support | Lots of Bugs

We had the system for almost 3 years from 2014-2017. As a small 3-6 employee store I would not recommend this at all. Even for larger stores I think there has to be better options. I thought going in that it would make my life easy but I was proven wrong. We had open support tickets day one and I don't know if I can honestly say we went a day without having at least one open ticket until the day I moved away from the system and just took the loss as the largest learning experience I have had in 5 years of being in business. At the time it appeared to be the only real option for my needs. The only reason I was able to even afford it was due to them allowing me to make payments. I wish they wouldn't have offered me that option. With them still owing me a module for the website and another for a mod I had to prepay for to get the pricing I did, I walked away and took the loss. When fighting with them for it I just gave up, made the move to a much smaller system that didn't have all the "features" and I have not been happier. If you can't afford for their support look elsewhere. Don't bother trying to contact higher management to try to get things resolved. It won't happen! I couldn't even get the CEO to return an email with a very detailed info. Their contract is very one sided so a lawsuit for non performance wasn't even possible. The list could just go on and on.

Pros

Great Sales Team, Lots of features for a VERY large company. Streamlines operations between the website, the POS system and inventory. Inter-store transfers, Integrated A&D Book

Cons

Everything is an add-on, Lots of bugs, tech support reps as a whole are very inexperienced with actually fixing the issues presented. Complex issues could take months. It is a very overpriced system. Extreme expensive support that is basically mandatory due to all the problems you will have. Adding stuff to their website is very time consuming with lots of steps.

October 2017

Haley from Insurance

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

October 2017

Average Retail POS Resource

I have learned what our company actually needs in a program to successfully provide usable information.

Pros

Although, I don't feel that this was the best option available, this particular program was sufficient for what we need. The one thing that I like most about this software is that each update keeps the basics of the program similar. There are no drastic changes between versions, which can be sometimes hard to find.

Cons

This software was very hard to first understand even with sufficient training. Once we learned it's "quirks" and how it functioned, we were able to make it work for what we need. For the money though, I feel that it was very outdated and had a very "low-budget" feel to it. It did not allow the consumer to customize the program to the extent that I would have liked. For example, in order to create price ticket templates, we had to have someone there create and install the template for us. Also for the add-on app, we had to send our iPods to them so that the app could be installed. With that said, there were a lot of things that we had to work around to make it produce the results that we wanted. It also doesn't produce as accurate of reports as we needed. In order to successfully run a business, you need to be able to rely on the program's report functions to provide accurate information. This program required extra formatting and calculations in order to produce the reports in a manner that provided the information that we needed. Lastly, I don't feel that the tech support had the appropriate knowledge of the product. There were many times that they had to spend weeks and even months working on issues for us.

July 2015

Jose from OSS


Ease-of-use

3.5

Functionality

4.5

July 2015

Celerant Technology----Command Retail

Pros

Command Retail is an innovative all in one system. Besides the point that it works as intended it is a relief to no longer have to work with API's to your ecommerce or Open To Buy or Accounting package. It is all in one place, using on DB.
I'm lucky to have used the product AND have worked for the vendor ( Customer Satisfaction ), the vendor is responsive and understanding, they know they do not have all the features that others may have, but they know the ones they have work.

Cons

With the flexibility of customizing the software for different verticals, it may take some time to get a stable release due to the fact that so many of their customers have taken the package and made it theirs. This is a blessing and a curse, but a good one either way since you can choose what you want this package to do without re-inventing the wheel.

May 2017

James from Sharpshooters Small Arms Range

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality