Back office items
Supported Operating System(s):
About Retail Management Hero
Retail Management Hero is a point of sale (POS) solution for small to midsize businesses and single-store operations in industries such as convenience, grocery, apparel, sporting goods, wine and spirits, gift and specialty. Both cloud-based and on-premise deployments are available. The solution offers features to manage all back office and POS activities.
Retail Management Hero includes inventory management features such as loss prevention and detection, serial number tracking, accounts receivable and purchasing control. Users can design receipts, labels and over 300 reports with a built-in tool. The solution also offers support for gift cards and loyalty programs.
Retail Management Hero includes an offline version for when the internet is unavailable. The solution can be used on tablets and touchscreens. It also offers integration with Nitrosell for hosted e-commerce.
3 Reviews of Retail Management Hero
Overall rating
1.00 / 5 stars
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Showing 1-3 of 3 reviews
February 2019
Karole from Retail
Company Size: 2-10 employees
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
February 2019
POS! OUTRAGE and WASTE OF TIME!
Since we were not given any instructions of how to setup or how the system actually works, is there anything on the internet to assist us? The videos we received October 2018 "How to Guides" is product informational videos. The "Online Training Videos tell the story of each time the system was updated from India to Australia to America with information for what clients can do, NOT "How to" do anything. We have been inching our way through since October 2018, reaching out to other retailers who use this system and are also very unsatisfied with the system, expectations and that there is no complimentary support to assist with any issues. We are now using it however not to the degree we were promised. The cost of customer support is outrageous which was not shared with us until we purchased the program. We cannot afford it every time we have a question, for which we have a lot and many more I am sure in the future. Like will this convert to another retail program?
Pros
Looks! The POS is pretty. Adjustable reason codes. Reason codes necessary at check out for price adjustment.
Cons
Looks can be deceiving. Instruction and "How to" videos incomplete or non-existent. There are a lot of dead ends. There are places where there are too many unnecessary steps. We are receiving errors and hit cancel to get out of it but it still does the function. I can't even list them all!
September 2018
Jeannine from Liquor Store
Company Size: 2-10 employees
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
September 2018
HORRIBLE EXPERIENCE!!!! One year in and we have had to recount our inventory several times
DO NOT UPGRADE TO THIS! FEEL FREE TO CONTACT ME IF YOU ARE EVEN CONSIDERING THIS PRODUCT!
Pros
Nothing works well, inter-phases crash and does not work well with peripherals - pole displays and credit cash machines are slow to react and you will regret this purchase/upgrade.
Cons
Everything up to this point, how simple should it be to update inventory figures with PO's, populate dates and provide accurate figures? This even messes up the sales tax calculations!
Response from Jeff of DataTech Corporation
Replied October 2018
Jeannine, thank you for honestly expressing your frustration with our software. Having worked with you directly over the past couple of months I can tell you we care a great deal about your eventual success with our product and are working hard with your reseller to provide updates that solve the problems you’ve been experiencing. It is true that there were a couple of bugs that we have now fixed and believe they will solve the problems you have encountered. Let’s get the updated software installed and revisit your experience. I won’t rest until your problems are solved. Regards, Jeff Riley, CEO Retail Management Hero
March 2019
Donna from Orange County Government
Company Size: 11-50 employees
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
March 2019
Support is non existent
Can someone please reach out to me that has experience with this product we only have one POS. Thank you,
Pros
do not know we have not been able to complete install
Cons
support is non existent we cannot get any help with basic questions