Maitre'D POS Software
Founded in 1999, Posera Software Inc. offers a robust and customizable restaurant and foodservice POS system in Maitre’D POS. The solution is fit for businesses within the hospitality industry seeking a point of sale (POS) system with built-in inventory, order and payment management tool. The solution is suitable for all kinds of foodservice operations, from fine dining restaurants to quick service cafes.
The system is hardware agnostic and can work on almost any platform, making it suitable for businesses looking to work on either a tablet or a traditional desktop. Also, the mobile app provides a dashboard full of critical business information; and can be further customized to provide notifications in real-time to business owners.
The inventory management module helps retailers keep the track of their stock items, and barcode integration helps to ensure that all items are accurately counted. For large, international companies, Maitre’D POS can support multiple languages, and provide reporting and drill-down capabilities.
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iPhone/iPad -
POS interface -
Customization -
POS control -
Schedule -
Menu
Supported Operating System(s):
Mac OS, Windows 8
32 Reviews of Maitre'D POS
Derek from 192 Brewing Company
Specialty: Restaurant
Employees number: 11-50 employees
December 2018
December 2018
No customer technical support, wait for ever for a call back
They also changed their credit card processing policies. Last June (2018) they suddenly made a change to their credit card processing software to make it so it no longer held the card information for use when the guest left. If you swipe a card to start a tab, that information is useless to close the tab with, and the system can't access it. You need to rely on the customer to remember to come back and swipe the card again at the end of their visit. They claimed this was for PCI compliance. When I asked how we should hold tabs open for customers, they instructed us to hold customer credit cards behind the bar to secure their tab. That is the opposite of PCI compliance, and actually breaks many privacy laws. What are you thinking Posera? Down the tubes.
Pros
We used to like the optional features and interface possibilities, until we found out that most of them don't work as promised.
Cons
The live customer support has gone extinct. When you call for the "24 hour technical support" you are usually just getting on a wait list for a call back, or leaving a recorded message for an eventual call back. Waiting right now for a call back, over an hour waiting, with a total system failure. Second time like this in the last 3 weeks. Ridiculous.
Hannah from Flaming's
Specialty: Bar / nightclub
Employees number: 11-50 employees
September 2018
September 2018
Not worth it
Pros
Easy to use with minimal issues on the floor front. Easy to train others to use. Very server friendly.
Cons
Way too expensive for what you're getting. Long wait times for customer service and credit card processing.
Krissy from Lexington
Specialty: Restaurant
Employees number: 2-10 employees
October 2017
October 2017
Horrible
They make it so your stuck with a high profile car credit card oteoccesdibg company. System is not user friendly. Cost s fortune to get anything fixed in it and you will have a lot of problems with it
Cons
Can’t switch credit card companies without paying a fortune. You’d trapped into a high price processing company or pay a fortune to be accessible to another company.
Scott from Creek House Diner
Specialty: Restaurant
Employees number: 11-50 employees
June 2017
June 2017
SYSTEM IS VERY OUTDATED AND THE OLDER IT GETS IT SEEMS TO BE A MAGNET FOR GLITCHES
I am curious what the user life of this product is. Our's is 11 yrs old and runs windows xp in the dining room "touchscreen & credit cards" , and my back office is running windows 7.1. The system is slowing down, running sluggish and recently we had a serious networking problem that ruined our Friday Night all you can eat Fish & Chips. 2 managers were on the phone w tech support for hours. The first call was made on Thursday evening and they responded Friday around 415pm. The call was made far enough in advance. Another time the power went off and when restored I couldn't reload the system because it "locked" and made me get a new product code to proceed. Again it was at 6pm and we had a full house. I had to purchase this code i know i didn't need over the phone with my credit card just to get my POS up and running. I had several outstanding tables that needed to be finalized and cashed out. I will say when i needed to get that unlock code there were no hold ups or waiting like when I needed tech support. They answered right off in person and were very eager to take my payment. The initial start up cost was ten thousand dollars cash up front. I consider that a big investment. I'm still paying and paying for insurance on hardware and software upgrades. My fear is it's going to get too old and out of date and I will be forced to purchase an entire new system. If I get both front and back pc's running windows 10 at the same time I will be very surprised. 10 is supposed to be the next operating system that's going to give us almost 20 yrs like XP and XP Pro did. we will see.
Pros
It's a user friendly and training waitstaff is very easy. Big bold buttons and colors on the screen
Cons
When I call TECH support I need support NOW not tomorrow. When POS is down my business doesn't Run!
Sabrina from InstaFame Marketing
Specialty: Health & personal care
Employees number: 11-50 employees
January 2017
January 2017
This is amazing!
This system makes it simple to take care of customers in a timely fashion. The POS terminal is easy to set up and use which made the transition much smoother from the system we were using.
Connie from BT Kitchens
Specialty: Restaurant
Employees number: 11-50 employees
December 2016
December 2016
Modifications
I've been working in kitchens for more then 10 years and Maitre'd is definitely one of the best systems for efficiency and high turn-over services.
Pros
Easy to modify orders quickly, everything is available to see anytime (guest numbers, bill prices, daily sales etc.)
Cons
A bit difficult to do preliminary training, easy to "get lost" in it if you're not used to it.
Alisha from Dayhome
Specialty: Apparel & fashion
Employees number: 2-10 employees
November 2016
November 2016
POS
Overall this wasn't my favourite POS system, although it did have all the functions I needed I thought there was just better products on the market compared to this one.
Matthew from Salvation Army Kroc Center Hawaii
Specialty: Rentals
Employees number: 201-500 employees
October 2016
October 2016
So simple!
The simplicity of implementation is what sold us. Yes, it's easy to use for the line staff, but the initial setup was so great. Great customer support when we've had questions.
Kelly from WOW Logistics
Specialty: Other specialty retailer
Employees number: 51-200 employees
October 2016
October 2016
Maitre'D POS
I would say that Maitre'D POS is a very user friendly software. I would say that I am good at computers and learning new software, but this was extremely easy to pick up on. I was able to enter customers orders quickly.
Pros
User friendly, quick to learn
Cons
They may have it, but I did not see any reporting functions. I think adding KPI reporting would be very useful
Jacqueline from Kelly Mini
Specialty: Rentals
Employees number: 1 employee
October 2016
October 2016
Great product
Easy to use, quick set up, great customer service,
Pros
Easy
Cons
None
Advice to Others
Great product must try
Josh from Sprint
Specialty: Electronics & appliances
Employees number: 10,000+ employees
October 2016
October 2016
Review
Excellent product, worked exactly as described and exceeded expectations.
Ken from Pepes Mexican testauratnt
Specialty: Restaurant
June 2016
June 2016
Independent review by a POS consultant
Likes Best
It is a very eliable solution using premises server. Runs on MS Windows instead of requiring IOS.
Hardware isn't as expensive and less costly monthly vs high licensing or hosting fees
Likes Least
Ours is not wireless tablets. Would like wireless tablets and card swipe at the table.
Recommendations
Get extensive training for both front end and back end solution features
Logan from Pinnacle Hospitality
Specialty: Restaurant
April 2016
April 2016
Existing POS upon implication of employment at establishment.
Likes Best
It may have worked great in the day (1990's) but is out dated.
Likes Least
Our hardware and software is out dated, and needs to be revamped.
Recommendations
Incorporate a POS system that utilizes an app based POS software, so it can be updated as need be.
Helen from Meadow Lake Bar and Grille
Specialty: Restaurant
April 2016
April 2016
Not for me
Likes Best
I cant think of anything I like about Maitre D' that you can not get from any POS.
Likes Least
Back office program is not user friendly, hard to make changes without calling maitre D'. I also have a hard time getting a response from tech support.
Recommendations
Keep looking, if you decide to go with Maitre D' get as much training as possible.
Tricia from McQuillan Bros Plumbing Heating and AC
Specialty: Other specialty retailer
March 2016
March 2016
It is pretty good
Likes Best
I like that its easy to learn and there arent a lot of glitches
Likes Least
The thing i like the least is probably the name.....
Recommendations
Take your time and go through everything it has to offer.
Nina from Washington Restaurant Association
Specialty: Restaurant
January 2015
January 2015
Maitre'D Review
Likes Best
Maitre'D can do a lot to help a restaurant be successful: inventory, time and attendance, accounting, scheduling, and real time reporting.
Likes Least
They are a great company and have been around to help and support for many years.
Recommendations
What always matters most with any POS purchase is knowing what kind of service you will receive after the initial installation.
Kenzo from 411.ca
June 2018
June 2018
fast and reliable, easy to use
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
this software is simple to use for everyone. Everything is well explain no matter the levels of knowledge.
Cons
I really dont know what to say about negative from this software. I really loved this software. Thank you MAitre D
Keith from Lillico Learning Solutions
May 2018
May 2018
Great if you need something out of the box
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
This software is great for companies that need something simple to work with and are not looking for propitiatory POS systems.
Cons
At times when using the software at the POS it seems like you have to take more steps then you should to complete certain functions.
April 2018
April 2018
MaitreD is great POS for hotels
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Great POS system for restaurants in a hotel if you have a PMS system that is compatible with it so that Room Charges can be synced.
Pros
This POS is great for our restaurants. It provides good reporting for revenue centers and also a good labor tracking report. The UI is very simple and easy to use
Cons
It uses very old SQL libraries, so not the best way to store data. The system does not easily integrate with different systems, so you are limited due to compatibility.
Jase from SAC
March 2018
March 2018
Happy
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Easy to set up, Great corporate head office module. Can add new items in multiple locations within minutes.
Cons
Has its fair share of bugs, but which software doesn't. Need to communicate without th support to fix the issues which takes time.
Krista from Smashburger (previously worked in dine-in restaurants)
Employees number: 10,000+ employees
April 2017
April 2017
Not the best for the price, also not the worst
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
The interface looks nicer than some other products on the market, but can be slow at times. Although it does look nicer than others, I wouldn't say it is the nicest. It is very user friendly, which I like. I would recommend this if you are okay with the slower system. I hope newer versions will fix this issue. It is also somewhat pricey for my liking.
Pros
The interface is nice looking
Very user-friendly
Cons
Nice, but not nicest looking interface
Pricey compared to competitors
jonathan from St-Hubert
February 2017
February 2017
Convenient software
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
This software is pretty convenient. Employees can learn how to use it very fast and the functionality are all included. Would recommend !
Beej from Boston East India Hotels LLC
September 2015
September 2015
It's time to say goodbye
Ease-of-use
Usability
Product Quality
Quality
Support
We purchased a hotel that used MaitreD and continued to use it until early 2014, when we decided we would switch to Aloha by NCR. We had seen issues with MaitreD but the company convinced us that those issues would be solved by upgrading to their newest release. Alas, for a variety of reasons, we did not switch, but rather, upgraded our MaitreD system to the latest version and purchased new hardware to support it. Installation was done by Fleischer Sales in Vermont, and we thought we'd be better off than before. Wrong. Service and reliability have been awful, with frequent crashes, the need to pay for every single issue from day one, and an inflexible setup that is killing our restaurant. It is so bad that we will dump the system well before the three year lease is up. This POS isn't Point of Sale, it's a Piece of... Good riddance.
dave from Cash Control Business Systems
November 2011
November 2011
maitre'd pos evaluation
Ease-of-use
Usability
Product Quality
Quality
Support
easy to ease, easy to program, extremely stable software
Pros
great feature set, real time access from any touch screen
Cons
some limits on sports bar type promotioms
Doug from Performance POS
November 2011
November 2011
Vice President
Ease-of-use
Usability
Product Quality
Quality
Support
Outstanding new version, easy to upgrade and it's what our chain accounts want and need.
Pros
The new SQL version of Maitre'D proves that POSERA is committed to ongoing upgrades and they have committed the company to invest in the system , rather than sit back as others do use 20 year old datastructures.
Cons
All new versions have issues but the issues we had we all resolved.
Hugues from Pos Terminal2000
November 2011
November 2011
Great Product!!!
Ease-of-use
Usability
Product Quality
Quality
Support
It's a Great product and all our customers love it
Pros
Easy to install and to train end users. Can easily be adapted to the different needs of different customers.
Cons
Could be improuved for the Bar management and Bar control
Nina from Posera usa
November 2011
November 2011
Maitre'D POS
Ease-of-use
Usability
Product Quality
Quality
Support
Great system
Pros
Great system easy to use. Less key strokes for speed of service.
Cons
able to intergrate with any processor.
Manoj from Headstart
August 2011
August 2011
MAIITRED POS
Ease-of-use
Usability
Product Quality
Quality
Support
Good software compared to other similar softwares available in market for POS.
Pros
Easy to configure.
Modular design
Cost effective
Compatible with most of standard POS hardwares
Good reports
Cons
Not a centralized software.
Build on older version of database.
Screen navigation disign is poor
Inventory management screen designs are poor
Masters import from excel not available
marvin from east coast pos
August 2011
August 2011
Maitred review
Ease-of-use
Usability
Product Quality
Quality
Support
I would recomend this software to anyone who owns a restaurant.
Pros
Very user friendly, staff find easy to use, Very easy to program
Cons
Not enough new features with mobile app reporting,
Jared from Retail Data Systems
August 2011
August 2011
RDS of Florida
Ease-of-use
Usability
Product Quality
Quality
Support
Great product with outstanding support for resellers
Pros
Strong back office
Great second level support to re-sellers
Cons
Hard to compete due to a high price tag for the software though I understand why there is a high price tag
Front of the house functionality not as easy or feature rich as some other competitors in the market
James from Front Of House POS
July 2011
July 2011
Maitre'D POS Systems
Ease-of-use
Usability
Product Quality
Quality
Support
Good solid product no matter what the size and type of store.
Pros
Solid and reliable. Lots of features. Many screen customization options for the user screens.
Cons
Can not email end of day reports automatically.
Response: Posera, Posera Software Inc.
Date: July 2011
July 2011
Thank you for your response. End of day reports can be emailed automatically using outlook express
Steven from Pos Terminal 2000
July 2011
July 2011
User friendly and easy to use
Ease-of-use
Usability
Product Quality
Quality
Support
A great buy for any restaurantor that is looking to
get the most profits out of his business and increase
customer satisfaction with faster and more efficient service
Pros
Great user interface easy to use.
Easy to install, great customer service .
Very stable and robust software
Very flexible can be adapted to any type of rerstaurant.
Great reporting.
PCI compliant software.
Cons
Nothing bad to say about it, Seriously!!
Response: Posera, Posera Software Inc.
Date: July 2011
July 2011
Thank you for the great review!
