NCR Silver Software


 

NCR Silver has been designed to meet the needs of small, independent retailers seeking a mobile point of sale (POS) solution.NCR Silver allows retailers to track customers and sell their products not only from standard POS touchscreen terminals but from iPad, iPhone and iPod Touch. This can be managed anywhere, at any time through their Online Back Office reports and dashboards.

The marketing and social media tools allow users to stay connected with your customers. They allow users to create custom messages about deals, specials and other important announcements.

The mobility of the solution allows these users to collect payment on their mobile device, at the table or in the home of the customer. The system combines the ability to track sales and profitability with marketing efforts and social media tools.

 

NCR Silver - Modify items
 
  • NCR Silver - Modify items
    Modify items
  • NCR Silver - Support multiple payment types
    Support multiple payment types
  • NCR Silver - Generate bill
    Generate bill
  • NCR Silver - Split amount
    Split amount
  • NCR Silver - Apply promo codes
    Apply promo codes
Supported Operating System(s):
Web browser (OS agnostic)

68 Reviews of NCR Silver

 

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Software Advice Reviews (12)
More Reviews (56)

Showing 1-12 of 12

Alfred from Restaurants
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Over Promise and under deliver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Concierge service is highly touted but the Implementation process is poorly planned and communicated to the merchant. So it is a high risk process that demand a lot from the merchant to implement successfully. Having an experienced re-seller to support the delivery, set up and go live is critical.
Even after raising the

Pros

Good Basic dashboards and reports
Remote Access to data and menus is a great feature
Ability to download POS transactions to Excel is great for analysis (some fields missing from downloads)

Cons

Non- EMV compliant CC processing
Does not Calculate Overtime
non existent transaction audit tools to trace when items were rung up or voided to help prevent fraudulent voids.
Does not have any inventory control capability to track usage and on hand
Limited Reporting capability, no add-hock reporting An Excel savvy person can make good use of downloads and Power Pivot to do own analysis and reports
Re sellers over sell POS system with out the proper disclosure of Functionality, Pricing, Required specifications or implementation and after sales support.

Review Source
 
 

mike from Goldie's Donuts & Bakery
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

HORRIBLE CUSTOMER SERVICE

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Horrible company stay far far away

Pros

The sales staff is very well trained at making their system & staff seem competent. While the reality is you are basically on your own with a mob of indifferent outsourced support reps who could care less about their jobs.

Cons

Reports are broken, support is unavailable 99% of the time, estimated call back times for messages from our experience were 3-7 days for a standard issue, their staff asks you for extensive notes when creating issue tickets yet somehow other support members will call back with no idea what the problem is beyond the basic description. No chain of command so when a lazy support rep hangs up on you after being on hold for 30 min you cant even submit a complaint.

Review Source
 
 

Janel from The Hardware Store
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Customer Service takes hours to respond

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The system is not what I understood it to be when the salesperson came and brought the demo. For one, she told me repeatedly that the demo didn't have the feature, but my system would be able to perform the functions I needed. It does not. The scanner has no screen and can only receive or count inventory while you have the iPad (your register) with you. Which means my pallets of orders have to wait for after hours to be received. That is, when the system will allow me to receive at all. The newest problem is that scanning an item crashes the app. I have been waiting for 3 hours now to have someone call me back because customer service only knows how to tell you to restart your iPad. If that doesn't work, you're out of luck. My last issue, 2 days ago, took over 24 hours to get a simple answer. My bank recommended this system for my retail business. I regret every moment since I agreed to try it.

Pros

It is easy to use...when it is working. The price point was appealing, but you get what you pay for.

Cons

Customer service does not know how to help and escalating to a supervisor takes hours and even days.

Review Source
 
 

Tammy from restaurant
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Not too helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I don’t like that they say 24 hour customer service and live chat. I cannot tell you how many times they don’t answer the text help line they brag about, NOR do they offer 24 hour Live Chat. Further, the system doesn’t even do things like calculate over time. And everytime I call for help I don’t always get anyone who knows how to actually help. I will say also if you aren’t too experienced with computers they talk down to you and get over the phone visibly irritated with you. I would not recommend this system just yet for what they charge per month

Pros

Not big upfront costs like if you have a hard wired system.

Cons

There's a lot you cannot do VS a hard wired system and the customer service is lacking along with their tech knowledge on how to help you

Review Source
 
 

Tony from Restaurant
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Worst Customer Service Ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Worst customer service I have ever had. Completely ignore me and don't solve the problem. I had to follow up with emails asking them where we were at with fixing the issue and no response. No initiative to fix the problem. No apology for setting up the loyalty program wrong and creating a mess. You will spend hours setting up and fixing all the mistakes these ppl make.

Pros

I like the Idea and the cost of the loyalty program, but other than that the service and supports is a joke

Cons

The customer service is a joke at best. Do not use NCR. I will be looking elsewhere in the future. Save yourself some time.

Review Source
 
 

Keita from muginohointl
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Lots of glitches, not trained customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are way too many glitches that make us waste so much time every time.
A lot of times the ticket numbers go missing. Not even shown in the back office.
Contacting the customer support, they don't have an attitude, neither do they have a clue or solution to the problem.
They say no one else is having THAT problem, but I doubt it.

Pros

Easy to use.
Can get a good datum in the back office.

Cons

Poor customer support. Poor engineering.

Advice to Others

Use it if you have a lot of time to waste on contacting them to resolve issues.

 
 

Jared from Brandi Michelle's Bridal Boutique
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

More options would be nice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love everything about NCR Silver except more features such as layaway or special orders would be nice. In today's economy customers don't always have the immediate funds to purchase higher end items and without a layaway feature it's very hard to meet their needs.

Pros

I love the ease of stocking in new merchandise. It is the easiest system I have ever used when it comes to that.

Cons

The lack of layaway or house account options.

Advice to Others

For a new business, if you are selling products directly off your shelf, you won't find a better system. It makes keeping up with inventory a breeze. The assistance it offers for scheduling and payroll is wonderful.

 
 

Herb from H.R. Lash
Specialty: Apparel & fashion

August 2016

August 2016

NCR Silver - Don't buy into the year contract to save money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

POS system seemed easy to use and get the hang of. Adding inventory was simple and creating the main POS screen was a quick process.

Likes Least

Lied about e-commerce capability, no account services or layaway. When asked to for reduced payout of contract they will not budge and are just looking to get people in a contract and get paid. Even after buying additional items as an additional wasted expense that cannot be returned.

Recommendations

Make sure you not only ask to make sure the system is capable of what you want. Go through everything in trials before buying into the cheaper year term contract. My suggestion is pay the little extra to be able to cancel at any time because most likely you will.

 
 

Brandon from Smart Spark
Specialty: Electronics & appliances

May 2016

May 2016

Easy to use POS with a wonderful back office

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

ease of use and back office functionality.

Likes Least

not capable of running two devices on the same shift.

Recommendations

being able to use two devices on independent drawers on the same shift.

 
 

Arlene from Arbar Foods T/A Walkers Diner
Specialty: Restaurant

March 2016

March 2016

Use of ncr silver

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The sales pitch was engaging. Should have been able to make my day easier with less mistakes

Likes Least

Did work efficiently support was not throughly trained for system

Recommendations

You should look into another product that has a better warranty

 
 

Dawn from Happy Belly Curbside Kitchen
Specialty: Restaurant

July 2015

July 2015

Happy Belly Curbside Kitchen LOVES NCR Silver

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very user friendly. Everything is simple and easy to navigate.

Likes Least

Nothing negative to say, everything from product to customer service has been exceptional

Recommendations

Ask those that are using POS software to help.

 
 

Barbara from The Creative Wedge
Specialty: Gifts

February 2015

February 2015

NCR Silver is a good system for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the simplicity of the system. Using an iPad is convenient and doesn't take up much room on our counter and it's portable. I also like the option of paying on a month to month basis, not being tied to a long contract.

Likes Least

The reporting, especially for the sales related inventory portion, is not as in-depth as I'd like. I would like to be able to pull a report of the items sold by vendor name as well as be able to look at a specific item and know it's detailed sales history.

Recommendations

Make sure you have a good idea of what kinds of things you're looking for in a system- reporting features, special features (i.e. do you want to use layaway, do you sell items on consignment). Know how much you're able to spend on equipment, definitely use the trial feature, and be realistic about whether you think it will work for your specific business.

 
 
 
Showing 1-20 of 56

Shamus from Bent Wrench
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Bent Wrench Roadhouse Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It used to be awesome, but we are experiencing lots of errors with our credit card processing lately. After contacting customer service, we have received ZERO follow ups.

Pros

Ease of use. It is fairly easy to navigate through all of the back office items.

Cons

Inability to delete a variation after you have added it to an item. This is only a problem when you are trying to delete the only remaining variation from an item.

Review Source: Capterra
 


August 2018

August 2018

NCR Silver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Reporting of sales and labor hours and easily recorded

Cons

I would like to see additional reports available

Review Source: Capterra
 


August 2018

August 2018

Great for off-site events

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Because it is cloud-based, it is very handy to have on-the-go. We well at lots of community events, and it helps to have such a portable POS system.

Cons

Sometimes I have difficulty with emailed receipts.

Review Source: Capterra
 

Terri from Emerald Elite CBD
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great product Horrible customer sevice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like the product however anytime I have an issue i can get zero help i have been waiting on a supervisor call back for literally 2 motnhes every time i call i am told I need a supervisor and then I am told they will call me back and I STILL hve not got a call back and my systems are DOWN! Its INSANE!

Also with regular tech support I am constantly training NCR employees because they dont know enough about the systems to help me!

Pros

It is easy to learn to use and has all the features you need to run your business

Cons

Customer service is horrible. You cant get help and support knows very litle about the product it is like they have never even touch it and are just reading out of a manual

Review Source: Capterra
 

Carl from Universal Package STore
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Very basic POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service has gotten worse of the last few years and most have no knowledge of the product. NCR Silver and NCR Counterpoint should be merged but within NCR neither business unit has any clue what the other does for customers.

Pros

It's a simple solution to start up a small business like a coffee shop.

Cons

Overall software is very basic and fine for someone who's looking for a simple plug and play solution for a business similar to a coffee shop. NCR Silver offers no intgrations to Shopify or other major sites.

Review Source: Capterra
 

Essa from NYLACO @ NOAHCO, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

NCR POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I’m controlling my inventory and ordering

Pros

Accuracy and convenience of the reporting

Cons

Unable to edit the paid out labels and reasons for payouts

Review Source: Capterra
 

Corinna from Bellaire Laundry & Car Wash LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its ease of use for non-technical staff.

Cons

Spending a substantial chunk of change on a subscription basis for software that has basic reporting limitations.

Review Source: Capterra
 

nicholas from Home Republic
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

The Best PoS System!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very smooth app! The POS system is amazing. Wish it was easiest to contact support!

Pros

Its very easy to add and change menu items in seconds. Easy to fix hours for people who forget to clock-out. Easy to watch labor and look at sales!

Cons

It freezes sometimes! Don't like the fact the new chip readers are involved!

Review Source: Capterra
 

Murray from Ecig city
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Decent POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, reporting, Interface is simple.

Cons

bugs take awhile to address and remedy once reported.

Review Source: Capterra
 

Bob from Anna Mary's Cafe @ U-Haul International
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

NCR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We get real numbers to make better decisions about our business.

Pros

Easy to use. Easy to modify. The ability to monitor from anywhere.

Cons

We really haven't had any dislikes at this time.

Review Source: Capterra
 

Theresa from Noty Kity LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

NCR Silver is Awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use for employees is what I like best. It is easy to teach new employees to use this system and they all seem to learn it quickly which makes training them so much easier. The back office portion is easy to navigate and run reports. My inventory is always accurate due to this system.

Cons

I wish the software had more options for management on the POS screen versus always having to go to the back office part.

Review Source: Capterra
 

Mo from El Burrito Rey
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

NCR EMV

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Wish emv reader was different.

Pros

Overall it does the job for restaurant business.

Cons

Emv reader not good at all. So many problems.

Review Source: Capterra
 

Terry from Dennos Museum Store
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Museum Store Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It gives me some information I never had with a cash register.

Pros

Easy to train my many volunteers. Easy to add inventory.

Cons

Hard to add additional inventory to system. Should be easier to use for annual inventory counting. Would like to be able to rent extra items like scanner for a short period of time.
Web sales don't connect to my system. When I asked if system could tell me what my best selling item was I was told no.

Review Source: Capterra
 

Jonna from Scrubs 911
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

NCR Fan

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of this software is great. You get a concierge to help you get started and then 24/7 customer service to answer any questions. The software is user friendly and simple to train new staff members.

Cons

The back office takes awhile to update sales information. I can run a sale and it will take several minutes for the back office to show the sale.

Review Source: Capterra
 

Jessica from Mililani Town Association
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, I feel like you get a lot for your money and the ease of training new staff on the POS is greatly appreciated. The back office reports are great and help me keep track of sales and trends.

Pros

I like that it's super easy to train new hires on the POS and as I a manager I love that I can access so much information in the back office so long as I have access to a computer/laptop.

Cons

There are just a few things that I wish we could change, but a lot of the software updates eventually address a lot of them. Like any software out there, there are glitches that happen but they're minor so it's not a deal breaker. Customer service is a hit or miss. Most times friendly, but a lot of times it just gets sent to a different department because they can't figure it out, which takes time and follow ups.

Review Source: Capterra
 

Chris from BrewHound
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

More than a cash register!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall I've been very pleased. I think it's obvious that NCR has taken it's decades of experience working with registers and retailers, fulfilling their needs, and applied it to the Silver app. It isn't the cheapest option on the market but it's way more reliable than any windows PC based POS. I'm not worried about viruses and windows errors or even brief power outages disrupting my business. If I have a wifi connection, I'm in business.

Pros

The back office, inventory management, and customer tracking is terrific. Any system can fulfill the basic need of helping you ring up a sale, but Silver offers features that I didn't know I needed until I had them. Computing sales tax for state filing, locating past customer purchases, super useful features.

Cons

I'd like to be able to add devices without additional fees. I guess I don't understand why having a second device changes anything with regard to the costs incurred. I had a copy of the app on my phone purely as a backup in case something happened to my tablet but realized it was costing me every month for something that I wasn't using.
When wifi is having problems, I wish there would be a way to cache those transactions offline for processing when wifi is connected again. As it stands, I end up using the old carbon copy forms to take and impression and running the transaction later.

Review Source: Capterra
 

Todd from Scrub-A-Pup, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Great user friendly software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall NCR has been great for our business. As I mentioned above there are just a few things I wish could be added and or corrected.

Pros

Ease of use. Programming is simple with back office. POS is very user friendly.

Cons

Certain features need to be added to accommodate other businesses like salons. Tip feature needs to allow you to code the tip to specific employees for one example.
Needs feature to not allow cashiers to look in recall history at other employees tips. This has been an issue for us.
Would be nice if under customer info you can add multiple contact numbers like cell and home.
We are in the pet industry and it would also be nice to have a customizable customer tab, so we can add pet name and breed or pets DOB etc. under customer tab.
Certain glitches I reported keep repeating. Tech support needs better resolution and faster respond time.

Review Source: Capterra
 

Andrea from Scottsboro Tackle Company
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Limitations in reporting and discounts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have't experienced any "problems" with NCR Silver. I would however like to know more about what the program is capable of because I don't believe I am utilizing all of the options to the best of their ability.

Pros

I like that I can program in the specifics of the items that I sell. We carry several thousand sku's and I can program each barcode of each variation of each product. I also like that there are reports that are valuable to my business, such as sales reports and time clock reports.

Cons

There are limitations to the reporting that I need for my business. There is no way to show what quantity and dollar amount of inventory I have on hand during any given period.
With our industry, I need to know monthly inventory totals on hand, both quantity and dollar amount. In addition, there is no shrinkage tracking for damaged, shopworn, or missing items.

Review Source: Capterra
 

LYNN from PEARL STREET TREATS, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Good Value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, accuracy, better pricing than previous pos purchased.

Cons

Customer service sometimes but not always helpful.

Review Source: Capterra
 

Stacie from Stacies cottage cafe
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Ncr silver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ncr silver is a great addition to my cafe

Pros

It is user friendly! Gives me my reports

Cons

It’s been running a little slow. Probably needs an update

Review Source: Capterra
 
 
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