About SimpleConsign

SimpleConsign by Traxia offers a web-based single or multi-store solution for consignment stores, resellers, small retailers, antique malls, and art galleries. No download is required, and set up, data conversion and backups are included.  SimpleConsign is accessible anytime and anywhere users have an Internet connection. For new users, SimpleConsign offers live training, and customer support is included in their monthly fees.

SimpleConsign manages Point of Sale (POS), consignor relationships, customer tracking (i.e. integrated loyalty programs), eCommerce, and real-time dashboard views. It also separates consignor and store-owned (new or used) inventory. Users have the option to buy the system outright, which gives them the added ability of having autom...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8

345 Reviews of SimpleConsign

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(268)

268

4 stars

(60)

60

3 stars

(13)

13

2 stars

(4)

4

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 345 results

August 2018

Eric Jackson from Second Gear

Verified Reviewer

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2018

Early Adopter Here

We've been very pleased with everything about this software. Most importantly (in my book) their customer service is VERY responsive and extremely helpful. Considering how much our operations rely upon their interface, any downtime would be catastrophic. The handful of times that we have had issues, they really have dropped everything to work with us to get it resolved in short order. That means pretty much everything for our store.

Pros

The software is very intuitive. We switched our software over from a piece-built Access system back in 2013, and there was a learning curve for staff, but it went very smoothly. For a high-volume consignment based store with over 7,000 consignors, I can't imagine using anything else. Additionally, being cloud-based means that when we have technological complications on one computer, we still have functionality.

Cons

There have been a few tweaks and customization changes that we have requested from the company that either haven't happened or have taken a long time to implement. Please understand, this is a minor issue, and they have become a very large company so we don't expect special treatment. The fact that this is the thing I like "least" is more testament to how great the bulk of our experience has been.

Response from Traxia

Replied August 2018

Thanks so much Eric. What a terrific review! We really appreciate you taking the time. We tweak and make changes to the system based on the number of requests we receive for a particular feature. We truly want SimpleConsign to be a customer-driven system. Believe me, we're listening to all of your suggestions. Thanks again.

January 2021

Jennifer from FlairTrade Consign

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

January 2021

Traxia

Like I said earlier, this is a good product and the customer service has always been great when submitting a service ticket, lately that is not so much. Updates are done with no knowledge to us, the customer. When we have found errors to updates or ask a question about the recent updates through the service ticket procedure. We haven't gotten an answer, some times we have had to call the support number to see what is going on. Other times they say they will get back to you and they forget, so you have to follow up with them.

Pros

That all features are on one page. It is easy to training new associates.

Cons

That updates are done with out knowledge, and it can cause mistakes and they aren't found all the time by the team that did them. When an update is done and we have questions lastly we have emailed and gotten no response back on why and what happened. Customer service was one of the reason I used to recommend traxia, but lately that has not been a good experience. Reporting is good but still have a hard time finding or creating reports that work best for your store.

Reasons for Switching to SimpleConsign

[SENSITIVE CONTENT HIDDEN] wanted the cloud base system. Was told by others how great the customer service was.

Response from Traxia

Replied January 2021

Hey Jennifer, thank you so much for your review. Over the past several months we have made it our goal to be even more transparent about updates, and we now include them in a weekly email for all our subscribers,

January 2021

Lizanne from Bo & Ko. Kids

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

January 2021

Kids consignment store

For the most part it’s been great. Since adding the Shopify plug in and most of my business transferring to online now due to Covid I now am very frustrated with it. The customer service has been good but it’s a massive expensive for me for something that really doesnt totally work and yet I’m way to financially invested to change softwares to something that transitions with Shopify better. I hope to see some improvements and more help navigating this.

Pros

I find the software great for having both new & used items on one software. It’s pretty user friendly and any time I have an issue with it they call me back right away.

Cons

I’m having a pretty frustrating time with the ease of adding Shopify to it. It’s a lot of money to add the Shopify plug in and yet it’s quite archaic. I can’t really find anyone in Shopify that can actually help me because everything needs to be done through Traxia. I wish I could have a few hours with someone that is well versed in both Shopify and Traxia but there doesn’t seem to be such a person. The variants make my website super hard to navigate. I can’t add Facebook shopping or Instagram tagging because of this which has lost me so much business. It’s frustrating in these Covid times as I need all the help I can get and I don’t feel supported.

Response from Traxia

Replied January 2021

Thank you for your review Lizanne. When it comes to our Shopify plug in there are bound to be hiccups as both systems are completely independent of each other. The best course of action is to get your Traxia account set up and then get your Shopify set.

February 2021

Martha from Vintage Vogue

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2021

Everything on my fingertips!

I have everything on my finger tips. Their support is awesome!

Pros

I love this software because of the ability to work anywhere and with every transaction or change I can see it, no need to be glued to the physical store. It has great reporting, I make my own custom reports, I really like that. I also like the fact that they are always trying to improve it...making it better for us users. Their training videos are a great tool when you forget how to do something. Overall I am well pleased with my decision of moving over to Simple Consign. I just wish they had Big Commerce also like they have shopify.

Cons

No Big Commerce, not connected to ebay...that would be very helpful, if they could connect our store to Big Commerce and eBay. Also it would be very helpful if it would have a weekly summary of sales report that it would generate a daily sales and than at the end a total of the week. I would like that because that will help me with my sales goals for next years projections. Just a daily report and than at the end of the week all dailys and the end total would be AWESOME!

Reasons for Switching to SimpleConsign

It was crashing too much. Not giving me great reports.

Response from Traxia

Replied February 2021

Thank you so much for your review Martha, with our shopify integration that should open up a lot of other options like eBay. I will bring the rest of your ideas to our dev team, thanks so much!

January 2021

Michelle from The Carson House

Company Size: 2-10 employees

Industry: Furniture

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Recommended with No Hesitation

I am finding that inventory management has become much simpler by integrating Simpleconsign into my business. Everyday activities like tagging, uploading photos to my website, processing Items… Have become become much more streamlined and take less time - which saves me $ and stress. I have over 600 consignors, and now I am able, at a click, to access their account, answer their questions, and truly understand their activity. I feel I have much more visibility to my business, and it’s health, as a result of partnering with SimpleConsign.

Pros

I think the main feature, says it in the name. SimpleConsign… It is simple to use and intuitive. Clearly much thought was put into what features are needed most to run a consignment retail environment. It integrates beautifully with our Shopify website, and is well supported... with technicians responding almost immediately which is what is needed in a retail business space. I would highly recommend.

Cons

Given it requires remote integration (owner driving roll out from afar). I would’ve hoped for an ‘integration coordinator’ for my account. Having one individual from SimpleConsign triage issues, train, ensure account specific issues were addressed, and ensure all the ‘boxes were checked’ would have prevented extra work at my end. As well, SimpleConsign does not offer a platform that is formatted for phones. I do a lot of work remotely on my Apple phone, and find the platform hard to navigate from my phone.

Reasons for Choosing SimpleConsign

I needed a platform that was able to integrate with Shopify, that was affordable, and supported 24/7...especially given I was in Canada. I did my best to research any feedback regarding the various platforms. SimpleConsign had the best testimonials regarding easy of use and remote support - that is what tipped the scales.

Response from Traxia

Replied January 2021

Thank you for the review Michelle, usually during your setup process our onboarding specialist is there for you every step of the way. If you are having any issues please contact us at dennis@traxia.com to make sure someone can help you get taken care of ASAP.