Ehopper Software


 

eHopper is a cross-platform point-of-sale software designed for small size retail stores and available for Windows, Android, iOS and Poynt Smart terminals. In addition to the POS module, eHopper offers a suite of applications like order management, inventory management, and customer management.

eHopper helps businesses manage various front as well as back-end store operations including, payment processing, reporting, staff management, order and inventory processing. Order types are customizable and include take-out, quick sale, drive-thru, and delivery options. Customer information like purchasing and payment history can be saved in real-time. Businesses can personalize their service and receipts as well as create and run email marketing campaigns. Receipts can be printed or emailed to customers right after they order. Multiple payment options allow stores to accept payments via credit and debit cards, cash, Apple pay, Samsung pay and EBT.

eHopper is suited to a variety of different merchandisers, including quick service restaurants, liquor stores, jewelry stores, convenience stores, and more.

 

Ehopper - Customer management
 
  • Ehopper - Customer management
    Customer management
  • Ehopper - Discount
    Discount
  • Ehopper - Order management
    Order management
  • Ehopper - Payment
    Payment
  • Ehopper - Receipt
    Receipt
Supported Operating System(s):
Web browser (OS agnostic), Windows 10

30 Reviews of Ehopper

 

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Software Advice Reviews (5)
More Reviews (25)

Showing 1-5 of 5

Justin from Quinn The Eskimo
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

You Get What You Pay For

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall eHopper gets the job done. For paying nothing for a POS that is functional most of the time, you cannot beat that. Main gripe would be the crashing of the POS every now and then can be stressful. There is a way to reboot easy enough, but it does get taxing if it happens multiple times in a day.

Pros

- Free to use (for one location, great for very small businesses)
- Manual sales
- Prompt customer service
- Ability to splits taxes and whatnot

Cons

- Issues with connectivity
- Certain functionality issues
(ie. Split payment process tedious, no support for gift cards, difficulty reprinting hard copies for certain type of returns, etc.)

Review Source
 
 

Melanie from Grooming salon
Specialty: Pets & supplies
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Good product for the price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

very user friendly. great customer service, was there to help me get setup and going from the beginning and very friendly.

Cons

not enough fonctionnality like loyalty programs, does not calculate inventory, is not compatible with all cash registers.

Review Source
 
 

Jeff from Illusions Night Club
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Probably great for some, but not for us.

Ease-of-use

Functionality

Product Quality

Customer Support

First off let me say that EHopper's sales team are the most aggressive for me in my search for POS software. I had the company calling me multiple times even after requesting they not do so. I told them I'd contact them directly if I had any issues, and that I wanted to try the software out first. They have finally stopped calling me after having requested it four or five times. Quite simply the aggressiveness they displayed (one guy called me five times within ten minutes when I didn't answer because I was busy) turned me off of their software. I still gave it a go, as I was looking for something decent for my quick service bar.

Pros

User friendly interface, easy menu setup

Cons

Aggressive sales team, no option for display of buttons without photos (our bar doesn't use photos and we don't care to, we'd rather have more buttons per page), no option for a 'dark' theme which we prefer.

Advice to Others

Be aware that providing your phone number to this company will result in calls - yes, plural, even if you ask them not to call anymore. While the software itself works just fine, and while the issue with the buttons not having the option to remove the space for photos was not a big deal, I was very turned off by the number of calls I got about a product I just wanted to try out.

 
 

Kanyon from Uncle Pete's Coney Island
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

ehopper

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The software itself is great. The only problem I have is they told me it was compatible with Windows 7 or newer, yet my windows 8 (as generic as it possibly can be) isn't compatible for some reason.

Pros

the layout of the pos and back office are very easy to understand.

Cons

compatibility.

Advice to Others

discuss with the sales person about what is is on your computer or tablet and have them set it up for you if possible.

 
 

Penny from Jackpots Entertainment, LLC
Specialty: Bar / nightclub

June 2016

June 2016

Ok product, terrible customer support and sales.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The system itself works great, but they pair it with a PAX credit card terminal that I don't like. It's not wireless and you would have to drag a long cord across the bar area in order for someone to input their PIN. We own a bar and we don't keep the cash register, to which it is attached, on the front bar. They don't currently have a wireless solution for this.

Also, we are on a 2 month trial and there wasn't supposed to be any charges to our account, until the 2 months was up and we were satisfied with the service. They immediately charged my credit card and have been charging my checking account, which has now occurred twice. Been trying to get them to refund my money and send a return, so that I can do away with this system. The sales guy refuses and keeps trying to resell me.

Likes Least

The customer support and sales. The product itself is fine.

Recommendations

Get it all in writing, or don't do it. They change what they tell you.

 
 
 
Showing 1-20 of 25

Jose from Ambro’s tacos y mas
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to use and very organized

Cons

It is hard to find the url link for back office and pos

Review Source: Capterra
 

Cletus from Thrift A Lot
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

E Hopper review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple to setup and get running. Competitively priced for entry level point of sale.

Cons

Reports and features are lacking. Reports are limited in what they provide. Receipts are hard to find in the system for voids. Sales and customer promotions are difficult to manage. New versions are delayed.

Review Source: Capterra
 

Marie-Helene from La crème de la crème creamery inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Our new pos

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and affordable! Great customer service.

Cons

Still missing few options like traffic report...

Review Source: Capterra
 


August 2018

August 2018

Great Service, Limited Functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, it was a positive experience and I would continue to follow their software and hopefully see new and advanced features in the future.

Pros

The software was affordable, the team was very responsive to troubleshoot any issues we had.

Cons

The software was not advanced enough to support all the reporting needs we had in order to analyze our retail performance. There were also a lot of integration and syncing issues with QBO.

Review Source: Capterra
 

Kevin from Main Street Coffee
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

INCREDIBLE CUSTOMER SER VICE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent

Pros

The best thing about the software is the ease of use. The customer service behind this product is what makes it so easy to use. From loading menu Items to answering questions by phone or email within minutes. Once you understand the product you are off and running with no need for additional support.

Cons

Occasionally need to reboot system when unable to run a credit card transaction. Customers seem to have a difficult time with Apple Pay.

Review Source: Capterra

  Response: eHopper, B2B Soft

Date: August 2018

August 2018

 

Hey Kevin,
It's great to hear eHopper is working out so well for you and Main Street Coffee. We certainly pride ourselves on the level of our customer service. Please don't hesitate to reach out directly with any more feedback, and thank you for choosing eHopper!

 

Gencho from Petmania
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Ehopper

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to work.
Best price on the market.

Cons

Need a lot improvement.
Need more reporting options

Review Source: Capterra
 

Wendy from Mex Y Can Association
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Great for large-scale events!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience was good, except for my credit card being charged for another month of full access to the software. I had made it abundantly clear I only needed the license for 1 month and nowhere did it say the license would auto-renewed/charge my credit card. Further to that when speaking to support (I did that a lot), I was told that access to the software would automatically cease after my month was up if I didn't make another payment before then -- this was exactly what I wanted and had no reason not to trust what eHopper told me. That has unfortunately left me a bit disappointed and not too keen on doing business with the company again if I fair resolution to the issue can't be accomplished.

Pros

What I like most about this software is the user-friendly interface both for the back office and pos software on tablets. Also a big bonus is syncing in real-time as it allows me to share information with my team on the progress of our event. One of the biggest motivators to a team that received almost 15,000 guests is hearing how much of each product was sold because it's more than just a number. What has to be taken into consideration is the kitchen staff, our food line servers, and the prep work leading up to our event. . . all things that contributed to our numbers/sales.

Cons

I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software. During a weeklong event that saw 15,000 patrons that was a nightmare. Thankfully, eHopper support (Monsur and his manager) came to the rescue and set up backup accounts for us and my trouble-shooting helped get us back up and running.

Review Source: Capterra
 

Viral from Baker's Liquor
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Inventory Managment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall its seems like start up company

Pros

Back office features have good funtionality

Cons

Inventory managment have less features functionality

Review Source: Capterra

  Response: eHopper, B2B Soft

Date: August 2018

August 2018

 

Hi Viral,
Thank you for taking your time to submit a response. While it's good to hear you enjoy the Back Office features, I'd love to hear more from you about what we can do to satisfy your Inventory Management needs. Feel free to respond here, but our Support team will be reaching out to you to hear about your specific concerns and see if there's a way we can improve your experience. Thank you for choosing eHopper!

 


August 2018

August 2018

eHopper customer experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For the most part, the service fills our need at this time.

Pros

We have a convenience store and the inventory management can be very helpful. Also the customer service is very good.

Cons

There are a few small programming options that would be helpful. For example, after the last update they took away the ability to turn off the receipt printing so that we didn't have the "uncheck" that option after every single transaction. We are in a small community and don't have much traffic but with 100 transactions per day that's 100 times we have to click a button. It's not a huge deal but there are just little things like that they overlook I think.

Review Source: Capterra

  Response: eHopper, B2B Soft

Date: August 2018

August 2018

 

Hi,
We'd love to hear more, specifically, about your need to uncheck the receipt printing option. If you could contact us, at your convenience, perhaps there's a work around we can set up for you. Just reply here, or reach out to our Support line. I really appreciate you taking the time to provide us this feedback.Let's see how we can help!

 

Iryna from Haus of Pizza PD
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

I'm more than happy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The costumer support is the best! Thanks to customer support for helping me in order to start and run the ehopper POS for my business. I'm very happy and will recommend it to anyone.

Pros

Simple, affordable, easy to use, remote access from ehopper Team, integrated with Pax machine, their merchant service is great!

Cons

N/A
The eHopper POS is a great sofware for any business.

Review Source: Capterra
 

Keith from Red Payments
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

MY eHopper Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The eHopper POS Station is a great POS for the hospitality industry.
The customer service was great, there is never a flawless reboot and they helped with every hurdle
The POS is very cost effective as well

Cons

They do not add logo's to receipt
They do not add logos's to the POS screen in sleep mode

Review Source: Capterra

  Response: eHopper, B2B Soft

Date: August 2018

August 2018

 

Thanks Keith. We really appreciate the response. You're right, while no project is without flaws, we prepare to tackle every hurdle as they arise. Custom logo displays are on our road map. Thanks for choosing eHopper.

 

Jacob from Herb RX, LLC.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Still missing a few things

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its been frustrating but were still hanging in there

Pros

Clock in and out, inventory services, potential commence integration

Cons

The fact that if something is in a matrix we can't see the total quality of USD of stock we have for that particular item

Review Source: Capterra
 

Joe from Feelin Smoothie LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Very Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Still new to the software but very satisfied so far.

Pros

Simple to use at a fair price. ideal for a quick serve environment

Cons

limited customization, would like to see a digital menuboard add on.

Review Source: Capterra

  Response: eHopper, B2B Soft

Date: August 2018

August 2018

 

Hey Joe,
Thank you for taking the time to provide some feedback. I'm thrilled to hear you're satisfied with eHopper. Stay tuned, as we are always actively working on improvements to the product and overall user experience. Please, don't hesitate to reach out directly to our Support line, at any point, if you have specific questions, thoughts or concerns. Thank you for choosing eHopper!

 

Lynn from Deepwater Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

been great printers work fine - and easy for staff which is very important

Pros

Looks Great - easy for the staff - back office is what i have been looking for

Cons

stock take is not doing what i need

Need a fast cash out to help staff when bar is busy

need more metric measurements for australia

Review Source: Capterra

  Response: eHopper, B2B Soft

Date: August 2018

August 2018

 

Thanks Lynn,
We really appreciate you taking the time to respond. Continued customer feedback is a crucial part of our entire process. I'm glad Back Office is what you're looking for. Please know that we are actively working to upgrade features and provide things like fast cash outs and improved localization options. If there's a specific upgrade for your business, know that you can always reach out to our Support line with any questions or concerns.

 

Kathleen from Ninny’s Chicago Style Hot Dogs
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The fact that I’m saving money is A+

Pros

The whole program saves me money. It’s an all in one unit.

Cons

The system needs to be quicker. When pressing on the screen it doesn’t immediately come up. Also changing from one screen to another when choosing an item takes a second or two to change. I guess the screen could be more sensitive

Review Source: Capterra

  Response: eHopper, B2B Soft

Date: August 2018

August 2018

 

Hey Kathleen,
So glad you are saving some $$$! The all-in-one units really do provide a simple and efficient pos solution. We are currently working on an update that should help with the overall speed of the software. Thank you so much for taking the time to send some feedback, and don't ever hesitate to reach out to us directly if there's anything we can do to improve your experience. Thanks again!

 

ANNY from AR Cocoa Meat Market Llc
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

President

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have the control with my inventory and with the employees too.. I love this.

Pros

Is very easy, this software has everything what I needed

Cons

Umm just sometimes is slow. But they have good technical support.

Review Source: Capterra

  Response: eHopper, B2B Soft

Date: August 2018

August 2018

 

Hi Anny, we really appreciate the feedback. I'm very glad that our POS software has all the functionality you need, while also being easy for you to use. Inventory and Employee Management are two of our strongest features, it's great to hear you are taking advantage of these for your business. While we are always working to improve speed and performance, please know that you can continue to reach out to our Support team, around the clock, with any question you might have. Thanks again!

 

Sebastian from Art by Sebastian Studios
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

This POS is awesome!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love it. Both for employees and "back office" work. Its very easy to fix problems, make echanges quickly, and user friendly. Other POS system take a long tine to train staff. This is almost self explanatory and little time is spent training.

Review Source: Capterra
 

Ernie from Ernie Jamaican Jerk
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Perfect for my Jamaican Food Truck ... BEST SOFTWARE I TRY YET

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Technology is very hard for me and eHopper was very easy. The features were straight were exactly what i needed as a first time food truck owner.

Cons

Nothing really except maybe that it was login was challenging at times but once i figured it out I got the hang of it. I felt that everything in the beginning is hard but since it was free to use i could not complain. I hope to grow and afford the monthly fee.

Review Source: Capterra
 

Kay from Ksmoke Shop

June 2017

June 2017

eHopper was easy to use and the most bang for my buck

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cost effective easy to use

Pros

eHopper makes POS simple. I found the software easy to use and straight forward. The functionalities are not complicated users opening a new small business. The customer service team answered all my questions and took their time to explaining all features.

Cons

I wish there was more printed materials and quick reference guides. Getting someone on the phone was not as easy as i would like but when i was able to finally reach someone it was helpful

Review Source: Capterra
 

Lisa from Visions in Cake

December 2016

December 2016

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love this software. My only critique would be the ability to put products in alphabetical order. Otherwise this software does as much, or more, than a lot of paid Point of Sale systems.

Review Source: Capterra