Ricochet Consignment Software

4.76 / 5 (29)

About Ricochet Consignment Software


Ricochet Consignment Software is a cloud-based point of sale (POS) solution designed for consignment and second-hand retailers and helps them to manage their daily business operations, interactions with the customers and process financial transactions.

Ricochet helps users to create different commission splits and item fees. The consignor login allows consignors to check the status of inventory, pending payouts and account history. Users can discount items and process returns through the system. The customizable settings also support auto-discounting and expirations.

Ricochet's account control module stores the consignors' information and inventory items. Its payout feature can payout single or multiple consignors at once. Additionally, Ricochet offers users various hardware components that integrate with the solution such as label printers, DYMO labels, printers, scan guns and more that can be purchased separately via product website.

Services are offered on a monthly subscription basis that includes support via phone, email and an online knowledge base.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

29 Reviews of Ricochet Consignment Software

Average User Ratings

Overall

4.76 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(23)

4 stars

(5)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 29 reviews

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February 2015

Kristi from Reclamation, Consignment and Gift Shop

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2015

Ricochet Consignment Software Has Been an Essential Part of Our Success

When developing our consignment shop we wanted to focus on customer experience and unique merchandise. To accomplish this, we knew we would need a software that would reduce the time normally invested into tracking inventory, consignors, payouts, and other laborious tasks. We searched and researched in an effort to choose a software that would not only function and operate to meet our needs but do it efficiently. Unfortunately, it became the most overwhelming and miserable part of putting together our business. We read reviews, we did demos, and we attempted to conquer systems that were cumbersome and complicated (with hefty costs attached to any additional features or upgrades!) We needed an intuitive interface to process everything quickly from anywhere and we didn't want to spend hours training employees to operate systems we barely understood or had difficulty navigating. Thankfully, just before we opened, we discovered Ricochet! We immediately felt at home with the system. It was easy to guide ourselves through without extensive explanation, the features were well developed, and most importantly we could access our shop data from anywhere (giving us the freedom needed to build our brand and customer base)! After our initial one-on-one demo, we were completely sold by the quick responses to all of our questions and concerns. Since we have opened, we have really appreciated the efficiency of the Ricochet software. We quickly train employees and they actually enjoy using it! We can pull our data and information when away from the shop...including processing sales (no loss of revenue if someone loves our products at festivals, trade shows, or other events)! Customers have also remarked about the cool aesthetics of our POS screen (a great bonus for us as we strive to create a fresh brand)! But the biggest return on our investment has been the customer service. The key a successful, profitable business is in building relationships and giving your customers confidence that they are important and their needs matter. This is the type of reliable support we receive from Ricochet and it makes it easy to mirror it on to our customers. Anytime we face issues we have the ability to reach out and get immediate answers and assistance without worrying about additional charges for troubleshooting. Ricochet is a growing software that is continually adding important features and benefits that help us progress as a business. We are proud to be part of its evolution.

December 2017

Amanda from Cactus Flower Clothing

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

This software is incredibly easy to use and has streamlined our checkout process. We love Ricochet!

Pros

Ricochet is intuitive and easy to use. The reports make daily accounting easy and quick. We also added integrated processing and that has cut our checkout time in half. Our consignors love that they can see their sales online and we love that it is easy to pay them out and track payments. We use the rewards program to incentivize our in store events, and it makes marketing to our customers easy. The customer service is great. We have never had an issue arise that we did not receive immediate help with. The Ricochet team takes our feedback into consideration and is always improving the software to better meet our needs. We had a difficult time finding a POS that met our shop's unique needs, as we are both a consignment and new item retail shop. We have found that Ricochet was what we needed to bridge the gap between two different types of inventory. I also found that the ability to use Ricochet on multiple devices a huge plus. We sometimes tak an Ipad outside for sidewalk sales, and this was the only POS that allowed us to do that. We have been using Ricochet for 6 months and continually like it more and more!

July 2016

Capri from Half Mile Handmade

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

Would Never Dream of Using Another Software

From my first interaction with Ricochet I was hooked! I signed up for the free trial, watched the informative tutorials, and was contacted by the company to follow up on how my experience was going. I knew this was going to be the perfect software to run my business. After signing up Nick and Brady were available, attentive, and incredibly helpful with getting everything set up. I wouldn't call myself a technology expert by any means - but the whole process was so simple and continues to be everyday that I use Ricochet; I would never consider using anything else. Beyond the plethora of online resources they are always available to help when I need them and always respond within 24 hours or less. I have been impressed all around with the company, the software, the customer service, and my vendors have been as well. I would highly recommend Ricochet for use in any store that uses a consignment sales model.

Pros

My number one favorite feature is that vendors have the ability to log in and see their sales and inventory. This saves me and my employees lots of phone calls which allows us to spend more time helping customers and merchandising.

Cons

It would be nice to be able to make changes to items that were rang up incorrectly in house rather than having to contact Ricochet to fix these small issues. Also, I would love to see a role between "manager" and "employee" where a sales associates can add new consignors and inventory plus run the POS system but not have access to the reports.

November 2017

Keith from Kaleidoscope Custom Goods, Ltd

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Great software and support

Pros

The software is very easy to use and learn and offers almost enough features to be a full ERP system. My favorite feature is the vendor login. The customer support from the Ricochet team is top notch! They are frequently releasing new features with software updates, too.

Cons

This software is superb for managing inventory and vendors. I would like to see the ability to set quantity-based discounts for items and some more marketing features - such as coupons or special pricing - that can be integrated with the e-store sales and in-store sales.

January 2017

kim from Fleur de Chic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

consignment software

I have had excellent customer service as we've learned this software, easy fixes and always helpful and easy to talk to. This also gives us a broad overview of our sales easily.

Pros

ease, customer service, layman understandable

April 2019

Francesca from Treasure Trove Mini Mall

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Fantastic Software for your business

This software takes away all your stress of keeping inventory and customer under control.

Pros

This software is very user friendly and make keeping track of inventory and customers a breeze.

Cons

No cons to think of its a great software program

November 2015

Bonnie from Sun and the moon

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2015

Very user friendly .

I am new to the business of owning a consignment shop. So the software was incredibly intimidating to me. Within days it became obvious to me that I was going to be able to learn the program with not a lot of difficultly . Here is my real reason for writing this summary. The owners Brady, Nick are just amazing. There were days where I phoned them three, four times a day. Never did they make me feel like I was a bother or incompetent . They walked me through the program over and over again until I was comfortable to move onto the next . The day I opened Brady helped me over the phone with several transactions. I have been open for two weeks now and doing well . It's all very exciting. I have yet to learn the next steps to running the business as far as writing checks etc. . Yet, I have no fear that Brady will be there for me again every step of the way. I looked into other programs and it was hard to know what would be right for me. Well I no longer wonder . I have talked to others with different software and I know without a doubt this was the best fit for me. Thanks Brady for all your patience and support . I could not be up and running so smoothly without you.

February 2015

mary from Brandy's Hope Chest, Inc.

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2015

consignment software

i chose ricochet consignment software initially for ease of use but also because there was always assistance if i had any problems or questions. i loved the program. now it has been updated and has more efficient ways to navigate the system. i love everything about it. being able to get into an account, view inventory, add or delete. it is all so easy. the only thing i do not like about the software is the time out is so short. we are a very new business and sometimes there is a longer delay between uses. it only has a 10 minute wait before it logs you out. otherwise it is awesome. also, nick and brady are always available. i call, text or email and get a response so quickly i am always surprised. they are readily available and help me with any and all questions i have. they always make me feel valued as a customer. i recommend the software to everyone who is in need of consignment software. the cost is very affordable and is the best i found during my research. once you decide to use it, be sure to contact them for advice on components to choose. it will save you time and money! good luck!

May 2016

Deanna from Everything Has a RePurpose

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2016

AMAZING!

Ricochet Consignment Software is outright the best I have found out there. Prior to opening my store, I trialed several different options, but when it came down to it, Ricochet met all my needs. This software is extremely user friendly and offers many options not offered by other software, such as consignors being able to enter their own inventory. This is a huge plus for me, because I hate doing inventory! Also, their customer service is AMAZING! Any time I have had a question, or an employee working the store has had a question, Ricochet is extremely fast to respond with a phone call. When they do respond, it is always from someone I have talked with before, who knows my business, my situation and what we have talked about before. This makes everything much easier and more personal, so I am not having to try to explain things again! I cannot imagine running my business without them! Being a new business owner, there are many things to worry about... let these guys handle this portion for you so you can manage the rest!

June 2017

Nikki from Treehouse Artisans & Merchants

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Great, easy to use software that offers a lot of features.

Pros

This software is very intuitive, especially compared to other consignment programs. Item entry is fast and easy, the labels look professional, and vendors can see real time sales. The screen presentation is simple and uncluttered, and it's very easy to move between functions. It works really well with a touch screen monitor.

Cons

My business sometimes requires the use of smaller labels, and the software currently prints just one size label. I also would like for the label printer to recognize when there are multiple quantities of the same item.

May 2018

Kenneth from Treasure Cove Upscale Consignment

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Amazing all in one consignment software that would beneficial to any consignment store!

Pros

This software is extremely easy to learn and use. They provide frequent updates and new features. The point of sale feature is great and the fact that it all works with a touch screen monitor is awesome because it helps us to look more professional and tech savvy than the competition. The labels you are able to create are great and look very professional.

Cons

This is really good software. We have tried most of the competition and this one seems to be the best value for the price. I can't think of anything negative about it.

February 2019

Shannon from Under The Arbor

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Great program for consignment store/co-ops

It was such an easy set up and their customer service and you tube videos are really great. They don't just sign you up for a program and never talk you again, they really make sure you understand it for your specific business even down to tagging your items and what items to buy.

Pros

Web based and ability for vendors and consignors to check sales and input inventory from home

Cons

The only negative I can think of is our vendors cannot see their sales for a specific time frame for example feb 1st through feb 7th. They can only see a specific days sales or a payouts total not a custom timeframe.

December 2015