RMS to RMH Migration

Pros

We have been using Microsoft RMS/Quicksell 2000 at our three retail stores since 1999. The main selling point for RMH is that it is designed to use the existing RMS database. The new application has been largely easy to learn and use. There are in some cases new things to get familiar with, but most manager functions are pretty straightforward and similar to RMS. The POS is very easy for new cashiers to learn and use. RMH support for us comes from our long time RMS partner, Steve. He installs updates and quickly answers our questions. I cannot comment regarding support directly from RMH. Version 3.7 has been very stable for us.

Cons

The separate application called Stocktake is used to perform physical inventory. I would say it is more cumbersome than using RMS.

POS! OUTRAGE and WASTE OF TIME!

Since we were not given any instructions of how to setup or how the system actually works, is there anything on the internet to assist us? The videos we received October 2018 "How to Guides" is product informational videos. The "Online Training Videos tell the story of each time the system was updated from India to Australia to America with information for what clients can do, NOT "How to" do anything. We have been inching our way through since October 2018, reaching out to other retailers who use this system and are also very unsatisfied with the system, expectations and that there is no complimentary support to assist with any issues. We are now using it however not to the degree we were promised. The cost of customer support is outrageous which was not shared with us until we purchased the program. We cannot afford it every time we have a question, for which we have a lot and many more I am sure in the future. Like will this convert to another retail program?

Pros

Looks! The POS is pretty. Adjustable reason codes. Reason codes necessary at check out for price adjustment.

Cons

Looks can be deceiving. Instruction and "How to" videos incomplete or non-existent. There are a lot of dead ends. There are places where there are too many unnecessary steps. We are receiving errors and hit cancel to get out of it but it still does the function. I can't even list them all!

Huge regret to install RMH Central!

Once RMH Central was install ALL of our reports have been innaccurate, transactions are missing from Central, double upload! I am beyond frustrated that a product would be encouraged to be installed when there are so many known bugs! BIGGEST REGRET OF 2019 was installing RMH Central

Pros

POS works well, albeit a couple of bugs.

Cons

RMH Central completely inaccurately reports our sales tax, tenders, and MISSING transactions. Can not PO from Central? Very frustrating for a multi-store environment

THEY TOOK A 1980 TECHNOLOGY AND MADE IT INTO A 1990 UPGRADE

HORRIBLE AND NOT AN IMPROVEMENT OR UPGRADE.

Pros

IT WAS LIKE THE OLD PROGRAM THEY STOPPED SUPPORTING. ARCHAIC. LACKING IMAGINATION AND NO FORWARD THINKING.

Cons

LOST QUICK ACCESS TO JOURNAL SEARCHES. I WOULD IMAGINE ANY PROGRAM BUILT BY A 3RD GRADER WOULD FUNCTION BETTER THAN THIS OLD PLATFORM. NOT A PROGRAM A RETAILER WOULD JUMP UP AND DOWN ABOUT. I BOUGHT IT. THERE WAS NO SUPPORT TO GET IT RUNNING IN MY STORE. 6 MONTHS LATER I FOUND SOMEONE WHO COULD HELP ME AND HE CALLED THEM TO GET UNDERSTANDING ABOUT HOW IT WORKED. $300.00 LATER HE HAD IT RUNNING. NO SUPPORT. NO IMPROVEMENTS, LOST SOME EASY PARTS FROM OLD PROGRAM. DO NOT BUY THIS PRODUCT. FIND ANYTHING ELSE. DON'T WATE YOUR MONEY AND TIME. IT IS NOT WORTH IT.

HORRIBLE EXPERIENCE!!!! One year in and we have had to recount our inventory several times

DO NOT UPGRADE TO THIS! FEEL FREE TO CONTACT ME IF YOU ARE EVEN CONSIDERING THIS PRODUCT!

Pros

Nothing works well, inter-phases crash and does not work well with peripherals - pole displays and credit cash machines are slow to react and you will regret this purchase/upgrade.

Cons

Everything up to this point, how simple should it be to update inventory figures with PO's, populate dates and provide accurate figures? This even messes up the sales tax calculations!

huge disappointment

after using rms since 2009 and quicksell prior. rhm for it's cost of the software outright and cost to change over too it has been a huge disappointment! strongly considering reverting back to rms at further expense

Pros

not much, hard to believe i bought rms ten years ago...and feel it's way better!

Cons

Screen /invoice formats are awful. seems like almost anything and everything takes extra clicks to get anything done

Support is non existent

Can someone please reach out to me that has experience with this product we only have one POS. Thank you,

Pros

do not know we have not been able to complete install

Cons

support is non existent we cannot get any help with basic questions