Never easy making changes/ but Korona was relatively painlessly

Fairly straightforward POS system that is evolving

Pros

Outstanding customer phone suppprt. Our account rep(s) are over the top attentive and eager to trouble shoot at any hour -this is always very reassuring

Cons

Still not every thing we need and difficulties expressing our needs. Updates often times remove functionality that is worthwhile and it's difficult to convey the importance of not losing functionality. The time difference has also caused some issues on pressing issues -and updates are not tested on all platforms and to the extent that I feel they should be.

As a POS it offers great value for the money. i have used it for 4 years.

Day to day management and business intelligence

Pros

Support is outstanding. They keep adding features. It is easy to use. The back office has a lot of tools to help understand the business and customizing the UI is fairly simple.

Cons

Rental inventory management is immature. Forces me to deal with 2 platforms which is unfortunate. Some of the queries are a bit weak in my opinion. I sometimes want to do AND operations to find products and it will do OR instead. Not as useful as it could be.

We've never had any major issues, and any problem we have had are usually taken care of fairly quick

Pros

The inventory tracking, ease of adding products, being able to track how fast things sell, which hours are busiest.

Cons

It's changed how the shelf labels appear when they are printed, now the only choices are to have the price large enough to read or the product name big enough to read. It used to be both.

Korona is a great system for a small business

The benefits are ease of use of system which makes it easy to train staff faster. It also helps when dealing with large crowds

Pros

The ease of use when using the system. The tabs help make the back office easier to navigate. It is ideal for the small business owner

Cons

Sometimes I wish the updates would come faster. They do a great job of updating to fix issues when they do arise

Korona helps to streamline and track my sales and purchasing activity with ease and efficiency

Pros

Consolidated, precise and easily accessible information. The evaluations give me a great overview while the specifics keep the details focused an accurate.

Cons

Does not adapt well to a Macintosh, some things seem deeply embedded and take a while to figure out where they are and how to use then.

Awesome customer service and support are always quick and responsive, love the system

Pros

Very easy to use keeps track of finances saves money don't need an accountant, Very helpful support keeps track of inventory.

Cons

The software is awesome no cons that i think are critical it would nice however to delete sales receipts if possible.

Good software, they are working on the software to improve it all of the time.

Pros

works pretty well for my needs in the retail environment. The POS and back if the house co operation are pretty handy to have. I can see what the status of the inventory is and order directly from the software and check in the inventory when it arrives to the retail store location.

Cons

Some things are not as easy to do as you would hope, and not always easy to change or track changes.

Flexible, Scalable, and Integrated POS

Pros

I love that this software is flexible enough to conform to any business workflow. Most of the popular cloud based point of sale solutions that I have tried are very rigid in their ability to adapt to your needs. It is cloud based so we have been able to integrate it with our Digital Signage solutions for automatic menu updates from Korona's inventory management tool.
All features that I have requested or changes I have requested have been integrated into their regular release cycle. This is great because I get to help dictate the features and functions I need. This is something I have never experienced from a cloud POS vendor.

Cons

So far, so good! The parent company is based in Germany but they have a great support team based here in the USA as well.

Smooth

Pros

User friendly . Their executive is awesome with helping in every way. They have grown a lot since we first signed up be we still get they great customer service.

Cons

There is very little to complain about. There are a lot of functions that are hard to understand but one they are explained they are very user friendly.

Fiendly and easy to use, love Korona!

Great software with a lot of features to help you grow your business.

Pros

Great inventory tracking, a lot of reports ready to use that give you most information you need to grow your business, easy time tracking for employees.

Cons

Original manual is not updated, but the customer service team help to get all information you need.
Discount option for one item is very limited.
The user profile for a discount, price change, inventory movement cannot be placed in range, is either can or cannot.

Good software and easy to larn

Pros

easy to learn and set up. The software lest you do reports at the end of the month or quarterly. They are easy to do just need a rep to walk you thru it.

Cons

some support reps need better customer services others are great....reports are easy to do and you can play around with the system,,,,you may need an accountant to help you read the reports

Best for Wineries

Korona is a one-stop-solution for wineries. It combines retail sales, table services and event ticketing in a single POS java application and synchronizes everything to a back-end database. This allows reliability at the POS and secure remote management of customer service, sales, inventory and accounting from any internet connection. You can add powerful CRM/loyalty services, wine clubs, shipping and ecommerce. Korona integrates all the functions and services wineries need and optimal experiences customers expect in the tasting room and online. Pros: Ease of use, access, free updates and data backup, integrated, flexible, fast, secure, affordable, able grow and scale, add new terminals, locations, CRM, loyalty, wine clubs, shipping, email marketing, inventory, accounting, labor, cashiers, Cons: Trusted resource recommended for training, setup, payment integrations, network security and reliable pos hardware.

Smooth, efficient addition to our stores. Wish we would’ve added Korona years ago!

Give them a call today and ask them all of your questions. They knows their stuff and will be 100 % transparent to you. This company isn’t just trying to add you to the list as another client. I totally trust in Korona 100 % at this point.

Pros

Awesome customer service, from the get go not only has their sales office been super helpful the customer support side is exceeding our expectations.

Cons

We have 6 years of merchandise to implement into Korona, therefore we haven’t implemented 100% yet. But when we do we will have ensured that we haven’t taken any shortcuts. Therefore Korona hasn’t had any Cons Yet, we are the Con for not have added it years ago.

Amazing customer service

Pros

Easy interface, nice added options, easy to learn , compatible with quickbooks, but still have to run

Cons

Only limited merchants are available, some reports are ok, not able to upload good with fintech data

Party Store/ Customer support

My husband and I always wanted to open up a small business, it had always been a dream of ours. Therefore we opened up a small party store in our hometown. We knew nothing about business let alone what a POS solution was. A family friend recommended Korona, we signed up for the free trial to give it a try. Both my husband and I are the least tech savvy individuals you will ever meet. But navigating through the terminal is incredibly easy, Jake walked us through how to use the terminal and software and made is so simple for these two old old folks. A lot of the times we don't know how check inventory on certain items. When this happened all we had do is call technical support and they were always there. They are very helpful and quick to respond either by email or phone. They should be sick of my husband and me by now, but they are always so kind and responsive

tricky and stressful but ultimately worth it

Pros

I love the hardware. I love the degree of control. I like how simple inventory counts are and I hopeful that it will have profound impact on ordering

Cons

The functionality is not yet ready for washington cannabis. The programming that deals directly with regulation is sort of ad hoc and hasn't worked fully since we bought it. I think it will improve but its difficult to cope with presently

I really am very happy

Pros

I really am very happy to have worked with KORONA since I did not really expect them to have such high performance quality and provide services that make us feel satisfied that we have chosen them. I really do not have any complaints, just praise and for this reason I highly recommend it.

Cons

I have no complaints about the site, everything has seemed excellent to me so far, I will continue to use the service for a long time.

Winery/ Loyalty Rewards

I recently opened a winery in northern California, I was excited to get operations underway. I had everything ready and set to go besides a point of sale solution. I went online and found a page that said it specialized in wineries, so I downloaded the free trial they offered. After I downloaded they gave me a call a few days later to show me all the features it had and why it was perfect for my winery. The loyalty program works wonders for me, I have regulars who come in and use the points they have accumulated to buy bottles of wine. Loyalty members also receive an additional 15% off when buying 3 or more bottles. I have always believed in rewarding loyal customers and with Korona I am able to do that and able to keep track of all my members in one easy place

Robust backend

Pros

Korona has very logical features and more than you can think of implementing. The POS was well thought out with speed in mind. Support staff is very helpful for any assistance or issues you have.

Cons

It’s a port/translation from pre existing software, so there may be some quirks to iron out. Additional features/software fixes may not be easily requested.

The ability to customize the platform is crucial for our business

Pros

I like the customization, breadth of features, and inventory process. The functionality of the inventory process is user friendly and takes a lot of the work out of my hands and automates most of the process.

Cons

There was a significant learning curve initially. As we further customize and adapt the system to our business the easier it is becoming to use.