About Pulse Commerce

Pulse Commerce is a cloud-based point of sale (POS) system for small to midsize retailers, including jewelry stores, pharmacies and apparel. Pulse Commerce offers integrated POS, inventory management, customer management (with complete customer order history), e-commerce capabilities and more. 

With Pulse Commerce, merchants can manage all aspects of a business, including end-to-end order fulfillment. The cloud-based delivery model ensures that data can be accessed at any time.

The Pulse Commerce interface supports customizable drop-down menus, web store branding, social media integration and single-page checkout. Customers can access a mobile-optimized catalog and make purchases directly from their smartphone or tablet.

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

15 Reviews of Pulse Commerce

Average User Ratings

Overall

4.20 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(7)

7

4 stars

(6)

6

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15 results

March 2020

Jacob from ZZ Diesel

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Great Platform

Pros

Before Pulse Commerce, we were using multiple disparate systems; Magento as our eCommerce platform, Box storm as the inventory program, GoData Feed to create the Google shopping feed, and Connex to sync orders with QuickBooks. Now that we’ve moved to Pulse Commerce, the website no longer goes down and we are seeing much faster load speeds across the board. The site is much more SEO friendly. Inventory and sales are now under one roof. Checking inventory counts and knowing when to order inventory is easy, accurate and smooth. Drop ship orders and POs now just flow through the software seamlessly. Being able to assign Vendors and cost to a product is a huge life saver. Pulse Commerce uses a very easy-to-setup but powerful Google shopping data feed, so not only have we seen a big increase in Google activity in just a month since going live, and we were able to stop paying GoData Feed for this service! Our sales are already increasing now that we can focus on growing our product line without having to worry about keeping everything running. Even when we do have questions or any small issues, we know have a great support team that we can reach out to with an actual “support ticket” program. These are just a few of the examples where Pulse Commerce moved our business forward. Now that the road blocks are cleared out we are seeing great growth at ZZ

Cons

Sometimes when you want something custom to be done it can seem like there are some hoop to jump through to get them implemented. But the reason why Pulse is like this is because they have a very stable platform and if changes are going to be made to the core of the software they want to keep everything stable. Which at the end of the day the stable platform out weighs most of the customization we would want to implement,

December 2017

Nichole from Tavern 101

Company Size: 51-200 employees

Industry: Restaurants

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Functionality

5.0

December 2017

Pulse for Restaurants

Pros

Pulse has helped our restaurant's efficiency in so many ways! Navigating through the app has allowed us to access numbers pertaining to our POS systems from wherever we please and continuously updates as the POS system updates. This helps a lot because we no longer have to search through printed checkout chits or find our way to a desktop computer to find simple answers to questions such as "How many specials have we sold today?" "How much money in comps have we spent today and what percentage of our net sales is that?" The app also has been used as an aid to track guest counts throughout certain hours of the day which has helped with scheduling in association to volume. We can track who has taken a break, and at which time which helps with overall labor reports too.

Cons

There isn't a lot of con's to the app. It helps our company achieve the tasks we need in a quick amount of time. The only thing I would suggest as something that would be further helpful is if we were able to access the data in ALL categories for maybe a week. As of now, we can access the sales forecasts based off of the previous year, but as for looking up employee comps, voids, breaks, etc- that data is eliminated after the day's end.

June 2017

Yassine

Verified Reviewer

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

June 2017

July 2015

Bonnie from National Autism Resources

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

July 2015

True E-Commerce Partners

I want to begin by thanking Pulse Commerce for their timely and professional assistance helping rescue us what turned out to be a platform migration disaster. We have been a happy merchant of Pulse Commerce's for years, pleased with the services being received. In an effort to cut costs, our company began researching lower cost options for our Ecommerce Platform. Our research led us to select a new platform and cost friendly implementation firm. The migration itself and the impact to our business was disastrous. Revenues, conversion rates and traffic plummeted, redirects were a mess, SEO appeared to be ignored we were bleeding badly. The quality of support I experienced, both during and post migration was subpar at best and the results much worse. In desperation, I contacted Pulse Commerce who stepped in right away and helped get our old website up and running and began repairing the damage. Their professional staff, expertise and responsiveness both during and after business hours was great, staying in constant contact and offering guidance wherever possible. Even more importantly, the time spent was not done to benefit their business or for pay, simply because they have heart for small business and a strong belief in partnering with their merchants. When evaluating solutions, it is so important to look beyond the monthly expense. In reality, lower cost solutions can cost much more than the monthly subscription debit taken from your bank account.

January 2020

Chris from EnableYourLife.com

Company Size: 2-10 employees

Industry: Consumer Goods

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

Positive move for our company

Very easy and patient to deal with

Pros

Overall our new platform is a vast improvement over the old one and has increased our order processing productivity immensely

Cons

Some reports could be more detailed (order, item(s)method of payment)