About PrimeRx

PrimeRx by Micro Merchant Systems is a hybrid pharmacy management solution designed for independent retail pharmacies, drug store chains, long-term care facilities, physician offices and more. The solution can either be deployed on-premise or hosted in the cloud.

PrimeRx's features include point-of-sale capabilities, pill imaging, inventory management, compounding, barcode generation and more. The solution helps service providers fill electronic prescriptions by reviewing existing patient, prescriber and drug inventory data. Users are also provided with a compliance dashboard that gives users information about refill management procedures.

Additionally, PrimeRx's workflow management module features include bin management, the generation of electronic ...


Read More

Supported Operating System(s):

Web browser (OS agnostic), Windows 10

43 Reviews of PrimeRx

Average User Ratings

Overall

4.14 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(19)

19

4 stars

(15)

15

3 stars

(7)

7

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 43 results

May 2018

Ernie from Confucius Mannings Pharmacy and Surgical Supplies

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

easy to use and teach- very happy with the product

Pros

support is easy- great product, lots of updates to stay current. i personally met and deal with some of the senior staff and owner.

Cons

hardware issues is a pain- possible field agent to come set up? i understand that hardware is not your field of expertise, but your prices are high but i understand why. this can get outdated with software version.

Response from Micro Merchant Systems

Replied May 2018

Dear PrimeRx User, Firstly, we do appreciate the fact that you took out the time to provide a testimonial. We also strive to exceed our customers expectations. We do provide Hardware maintenance at a very competitive price. We are a TRUE WINDOWS based system - this allows our users, to simply shop for a PC with a price that they are comfortable with, and we will work with you to install our products and services on that PC. For this sole reason alone, most pharmacies find it cost-effective to not pay anything extra for the maintenance, and simply upgrade their hardware as and when required. This gives you the choice along with the savings. We value your feedback and will come back to you with a possible solution that may work for your benefit. Thank you for always supporting us

October 2020

Jenny from Family first Pharmacy Group

Company Size: 51-200 employees

Industry: Pharmaceuticals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

PrimeRX Review

We had been using PrimeRX for 10+ years with multiple pharmacies. PrimeRx provided top-notched and exceptional services to independent pharmacy owners.

Pros

The system is very simple and has an user friendly interface. Training new staff to use the software is a breeze. They also have a lot of training videos online, and they offer training classes as well. Their customer support is great and have been able to resolve my issues quickly. Their support team and developers continue to be innovative in adding new features as well as adding functionality when requested. They respond promptly and problems are resolved very quickly. Their support team enjoys working with customers to fully understand the problems to produce the proper solutions. The software is built specifically for the independent pharmacy owner. They are definitely the market leaders in the independent pharmacy management solution space.

Cons

There's nothing I don't like about this software

Reasons for Switching to PrimeRx

More User friendly and more efficient

Response from Micro Merchant Systems

Replied October 2020

Dear Jenny, Thank you for the 5-star review. I will make sure to pass on the review to all departments. I am sure everyone will appreciate your kinds words. If there is anything else you need from us, please don't hesitate to reach out to us!

July 2020

Meyer from Invictus

Company Size: 11-50 employees

Industry: Pharmaceuticals

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

July 2020

Skrillex-Promises

False promises, ended up transferring and now regretting. Theses guys don’t know Pharmacy and independent pharmacy ownership. They just know $$$$$

Pros

Lots of options and capabilities. However...

Cons

Capabilities does not mean it’s actually implemented and practiced. Promises from uppper management to tweak and improve certain functions but empty promises

Reasons for Switching to PrimeRx

Promise of services which data scan lacked

Response from Micro Merchant Systems

Replied July 2020

Sir, Your review is duly noted. We make all our efforts to service our clients with the best of products and services. Yes, PrimeRx has a lot of features, and although we am not sure which specific feature is not implemented that is being referred, it is apparent that you as a client are not satisfied - and that is something that we don't take lightly. We will reach out you and make sure that we get a list of your concerns and address all of them in a timely manner. Hopefully after which you will change your opinion about our products and service.

February 2020

Nicole from Family HealthCare Pharmacy South

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

1.0

Functionality

3.0

February 2020

Softwar is improving

Lots of bumps in the road. And a big learning curve. This last update has improved many things that were safety and quality concerns. Software is improving with time.

Pros

Pharmacist Verification of prescriptions. Ability to order from 2 wholesale companies within the software. Be able to search by drug name within patient profile.

Cons

Inability to search by Rx number. Inability to put a hard expiration stop date on insurances. Customer service isn't always helpful and usually short or snooty with me when I call in.

Reasons for Choosing PrimeRx

cost

Reasons for Switching to PrimeRx

Opening additional pharmacy - cost

Response from Micro Merchant Systems

Replied February 2020

Thank you for the 4 star review! Micro Merchant Systems provides LIVE Support 7 Days of the Week through Phone, Email, or Chat. Chat: www.micromerchantsystems.com Kindly call 516-408-3999 Email: Support@micromerchantsystems.com If you need one-on-one training email us at Support@micromerchantsystems.com

August 2019

APARNA from Liberty Rock Pharmacy Inc

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

August 2019

Highs and lows

Pros

Very user-friendly easy to use. Can train someone to use the software in matter or hours.

Cons

Good luck to tech support trying to rectify an issue. takes a few weeks at times, sometimes by fixing the issue, they create a new one. Not all customer support know what they are doing.

Response from Micro Merchant Systems

Replied August 2019

Dear Aparna, Thank you for the 4-star review and your kind words about PrimeRx. I apologize for your frustration. Please remember MMS support will do their utmost help resolve any issues you might have. Kindly call or email any tech issues, we will do our best to solve for you. Also please use our support resources by sending your queries to support@micromerchantsystems.com. For most cases when you need support to solve immediate issues, the support is right there, we looked at your call logs and see that for most cases where the pharmacy has called, (like label adjustments, assistance with a report etc.) you may not need immediate attention, By emailing the Support distribution list, instead of you finding the right department, the appropriate analyst will reach out to you. For immediate issues you can always rely on our 7 day support team. More than 95% of your current tickets have been handled by them in that manner. Sincerely yours, Marketing Manager