PayPal Here Software

4.64 / 5 (3,194)

About PayPal Here


PayPal Here is a mobile application that allows retailers and merchants to process transactions. The application uses a card reader device attached to a smartphone. This solution helps retailers and field sales staff to process transactions and send invoices.

PayPal Here comes with two device options Mobile card reader and a chip card reader. The Mobile Card Reader solution is designed to support debit and credit card payments only. The solution comes with a card reader device that connects smartphones' audio jacks.

PayPal Here's Chip Card Reader device supports multiple payments methods, such as magnetic stripe cards (i.e., debit and credit cards), chip cards and Apple Pay. The solution comes with a separate payment device that connects to smartphones using bluetooth pairing.

With the help of dashboards and reporting module users can prepare customized sales reports, retailers and field workers can get a view of their sales transactions in order to make decisions for handling field sales processes.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

3,194 Reviews of PayPal Here

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(2,288)

4 stars

(731)

3 stars

(133)

2 stars

(31)

1 stars

(11)

Likelihood to Recommend

Not likely

Very likely

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March 2019

Dorothy from St. Placid Priory

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2019

"You've got cash!"

We have not had any problems so far, and I believe that our income has increased due to allowing people to register and pay online. We haven't made a detailed analysis of that yet, but it seems that way. PayPal is easy for us to use and easy for people who want to pay online to use too. Overall, it gets a high grade from us.

Pros

We chose PayPal because it has a history and a reputation. Although there are plenty of others out there, we felt most secure in a company with its reputation. It was a little tricky to set up because of financial security concerns, but we received the help we needed and it didn't take too long. PayPal has lots of options but we only use some basic ones: we use it on our website to allow people to pay for their retreat and program registrations. It interfaces nicely with Retreat Booking Guru which we began using at the same time. We have a choice between doing a daily "sweep" of our funds into our bank account, or doing it manually ourselves. To date we do it manually. I'm in charge of this, and at the same time I do a money transfer, I print out a PayPal report for our bookkeeper so that she knows what's happening. She of course sees our bank statements, but my reports help her make sense of them. Because we are a nonprofit, we get a lower rate than a commercial enterprise would. The monthly rate we pay in addition is a fair one, we think, and there is no charge for transferring funds to our bank. We like PayPal; it seems to work very well and it is a big help to us.

Cons

I'm not impressed with the reports generated by PayPal. I have a choice of downloading a report they generate, which doesn't have all the information I'd like, or simply printing what shows on the Activity page. When I do that, the column headings are shifted so they aren't over the right columns. But at least I get the info I want and in a font large enough to read. In the overall picture, this is something I can live with.

March 2019

Carmen from Self Employed

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2019

Good for buyers, not much for sellers.

I will always recommend PayPal for online purchases. As an honest customer I like the easiness and security it offers. As a seller? Never.

Pros

Get paid instantly, manage your money, send invoices to your customers and clients, pay using those funds on all the online stores that accept PayPal.
With all the different options for sourcing funds, it is easy to jump from your credit card to your checking account if you desire to do so.
Their app works fast, it is reliable and allows me opening it anywhere to check my balance and even get alerts when an invoice has been sent or paid.
As a buyer, it is probably my first choice whenever I make online purchases, for safety, because I don't really like writing down my credit card details on every single store I shop at, and because it is faster, saves me time from introducing numbers and codes as everything is recorded and verified already.

Cons

As a seller, this can be tricky, specially when selling items on Ebay.
In fact, PayPal is what keeps me from selling anything there.
If you are unlucky enough to sell your collectibles, antiques or your hard work to a smart guy, they will report the item as "not as pictured", "not as expected" or any other excuses they might find creative and PayPal will ALWAYS be on their side.
I have lost a few thousand dollars thanks to PayPal and their policies and these buyers with no morals.

They are not forced to return the item, money will be returned no matter what you say, even shipping charges, and you can say whatever you want, PayPal just doesn't care about sellers AT ALL.
I can say without hesitation that PayPal has killed the hobby collector, the artisan and those small honest sellers that loved selling their products online, specially Ebay.

And this without even mentioning the "fake fakes" hunters. I tried to sell authentic Designer clothing and shoes and my items were literally stolen.
Buyer reports your item as a counterfeit and you will lose your money and the item.
They are only suggested to destroy it. Yes, right... like that is ever going to happen.

March 2019

Sébastien from Omnívoro

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Paypal Is a Robust Solution to Managing Your Money Online and Almost Everywhere

My current PayPal account is active since 2008 and so I can confidently say that I know I have been able to rely on this service many times over the years. Their customer service kindly helped me once to set back my account to "Personal" after I had been playing with the settings and wanted to know more about their "Business" upgrade. Many times, PayPal has been my best bet in getting paid for remote freelancing gigs, knowing this is a reputable platform and having the ability to confirm the sender's identity. Because one can move money around and connect different accounts to PayPal, this flexibility has been useful a few times when buying online with insufficient funds in the PayPal account. Since it can withdraw automatically from your credit cards if you check that option, this provides a seamless integration with the rest of your digital life that's, again, secure and very useful.

Pros

PayPal opens the doors to securely managing money online quickly and easily. In many ways, this is a solution that's "set it and forget it" and it works great. For instance, adding a bank account or a credit card is a one-time process and once this is done, receiving and sending money is a breeze. One can even receive money without having first created an account. PayPal, being so omnipresent, is a wonderfully secure option to shop online on any well-known website and to receive money from family, friends or employers. Sharing a link to get paid a specific amount in any desired currency is a simple as using PayPal.Me, a nice additional feature available in the dashboard. This is a software that works equally well for personal and business use and one can upgrade their account without trouble. PayPal makes it easy to manage your money on their website by either using your available balance when buying online and also has options to transfer money from or to your bank accounts, which is a perfect bridge to the digital world. There even exists the possibility to fall back to paying with a credit card online when the PayPal balance is too low without needing to reveal the details of the credit card to the merchant.

Cons

I love this service, but I did have problems getting to validate mobile phones in foreign countries by not receiving SMS. For this reason, I had to skip the addition of my mobile phone to the account, meaning I cannot use it to recover access to my account if the need arises. I would also add that this is not an ideal service to be transferring money to your bank account on a regular basis as the fees do add up and for some reasons, this is sometimes flagged as a fraudulent behavior when the money is being transferred from one PayPal account to another before making the deposit to the bank account. In my experience, one gets much more benefits in limiting its use to online transactions.

February 2019

Crystal from CJB Gifts and Collectibles

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

5 of 5

February 2019

Payment Software With A Ton of Features

I use PayPal daily on our company's website, as well as three e-commerce platforms that we use (Bonanza, eBid and eBay). We offer additional payment options on our website and have discovered that PayPal appears to be the most trusted by our customers. PayPal offers a wide range of reports for tracking sales and expenditures. Because of the number of reports, I do not utilize them all. My favorite report is the monthly or quarterly financial summary because I can see what our revenue and expenses were and it is very user friendly. We print all of our shipping labels through PayPal and receive a commercial discount. I have tried other options for shipping but feel that PayPal is the most cost effective and user friendly. I also like the option of paying for my shipping costs out of my PayPal balance because it eliminates the step of transferring money to the bank and having to wait for it to get there. In addition to using PayPal for e-commerce, I do work as an independent contractor. Most of the companies I contract with use PayPal to pay their contractors. The financial summary on PayPal breaks down what money came from sales and what was sent as a distribution from a company I contracted for. PayPal integrates easily with my accounting software so that much of the bookkeeping and accounting work is hands off. I am able to pay vendors and platform fees directly from PayPal. PayPal offers more than one way to get my money. I can transfer it to the bank or a debit card.

Pros

PayPal offers integration so that I can accept payments from customers on my own website as well as on all of the platforms that I sell on. PayPal also offers a wide range of custom reports that helps me track sales and expenditures such as shipping costs and fees.

Cons

Calling PayPal's customer service often results in added frustration and a lack of results. PayPal often sides with buyers that claim there was an issue with their order, even when there is a lack of evidence to support the claim.

February 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

5 of 5

February 2019

It's probably not the best, but we're married at this point.

Overall, I can't give up PayPal because it is so integrated with everything else I do and have - shipping, balance, PayPal Credit, etc... But there are definitely some things that are lacking, especially if my business were bigger. I definitely recommend you consider options before going to PayPal and building a life with them, so to speak, but it is possible that for you, like me, they are the best - however flawed - option that exists.

Pros

I use PayPal invoicing as a freelancer and mostly for one-off or two-part invoices. So, I can't speak to PayPal's recurring invoice feature. Here's what I like: Most importantly, the integration. PayPal feels like a bank, and to be able to make invoices and shipping labels from your "bank" is the most helpful thing. I don't have to transfer funds, I don't have to wait for them to deposit to my bank, it's all there and immediately usable. Also, the invoices are simple and straightforward, clients can pay by any means one would online, and there's a place for terms-conditions etc...I also like that I'm able to share a link or a PDF of the invoice with clients who just want an invoice for their records to then pay me through other means like cash/check/direct deposit.

Cons

First off, PayPal has awful customer service. If I had a higher volume of clients and therefore of issues, I feel like I'd use a different service. I had a client pay once and the money was taken from her bank, but it never got to me. We both tried contacting PayPal and got no response at all. It was even more insulting on my end given that I use PayPal as a business. Second - PayPal's fees when you invoice through them are a bit of a hassle and I know there's invoicing software out there that don't incur charges. This just means I have to take those fees into consideration when quoting clients, which make my prices seem a few dollars steeper than they are.
Third gripe: I've been trying to edit a part of my business info on the invoice header for ages and it won't allow me. It asks for me to upload my ID to verify, but then it won't process my ID. And of course, customer service is unresponsive. It's not the end of the world because I just hide that info from the header, but it is a minor frustration and inconvenience.

February 2019

Danyale from Evoluchun's Miscellanous

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Best Way To Pay In This Century

I have been using this software, website and app for over 10 years now if not longer. I have never had one issue with them that was not solved. I will never leave them as a valued customer.

Pros

Paypal is such a trusted source from the website to their app. They are easy to setup, anyone with a bank account can do this in 10 minutes maximum. They keep all your information secure and encrypted. They have to be the best way to get paid online as well as send money anywhere in the world. I can send money in seconds to my bank account as well as my fiance when he is overseas. It is good in business format which I have gotten to use as well. I even get a credit card so I can use it like any other debit card out and about. They also have a option for paypal credit for people that have shown loyalty and have descent enough credit not perfect but income to pay back they give you the chance. They are better than any loan company and their interests are much lower as well. You can use paypal to sell things with or just friends and family. You can have anyone anywhere send you money with just a simple link to your account which makes things easier to take donations. They have tools to use like for your websites and such as well. The customer service is amazing. They are spot on and go out of their way to help you with whatever issue you have. They also are fast to fix a fraudulent company taking money from you. Had this happen in the past after I got off the phone with them it was back in my paypal and they took care of the rest. This is a company that has showed me they value their customers. Anyone who wants a company they can trust with their money Paypal is it.

Cons

If you plan to use with any adult nature with this company it is not allowed. If it is any adult themed so if you look for to use for the adult industry jobs then you might have to look elsewhere. This is the only con I have yet to find.

February 2019

Samridh from TSI Incorporated

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

February 2019

My goto place for transactions

Pros

Everyone who has done some sort of online payment and transactions have hear of paypal so it wouldn't be wrong to say it is one of the most used online third party payment source in variety of businesses. I have used paypal for last 10 years and still do for many of my online purchases and even fund raisers.
- Easy to create account and use it
Paypal account is free to create for normal usage and anyone can have it. It is simple, straightforward, and most importantly no hassles.
- Secure and safe
At this age where technology is everywhere data security is super important. Paypal takes user information and data very seriously and does encrypt it in the most secure way.
- Easy to links accounts
You can put money in paypal or link bank accounts and transfer directly. You can even send money to family and friends with a few click of buttons once your accounts is link. How great is that.
- Smooth transactions
Whether you are selling stuff or buying, everyone trusts paypal so using it for a means of payment is accepted everywhere. Ebay users are one of the biggest user of paypal.
- History
Your buying, selling, depositing and withdrawing information are locked and loaded on paypal for viewing. When someone like me who continuously buys on ebay and sometimes sells as well, paypal helps me understand how much important it is to have these individual transactions stored and organized.

Cons

Paypal is great except,
- Transaction fees for businesses
Do you buy and sell on ebay? Then there is some fee one has to pay which is not great for everyone. I hated those fees but a small price to pay for convenience I think
- Not good for big businesses
Paypal is not for big business for sure due to its lack of proper customer support and backup. Better go elsewhere.

I never had to deal with it but I know a few people whose paypal account got frozen or removed for no reason. That could be a disaster for sure and that means you have to go through a lengthy process to get your money back if you lost some.

January 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Paypal makes it easy to receive payments

Overall, PayPal has proven to be a great choice for business needs, as I've been able to carry it over wherever I go, whatever I do, whenever I need it. I use it to collect payment on digital and physical goods across several platforms and marketplaces, as well as to invoice clients, and pay my recurring bills.

Pros

I like that Paypal is widely accepted everywhere, and the service charge rates are competitive with other payment processors. As a small business owner this makes it easy for me to accept and receive payment not just on my own site, but across a variety of marketplaces like eBay and Itchio, but also invoice customers and pay vendors.

Also, having Paypal as my payment processor means that I don't have to be personally responsible for storing customer payment information, which could prove a big liability otherwise were my site to be hacked. At checkout, I can simply redirect them to Paypal Checkout, and Paypal will handle the rest. I can then later check my Paypal Dashboard for the customer's information if I need to ship anything or contact them.

Additionally, the Paypal Business debit card is nice, because of the 1% cashback program on purchases ran as credit. It may not mean much savings, but every dollar counts and this can add up quick! This combined with the fact that Paypal will automatically email me a receipt whenever I purchase anything has given a lot of incentive to use the card with almost every purchase I make.

Cons

The thing I like least about PayPal is the integrated Sales Tax. If you use PayPal to automatically determine sales tax, as opposed a 3rd party sales tax calculator at checkout, then you will have to manually enter tax jurisdictions in yourself. This can be incredibly time consuming if the area (county or state) you're collecting tax for encompasses a lot of different zipcodes, as there can be dozens for just 1 county alone. I wish PayPal had its own ready-made tax code database to draw from or allowed for a 3rd party tax plugin.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Paypal - Payment Solutions for Business

We use Paypal to process payments from a number of websites and increasingly we use Paypal for client invoicing and payments. This often leads to faster payments than traditional invoicing and BACS processing. If you take occasional credit card payments over the phone, a Paypal business account can be a better option than a typical merchant account from one of the mainstream banks. Paypal has proved very reliable over the years and on the odd occasion when we have had to use customer services the response has been timely and satisfactory.

Pros

Paypal is now widely recognised as a payment solution - reputation and trust are important when asking customers for payment - especially online. Paypal's key selling point is that users with a Paypal account do not have to enter card details on a website which makes the payment process safer for all concerned.

Paypal has a global presence and can accept payments in most countries that you are likely to be dealing with. As a market leader, Paypal has good integrations with 3rd party tools like shopping carts. If a payment processor is going to be supported by a third party, Paypal is likely near the top of the list.

Customers can make online payments without having a Paypal account. The virtual terminal feature is also useful for processing payments over the phone or setting up a web page for ad hoc payments.

The invoicing feature does a good job of tracking payments and reminders.

Cons

There can be occasional issues with late chargebacks and the resolution process is very much weighted against the merchant.

A Paypal business account works well for online sellers with a certain volume/value of transactions; if you have larger volumes/values, there are other payment processing solutions that may be more cost effective.

December 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Paypal has Helped my Online Shopping be Secure and a Piece of Cake!

Overall, I think Paypal is a livesaver for anyone who is dealing with transactions online. In this day in age, security is a huge issue, and scammers are on the rise, and you dont want that to hinder you from making purchases online, so paypal gives me the sense of security when shopping.

Pros

I've been using Paypal for several years now ever since I started my online shopping adventures. Paypal offers many pros of using their service. One of my favorites, and the ease of being able to have my money in my paypal balance and be able to shop literally on several sites which allows me to choose paypal as my payment method with ease. Also, paypal offers secure transactions that are made quick, and not to mention buyer protection on all of your orders, no matter what site you are using, you will be protected. I'm a heavy user of ebay, and Paypal has protected me many of times when I came upon scam sellers on ebay who took off with my money, but since I used paypal as my preferred method , I was able to dispute it with them and they helped get my money back. Another awesome pro about Paypal is that they offer their Papyal Mastercard which you can receive % cashback whenever you use your card. This has earned me soooo much cashback over the years, it accumulates over a month, each month you get a nice chunk of change back.

Paypal also offers features for business owners, and invoicing features to help move your online business and transactions along easily. In my previous jobs, I've utilized Paypal in creating invoices for my customers, and managing all kinds of transactions. If you plan to start doing online shopping , I highly suggest signing up with Paypal, they are trustworthy and will have your back if you run into trouble.

Cons

The cons for Paypal are little to none to be honest. Only thing I would say would be their customer service. It isnt the fastest to get ahold of someone, but when you do they do indeed help you out.

November 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Paypal the good and the bad

Overall, paypal is a good service, there are flaws of course but it does what it needs to. I've had clients have horrible experiences with them (held money and such), but I've got some clients that love them, I use them myself as well as they are convenient. My suggestion to most clients is to not allow a large amount of money to remain in the account at any given time, manually transfer to bank regularly or utilize the debit card to withdraw cash....but the service is reliable, easy to setup and use.

Pros

Paypal is very quick and easy to get set up and ready to accept payments, I think that's often the biggest draw to Paypal. Sending money to someone is easy and fast as well. There are multiple integration options to utilize Paypal to accept payments on your website, so you'll definitely find the right solution for you. The Paypal debit card is convenient as its much faster than transferring to your bank. Most of the time, the service works very well...but when you do have an issue, customer service is not great.

Cons

Unlike all other credit card processors, Paypal holds your money until you manually transfer it, this means if Paypal feels you have violated their terms of service, they can and will put a hold on your money. And the money held by them is not FDIC insured as it would be in a bank. Transferring money to your bank is slowwwww...but of course transfer from your bank is instantaneous. The fees are higher than a traditional merchant account/online processor scenario, but there's no setup fees and as stated above, it's very easy and quick to get setup and started right away. It's nearly impossible to find a phone number to customer service...and they aren't always very helpful.

October 2018

Edwin from footballshirts4all

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Easiest way of online paying and receiving money

Pros

Buyer protection: When buying a product online and a seller sends a wrong/damaged/fake item you can ask Paypal to step in.
Seller protection: When buyers complain about an item that you sold them, while having it accurately described OR when a buyer returns an item but instead of the actual item returns something else Paypal will actually step in and protect the seller. It also protects you against fraud. I would advice to keep evidence of sold goods and for valuable items obtain tracking details.
Paypal has a competitive credit facility through paypal credit. With often several months interest free on purchases.
Paypal loans are excellent for businesses. Especially when running an online business, the fees on especially small loans are incredibly low (especially compared to loan sharks, and even compared to a bank), repayments also work very straight forward.
Sending and receiving money is also dead easy, sending money non commercially to friends and family is done by just filling in the amount and the email address of the receiver and click send. On the receiving end it tends to be there within seconds and you can withdraw it immediately to your bank account. Generally it is even processed the same day (even international transfers)

Cons

There is not a lot I dont like about paypal. Their fees are quite reasonable. The main thing I dislike is probably their foreign currency exchange rate, which is not that great. However you won't be paying too much if anything in fees, especially compared to banks or even money transfer companies like Western Union or Moneygram who can charge quite a bit even on small amounts.

October 2018

Caroline from LASSO GROUP

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

Best Online Money Transactions Tool

Paypal is a great tool for online money transactions. There are other online money transaction options but Paypal is the most reliable.

Pros

I like Paypal because it is widely used and accepted as a means of payment by most online businesses. I make most of my online purchases using paypal. It's convenient. The transaction fees are also quite reasonable.

Paypal is also quite easy to set up an use. The only thing you need to have an account up and running is an email address. The process of sending out money is also very easy since the only information you need from the other party is their email account and in seconds you can have money from your account transferred to theirs.

Since Paypal rocords all your transactions, it is easy to monitor your financial transactions and make decisions.

Another good thing with Paypal is you can have more than one Paypal account for different uses in your business or personal life.

Paypal is also pretty secure. I have never has an a security challenge with Paypal. However, you should always stay safe and never share your password with anyone.

Cons

A challenge with Paypal is that if you are not careful with your passwords, your account could be hacked and you could lose your money.

Another disadvantage of Paypal is that their system has a challenge with accepting digital visa cards.

Another disadvantage of Paypal is that the company could limit or ban your account and prevent you from doing certain transactions or accessing your money as a whole. I have had my account disabled and couldn't access my money for about 6 months.

May 2018

Nathan from Dotcom Zambia

Review Source: GetApp


Ease-of-use

5 of 5

Functionality

3 of 5

May 2018

A Good but not so good feature

Pros

Paypal is one of the most well known payment processor services out there. Having used it for over 7 years now, there are some good things and some not so good things.

1) The ability to accept payments from almost anyone with a card. Paypal has been doing peer to peer payments for a long time now as well as business payments. Its very easy to set up an account and start receiving payments from anyone with a card.
2) Privacy when making payments -The ability to make payments knowing that your card information will not be shared with another party when making payments is just great. It adds a layer of privacy that is second to none.
3) Receiving payments - Paypal has always served as a second account of sorts for paying and receiving payments. Being able to send a request for payment and having that payment come in without lifting a finger or setting up complex accounts is always a huge plus, especially when you can withdraw that money to a bank account and actually use it!
4) Payment disputes - Paypal's payment dispute center is a service I have used many times over, the ability to resolve conflicts over service or payments within a controlled area is very helpful for someone who runs a business through Paypal or makes frequent payments. It is probably one of their best services

Cons

But not all is rosy, Paypal has over the years buffled me with some extreme challenges.

1) Unnecessary Account blocking - If Paypal suspects any suspicious activity on your account, they can block it without warning you. This happened to me once when I logged in from another IP address (was traveling at the time) and I had to wait 6 months to get any payments.
2) Support is not always helpful - While Paypal has many avenues to handle payment issues and disputes, their support center is not helpful when it comes to general account information and issues. Sometimes you have to read online to find a solution because their support can take anywhere from 7 days to never responding.
3) Using Paypal is risky. As a payment processor it is ok, but keeping money in Paypal for any reason can be risky as mentioned before issues like accounts being blocked, chargebacks and refunds can put your account at risk. For example, if you have 2 or more payment disputes, your account gets "reviewed", part of me feels like Paypal functions like a bank versus just being a payment processing service.

While I do think it is great service for making payments, the jury is still out on the receiving payments bit. My personal experience with Paypal has been "meh", I feel it is a necessary evil to get payments made and received but since there are very few other services that can match the features that Paypal has, it remains the one I use the most.

March 2018

Anonymous

Company Size: 1 employee

Review Source: GetApp


Ease-of-use

4 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

Well, there's good and there's not so good

Pros

PayPayl's good features are that almost everybody uses it, it's fast, you get a credit card to access your money, there are a lot of apps and widgets to incorporate PayPal payments into your website if you're a retailer of any kind (I do use this in my art studio website). And it's one of Elon Musk's brain children, which generally is a great thing. I'm listing customer service as one of the cons, but I will say that the response time is fast, even if it's not what you want to hear. They don't bombard you with tons of emails. You have business and personal accounts to choose from and then can link your bank accounts to the card, so that if you're using it and it runs low, it will draw from your backup cards. Well, in theory - because I tried that the other day and it didn't work, which I'll mention in the cons as well. Yes, there are fees, but thankfully lower ones than for instance you'd see with a regular credit card. As a freelancer, it's a good method to use for transfer of payment for my services from different companies and individuals. Overall, I think it's OK, but there are some drawbacks I'll address below.

Cons

I mentioned customer service, yes, it is fast. But you don't always hear what you want to hear. For instance (and this may also be an eBay drawback) I purchased something from eBay that arrived completely unlike the description. Contacted the seller who agreed to take the item back and refund the money upon receipt. Even after I had tracking to show the item had been re-delivered to the seller, he did not refund my money. In contacting both eBay and PayPal I got the runaround and eventually no money was ever returned. Another time, GoDaddy charged my account for web services on a renewing bill that I was unaware was going to renew without my approval (because I had planned to move providers). I contacted PayPal and put in a request to review this transaction because it was not authorized by me, and they determined the charge was "just fine" and no funds were returned to me and I am now stuck with GoDaddy for another year. So that kind of makes my experience with PayPal a little bitter. Apparently anyone can just take money and they'll do nothing. I also mentioned that having a backup card matched to your PayPal card will pull money from the account if you use the PayPal card and don't have enough in your account to cover the costs. I had left my credit card in the back pocket of my jeans after putting gas in my car and was out and tried to use my PayPal card and it didn't go through, despite having linked my accounts to PayPal. So, another bitter experience. If you want to get your money any other way than through the card they provide, it takes time to transfer funds or get a check. Also you can only go back so far in time to review transactions on your card. I was recently trying to find an account history for 2014 and there does not appear to be a way to access that information. And if I'm not mistaken, I believe eBay and PayPal are severing their love connection at some point and PayPal may not be the golden child of payment methods anymore in the the not-too-distant future, which could potentially bump it from the top of the heap as the most frequently used payment service eventually.

January 2018

Lisa from OES

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2018

It has some minor drawbacks but none are deal breakers.

PayPal has a couple things they may need to tighten up for the businesses using them. Once up and running, Ive not run into any issues or problems. Incoming or outgoing, funds travel as expected within a decent amount of time.

Pros

Using PayPal is easy and consumer friendly. Their help section is also very usable and informative. Payment can be taken from people with or without a PayPal account. The interface is intuitive and easy to navigate. There is also the ability to swipe credit cards in person. The basic device is provided at no charge and works with almost any smartphone. Its portability makes it a must have for businesses that are mobile. Processing of payments is easy for the consumer or whoever is paying you. I haven’t run across a bank that isn’t PayPal friendly. The app is a “light” version of the website, so there are a couple things that aren’t available but it still has a nice phone or tablet interface. Almost any information can be found from within. They are also informative with what's happening with funds with just a glance. Their transaction notifications are also on point.

Cons

The amount of verification required is a bit much, but considering the world today and corporations need to deflect blame when situations arise, they are thorough. I am a non-profit and has a bit of an issue with our status within the system. I got a couple form emails when inquiring but eventually got someone that could direct me. Talking to a person can be an issue but once you’re up and running, things go smooth. For a person to use PayPal and not force the organization they’re paying to incur a fee; the person must have a PayPal account. Many people are shy about putting their banking information permanently online but still use the service. I would like for PayPal to allow me to see my incoming payments comment section without having to click on it even though all other sections appear when printing. I would also like to be able to make my own report with what I need. There are several canned reports that don’t give me everything I want the way I want it, but I work around it. None of these issues are a deal breaker for me.

November 2018

Dawn from Lionbridge Global Marketing Operations

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Reliable, reputable, and made business possible.

Pros

I found and started using Paypal in 2002 on eBay. The ease of use, features available and dependability was one of the key factors that allowed eBay to serve the online commerce in ways that had not been possible before. Since then, I have helped and utilized many other paypal services from card swipes at physical locations such as flea markets and swap meats, to helping small business obtain paypal back loans.

Over the years I have dealt with other financial transaction systems, payment processors, and related services. None have provided the simplicity, stability and speed that paypal has. Customer support has always been quick and timely to resolve any issues. The fees have always been reasonable and in line or more affordable than similar merchant systems.

The biggest plus is, I have been able to securely take and make financial transactions in a safe way. I feel safe using this service and confident if problems were to arise that support would be available to help solve it.

Cons

The only con I have is over the years the website interface has scaled with changes for mobile users. Which is great, but sometimes I find myself stumbling about the changed interface looking for account information that has moved. The user help can be a chore to sift through. I find google searching often turns up answer to "how to" or "where is" on paypal easier than digging around their help files. Of course this has been quite some time and may be much easier today.

November 2018

Alisha from Hilton

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great for online business!

I personally enjoy it, I feel fully protected as a seller of goods and feel like the customer support is string and I can turn to them with any questions or concerns.

Pros

PayPal Invoicing is pretty easy to use and they have great service if there is an error. Once you apply an email if they are a registered PayPal user the address of whom you are invoicing will pop up making room for less error when shipping products, also you remain protected in the event a buyer has an incorrect or non updated address. PayPal allows both the seller and buyer to be protected as their customer service is typically very good when there is an issue and a case needs to be open. As an owner of a small online business I typically will only use PayPal invoicing for my transactions as I feel more confident and protected with their services. Their fees are very reasonable in cost and do not limit you much when it comes to expenses, they also have a shipping feature directly through their service that I have found to be for smaller items the best around, as the cost of shipping continues to increase greatly it feels as if PayPal still offers the better deal. With in a period of time using their invoicing services I was offered a debit card which I found to be a great addition to their services, I no longer have to transfer profits in the event I do not want/ need to and can just use the card as a regular card, although their transfer fees are also inexpensive one method continues to be free to transfer your funds. I feel the invoicing is very easy to use and have had zero issues with it to date.

Cons

I do not like the fact that you cannot use it via the application that is not a business account, I have seen a few complaints with other small business owners/ sellers about this. I feel it should be available on all forms of their applications, as not everyone that has enough transactions actually runs/ owns a business, sometimes it is just a one time ordeal.

March 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

March 2019

PayPal: The current industry standard in internet money transfers, both good and bad

Overall, a great experience. Having used the original website since a teenager and both that and the phone app through today, it's still a very convenient way to transfer your money and hold some amount of it there for online purchases. It's no replacement for a bank though.

Pros

-The ease of use from account creation & setup + clearly labeled options/instructions everywhere.
-How quick transfers between PayPal accounts (The number 1 reason why I still have my PayPal account)
-Ability to create invoices within the PayPal platform and send them. (I've only used that a few times though.
-The swift action of PayPal in case of suspicious account activity that you learn them too (experience detailed in cons)

Cons

-How your funds while somewhat safe, aren't as safe you might think. PayPal is not a bank so your funds are NOT FDIC ensured (to my knowledge to date, could be wrong.) So be very, very careful with the amount of funds you keep sitting in your PayPal. I'd recommend having your PayPal account be just a place to store a small amount of money (not above $200-300) if possible along with a standard bank account.

-^ (Related to above)I say this as I once had my account hacked and all of my funds nearly stolen had I not seen the account info right when it happened. When I informed PayPal of the situation, my funds were quickly put back into my account. After this occurrence, I proceeded to run to the nearest ATM and take out all of my cash.

December 2018

Gabrielle from Northern Arizona University

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

My go to international payment platform.

Its a great platform, I would definitely use it more if transaction costs were not as high. Most people use and recommend PayPal and so it has got a good reputation to date.

Pros

For me, It has been the easiest means of paying for products here in the USA. I immigrated to the US from South Africa a few months back. When possible, I have used PayPal to purchase items online without having to dip into my dollars and instead just use my South African Rands. In some circumstances, I tried to use my own bank to pay but was unsuccessful because most sites do not accept foreign visa cars. In these instances, PayPal was my only option, and the fees involved for the currency conversion and transaction were the same, if not less, than going through my bank.

Specifically, I like PayPal because the transactions are instant and it is completely safe with various measures in place, such as buyers protection and security ( I have had no issues to date and use it regularly). I appreciate the monthly statement that I receive form PayPal because its a documented record of my spending and international transactions.

Cons

It somewhat concerns me that this is linked to my email. Although I have had no security issues with PayPal, it feels somewhat insecure given that identification is through email. Although it is sometimes cheaper to go through PayPal, they still take a large cut on international payments and so I do avoid using it unless I really have to .

I have noticed that sometimes PayPal is listed as a payment option online, however, I have had a number of notifications come up saying that the store wont accept "international" PayPal accounts. I thought this product was developed for this reason? Why are stores not letting this happen if it technically should not be a problem?

I have also experienced a couple of crashes during PayPal payment or logging in. This is a concern because it involved money. I do not like to see this when PayPal is linked to my money. It may create a gap in the system and expose my financial information and/or place me at risk.