MultiFlex RMS Fashion and Apparel Software

3.96 / 5 (67)

Our advisors have recommended this product 2 times in the last 30 days

About MultiFlex RMS Fashion


MultiFlex RMS Fashion & Apparel Software is both a front-end retail POS Software and a back-end financial and inventory management system that integrates and manages both physical and eCommerce operations and can be used to handle both single store and multi-store operations. The system maintains, updates, backs up and synchronizes critical information across multiple stores.

MultiFlex RMS has a robust set of features that gives users the ability to perform physical inventory counts at year-end or for every periodic cycle set by the user. The flexible reporting feature allows users to analyze sales and performance of inventory by department, category and item.

Apparel can be organized and reported by style, color or size. The solution also offers integration with leading e-commerce websites to gain more attraction and boost sales. MultiFlex RMS is multi-store ready and supports built-in inventory transfer, item categorization and automated stock ordering upon replenishment.



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Supported Operating System(s):

Web browser (OS agnostic)

67 Reviews of MultiFlex RMS Fashion

Average User Ratings

Overall

3.96 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(21)

4 stars

(27)

3 stars

(14)

2 stars

(3)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 67 reviews

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October 2018

Mario from PinkLady Beauty Stores

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Managing my stores with the right Retail Management System (RMS)

" When I open my first store for Cosmetics and Beauty tools I had no idea of the retail business. Coming from the financial world, I felt overwhelmed with so many little products that I needed to handle, so many varieties and colors, that I thought "I will never get control over what I am doing here". I tried many softwares, with a huge amount of time invested but couldn't get control of cash flow, tender types and most important of all,…over the stock. When I contacted MHSystems, they listen to me and asked critical questions of my business….exactly the ones I needed to be in control of,…and they were not only ables to understand my business but also suggest me the right retail software to handle my specific type of business…Until then I didn't know that there were specific softwares depending on the type of retail you are in. Furthermore, they gave me several papers and documents to read and study which illustrated me on how to use the right software they were offering me and how to make adequate control of the key variables of my business . It was not until I started following the "good practices" and follow the "know how" that MHSystems has on the retail industry by using their software when I begun to take control of my business. Coming from the financial world I know that stock and money are the most important things to take care of and the RMS has all the necessary controls and management tools to ensure these aspects are being permanently monitored and controlled. Furthermore, RMS has helped me to grow my company in several store every year because it just has what it takes to help you manage small to middle size companies on the tips of your finger. Of course you must be constantly studying and learning all the features this software has in order to produce more with less effort and time, but once you learn the logics on which the software is based then is like you are given 25 years experience from MHSystems right into your brain.,..you can't fail in your business if you work with these tools by your side."

Pros

1.- Scalable solution when your business begin to grow. I begin with one (1) single store, I have 10 Stores now and growing…Even a Franchise version allows to expand even more your business if you want.
2.- Total POS control, flexible promotions set up.
3.- Easy functionalities for Staff, complete set of features and reporting for Managers and owners.
4.- Accurate stock management. Bin location, Expiration dates, samples, damages, Serial Nos., etc.
5.- Powerful and accurate solution (specially for those with financial and business background).

Cons

Basic features are easy. BUT Not that that easy to learn all the middle to high features,… if you are planning to get the most of it you will need to invest time in order to learn and understand.

January 2019

Angela from Kick It Boutique

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Functionality

5 of 5

January 2019

Stable, Functional, Outstanding POS System

Our Seattle-based small business purchased the Retail Management Software (RMS) for Fashion from Microhouse Systems in 2010, about 8 years ago and we have been using it successfully ever since. This is a very straightforward, Windows based system that meets all our needs ranging from a 100% accurate & easy POS to ring up sales and Customer Relationship Management...to...an outstanding Inventory management system to order, receive, price and tag our goods for sale (apparel, accessories, shoes, gifts, consignment jewelry) and more. There is a somewhat steep learning curve at first, as it has so many functions. I have found the POS easy to train new sales associates, and likewise my store managers can delve in deeper into the software to utilize more functions with ease (does take some practice and learning though) Each year, the Microhouse team performs automatic upgrades and adds more and more useful (sometimes eye opening) reports to help me better understand my business. The phone-based customer service from Microhouse is outstanding, though our staff does have to pay attention to the time difference as we are in the US and they are in Canada. One major feature of this POS is its stability. Our RMS-POS system has never malfunctioned, there's been ZERO downtime, and it has never been hacked or infected by a virus. (Note: we run this system on two older model Windows' PC's along with Kaspersky Total Security, connected to the Internet) .

Pros

The way in which the Customers, Inventory and Sales are all interlinked, and the personalized customer service and support you will receive.

Cons

The basic function of ringing up customers is easy and straight forward, but I can be difficult to train new employees on all the intricacies beneath the basics.

June 2018

Chris from Canadian Crafts

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

3 of 5

June 2018

SoSO.... you get what you pay for....

Pros

Somewhat easy for daily use for the staff, for management, much MORE work :( Reports are many, but also means confusing at times

Cons

Customer support is confusing to get a hold of, I also have a 3 hour time difference, so my answers are usually 2-3 days later. Floor restocking report has a 1 minute "bug" where there's a blindspot and may affect you. They don't sound interested / willing to integrate their system w/ other credit card machine companies (they support only 2 services!) For some odd reason, I keep finding bugs in their system, and their latest update makes NO SENSE, why do I need to hit ANOTHER button to get the mix+match to kick in, before the update - it was automatic - do you see your grocery store checkout have a mix and match button? IT's AUTOMATIC! Every single one of my concerns that I've had in the past 2 years have gone unanswered and ignored - running a retail store is hard enough, and trying to get the backend support from these guy - it's like pulling teeth at times. I've been with them over 2 years - I've 2 different Tech support individuals (assigned) now, they got some turnover going on over there!

June 2018

Lyndsay from Chuchi Cheeks Lingerie Boutique

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Good system with lots of tools and functions.

Pros

RMS is great for customer relationships. I can easily see my list of clients, their purchase history, sizing, contact info, and any notes I make on their file. The functionality is good, with lots or reporting tools to better manage my business. Previously we operated with a cash register which didn't record anything, and kept tags as our tracking. With RMS, we can easily pull up sales figures from any given period, our top selling and slow moving styles, floor restocking, and much more. And counting inventory has gone from a two day ordeal to just a couple of hours. This system has definitely improved my business. Multiflex was also the only company I was working with who offered a payment plan, which made a huge impact as a small business.

Cons

The only down sides I have experienced in the last two years of using RMS is if there is a system update to my computer, sometimes it will interfere with the RMS system and I need to contact customer service to get the system operating again. But I would imagine this is an issue any software would have.

January 2019

Hal from OceanSide Clothing Company

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

2 of 5

January 2019

Too big for a small business.

To be honest, if I was starting again with a p.o.s. inventory data program it would not be RMS. I shoud have looked for a smaller system. I remember a system called "Shop Keeper" that similar size business to mine worked well with. I have thought many times that the manual, paper and pencil system we used prior to RMS would be less stressful.

Pros

Gave us an extensive inventory data base. The till module works well for staff checking out customers. A few reports give very valuable information. For a large enterprise with the staff that understand information technology it looks like a powerful system.

Cons

Way too complex for a small business. Some reports do not match other reports that should agree. Too many reports, most of which we have no use for. At first customer service seemed a bit impatient with us. on one occasion my staff member needed help when I was away, the person she talked to was very impatient with her. She no longer felt confident to call for help if needed. That has improved.

January 2018

Jorge from AWD CORP

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Super software for my stores and warehouse

My business is in Puerto Rico. My data is in their servers in Canada. Lucky me because when the Hurricane hit PR on Sept 19 2017, 4 days later we were back running our business with no power, no internet and the POS system was flawless. This is the first time I rented a POS Solution and I am glad I chose Micro House.

Pros

POS is excellent even when my internet is down. I make Transfers to my stores from my warehouse and is very simple to use. Its just a matter of setting up all the all the upc codes. The PO are easy to do in quick order module. It will create a PO to your supplier and email directly to your supplier. All reports are perfect. The Customer service is perfect ***** stars. They will never let you fail using the system.

Cons

I rented the system in Feb 2017. It is a powerful system and I read the guides but even when I applied what I read, I called customer service and learned some more with the training they offer so it was a back and forth communication but they are very helpful. But it has its challenges that I overcame about 3 to 4 months with the system. There are no other bad issues to report.

January 2019

David from The Coachman Menswear

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2019

POS is Easy

Overall I find it great software for my business and full fills my needs adequately.

Pros

This software makes the POS and Customer experience easy and effortless, the ease of customer detail gathering for both loyalty and future marketing is a breeze.
Go to the back office and data entry is also uncomplicated and time efficient. Standard reports are great for my use but I am sure that there are more I could create in the customise report function

Cons

There area few additional reports that could be standard in the back office function and in the last update that we have the account payment function is complex which it does not need to be and wasn't previously.

September 2015

Erin from BSC Ltd.


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2015

Knowledge is Power

Pros

In todays retail market place there is no way to compete unless you have knowledge to adapt to the changes that are happening more rapidly than ever. MultiFlex RMS gives you the data from all aspects of your business. Inventory and Staff. Buying Plans and Sell through movment reports are fantastic. Multi store ordering is a breeze. The software is flexible enough o adapt to your own business model but gives you almost unlimited reporting tools to make key timely decisions. As with any software this powerful there is a learning curve and the support team at MultiFlex RMS is always there to assist. There is a personal touch to the support that I have never experienced elsewhere. All said this is software is fantastic and I cannot imagine running a business without it.

Cons

Learning Curve with any detailed software is a mildly steep. All intricate software that does a lot takes a time investment to understand.

June 2018

Ben from Belmondo For Men

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

June 2018

Good for general reports

Pros

Very cost effective and a great generic system that keeps track of inventory and daily sales reports at a great level
Keeps track of customer history as well as information
Takes care of commission reports nicely
As long as you do not want tobe to detailed this system is for you .

Cons

Reports are not that detailed and not easy to navigate for me
Cannot split sales between salespeople
Don t like the fact that I have to know my supplier code as opposed to just list supplier name ...we have lots of suppliers
I find that when I use inventory on hand cost ..the number differs between reports very frustrating

January 2019

Beth from Circe

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2019

Detailed Reporting

We have been with Multiflex for 15 years. When it came time to update it was only logical to stay with the same company versus invest in a whole new program and go through the changes. I feel like the value is there but there may be other programs with better customer support.

Pros

The software is as detailed as you need it to be. Options for inventory, receiving, and sales reports are ample. Easy to use and easy to train.

Cons

Lots of little glitches in the program that take forever to get updated. More often than not the issues do not happen when I am of course on the phone with a customer service agent prolonging the issue getting resolved.

May 2017

Lindsey from A Yarn Crossing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

2 of 5

May 2017

Lied to by sales people about functionalities, treated horribly by support staff when issues arose.

It does provide the basic inventory management functions we expected.

Pros

It wasn't super expensive and performs its basic functions effectively once the extremely tedious setup process is complete.

Cons

It doesn't integrate with QuickBooks online, it doesn't integrate with e-Commerce, it doesn't adapt easily to my purposes... all of these things I was told in the sales process that it would do. Training is essentially non-existent and there is no documentation to refer to later. All we had was a one hour session where our trainer took control of our system remotely and used his function keys to speed through setup steps (we couldn't even tell what he was doing because he didn't articulate it and didn't use the mouse) and wouldn't allow us to ask questions. They charge a bunch of money each year to install any updates and continue to give you access to their support, but none of that was explained or described by our sales person and was not in our contract. When I found a glitch in the system that was causing us peoblems at POS, the support manager was extremely rude and condescending to me, going so far as to ask how old I was because he felt I might lack the "experience" (his words) required to be able to find and resolve such an issue. I only wish we had the money to buy a real POS system with real support staff. The last time I tried to post a negative review I was bullied into having it removed by RMS management - that won't happen again.

January 2019

Greg from Nutrition House

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Good Product/Good Customer Service

Getting through transactions quickly, is very important.

Pros

This system has lots of features
Quantity on hand lists
In software ordering system
tagging price changes when receiving inventory
variety of ways to search for customers and tracking their purchase
very clean looking POS system. Easy to cash out customers.

Cons

Our one suggestion would be: When you have a customer return, to be able to return the product to store inventory or return to the company of origin for a credit.

January 2019

PAULINA from FREDA'S

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

4 of 5

January 2019

MULTIFLEX

Was good in the beginning.. but with no customer support it has changed. The main supports have left and the lady that handles accouting does it. Hard to understand. Not helpful finding solutions to problems.

Pros

Easy to use.
Easy to train others on system

Cons

-customer support weak
-glitches with email marketing - does not work
-reports not always working properly
-inactive client- will print 2 receipts and omit the one receipt in the totals
-very glitchy
-slow system when running reports and doing multiple things

June 2018

Leslie from Leslie Finery

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

Have used for years and find it excellent. Easy to use. Wish there was a training mode.

Allows for customer history. Easy to check inventory. Easy to order inventory. Reports help with selection of products based on sales.

Pros

Ease of use, functions, customer history, ability to customize. It could be modified for many types of business".

Cons

No training mode. When selecting the customer from the system using phone number, name or other, if you check the customers history, before hitting select customer, when you try to then select customer you have to start the selection again.

January 2019

Joseph from Adams Clothing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Very Good Value

My overall experience was very good. Customer service is easy to reach. Program is stable and fee's are reasonable . I would however like a better open to buy and inventory management module for clothing stores.

Pros

Its is very flexible and able to customize for the money. It has an easy export feature that allows you to work with the data.

Cons

Not great for apparel retail stores. The size grids do not show well on reports. difficult to purge older history which creates reporting problems.

June 2018

Janice from Healthy Living Plus

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

June 2018

generally overall good experience

control over my inventory, easy to use , easy to train employees on cash, easy to use loyalty points program to set up and to use.

Pros

easy to use, inventory system good, there are many different reports to choose from to get you exactly the information you need.

Cons

when microsoft does automatic updates it affects the system and then you have to call it to fix it, which is generally easy but sometimes my employees have to do it and it's a pain.

June 2018

Michelle from BeauChapeau Hat Shop

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

June 2018

At times frustrating

Pros

Customer support is very good. It is very easy to get a hold of someone and our issues are typically resolved at the time of call or at least the same day.

Cons

Changes due to updates are not always communicated in detail. Have been waiting for syncing Online and In-store customer/ sales feature for a long time. This feature would be extremely helpful and make us a lot more efficient.

January 2019

Rav from Nutrition House Langley

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Easy to use

Running reports, tracking customer retention.

Pros

I like that it is simple to learn and teach. I also find the ability to pull all types of sales reports to be very helpful in keeping inventory up to date.

Cons

I find it slow when trying to retrieve customer purchase history, on the other hand it could just be my computer but I don't think so as everything else works fine.

September 2018

Bartolomeo (Bert) from 4KIDSUNITED

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Ease of MultiflexRms

Overall it has been Great and so easy to teach anyone how to use it.

Pros

Feom Day One Multiflex was so easy to use. Minimal training needed and you will be using it like a seasoned professional. No task is daunting.

Cons

The functionality with payment pricessors seems so easy but when a return error happens it is the only feature that can cause a small problem to rectify.

February 2019

Tad from Fisherman's Ideal Supply House

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

February 2019

Best bang for the buck!

Pros

Very comprehensive. This POS has allowed us to do everything from daily sales, inventory, as well as, invoicing and accounts receivable.

Cons

The scope of offerings provides a large platform for customer service representatives to have all knowledge necessary to help with issues however the designer can and will help you when needed.