About Retail Express

Retail Express is a cloud-based retail software that offers point of sale, inventory management, customer and loyalty programs, integrated e-commerce, merchandise planning, warehouse management and financial reporting. It is suited to small and midsize retail stores.

Retail Express provides users “Google-like” product search, live inventory levels and a upsell/cross-sell recommendation engine. Users can set choose from multiple payment options including Buy Now, Pay Later and Lay-bys.

Retail Express stores operational information hosted on a single and central cloud database. Integrated e-commerce solutions provide a single view of customers and inventory - both in-store and online. Reporting module provides information on sales, inventory...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 8

12 Reviews of Retail Express

Average User Ratings

Overall

3.83 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

June 2020

Luke from Big Fish Aquarium Pty Ltd

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

A Fantastic System for all Retailers, big and small

From the initial Sales manager, to the Implementation Manager.... all staff were fantastic, enthusiastic and more than capable of handling any questions/issues I had.

Pros

The easy to use system means my staff picked it up quickly. The detailed Back of House reporting is a managers dream.

Cons

The only thing I've seen missing is an ability to sell an item via weight ($$/per kg), but it's minor. Our previous system never had this either so we're well placed to get around it. Would be great in the future.

Reasons for Choosing Retail Express

1. Staff all have retail experience.2. Your [SENSITIVE CONTENT HIDDEN] has extensive retail history.3. Easy to use program with heaps of features.

April 2019

Melanie from Singleton Hi Fi

Company Size: 2-10 employees

Industry: Computer Hardware

Time Used: Less than 12 months

Review Source


Ease-of-use

2.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

Great POS Cloud System

Excellent service, quick responses to queries, very helpful support. Updates are provided via overnight uploads done automatically with no downtime to your system. New update information is provided in detail via email. They respond well to customer suggestions and are constantly improving the system.

Pros

The implementation of this software is fantastic. A team of experts is available to help you transfer your database of stock, suppliers and customers with ease. Retail Express has a comprehensive knowledge database including video tutorials and instructions which all staff can access. The software is friendly, easy to use and navigate with email and internet integration.

Cons

Special customer orders are tricky to handle. We are yet to understand how to order/manage customer orders and are currently doing this through the lay by option which is difficult unless you have one staff member managing this are (IE: you can over order stock). Back orders are a little cumbersome but can be adapted to suit your business needs. Overall though the positives of this system outweigh the small negatives.

October 2018

Melissa from Rodd Locksmiths

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

4.0

Functionality

4.0

October 2018

Feedback

Pros

easy for sales staff to raise invoices. easy to enter new customers. easy to add new staff and modify existing ones.

Cons

Have to manually do the upload to Xero each day. Can not give customers a 7 or 14 day account. Receiving stock when not all products are supplied is a nightmare. Can not make it compulsory to put a customer PO on an invoice. Can still process an invoice to a customers account when on stop credit. Unable to set own compulsory fields when entering new stock/customers Unable to set own preferences and shortcuts unable to setup credit card surcharge to be added automatically when we select that payment method. we provide service as well as sales. Can't set up a service item - has to be done as stock. Pink pricing always changing/incorrect Disabled products can still be added to PO’s Comments on invoices don’t upload to xero If an invoice that is in xero has been paid cash, and it has been rounded up it wont upload Credit Notes don’t upload to xero

May 2020

Brad from Newrybar Merchants Pty Ltd

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 6 months

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2020

Retail Express Implementation for a Small Multi Sectioned Retail Business

The Overall Experience has been great very easy to transition . The On-boarding Program for Training was Great and the Access to Resources Fantastic. The Implementation Manager and other Points of Contact were all great to deal with.

Pros

Modern Cloud based system that has all the Reporting Requirements needed but all the Functionality of a Modern System in a Age of Technology Advancement . It seems as though it has been designed for this Purpose not the " that's something we are going to develop in the Future attitude" that other Systems seem to have.

Cons

At this stage I believe it is still the Honeymoon Period so just " Training Training Training" to get the Most out what we can Do with Retail Express

Reasons for Choosing Retail Express

Seems like Retail Express was the best option providing all the Power in Reporting and great Cloud based Functionality and Performance with a very sleek modern styling . Best Option Hands Down.

September 2018

Melanie from Singleton Hi Fi

Company Size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 6 months

Review Source


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

Professional Support with Friendly Service

This software is great for a business with multiple locations. It seems to contain a large scale fulfillment section which smaller businesses (such as ours) don't really need. Overall it's been a positive step forward for our business.

Pros

Retail Express is easy to use. The point of sale is simple, yet very clever and allows you lay-by, sell and invoice all in the one transaction. It's search feature is fantastic, letting you view transactions from the day, week or via your own custom dates. We love the ability to email our customer invoices and receipts, saving us both time and money. Working with multiple screens in a web browser is a great bonus for our business.

Cons

Retail Express doesn't really cater to customer orders that well. It categorizes them as lay-by's. It does not enable the customer order to be identified in a purchase order (IE: there is no automatically fulfill mechanism). It's difficult to search for a product and you can't seem to view who the customers are that purchased the product, based on the product.