About Square Point of Sale

Square Point of Sale is a mobile POS system available for iOS and Android devices. Key capabilities of the Square POS system include online payment processing, sales reports, inventory tracking, digital receipts, Square marketing campaigns, eCommerce, insights/analytics, plus more. Businesses can also manage e-gift card sales directly on the Square Dashboard and Square app.

The restaurant POS system can be used to manage third-party pickup orders from Postmates, DoorDash, Chowly, plus more. With Square POS, businesses can accept tap cards, Apple Pay, and Google Pay. This POS solution also works offline and can accept swiped credit card payments while internet service is temporarily unavailable. Square's dash...


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Supported Operating System(s):

Web browser (OS agnostic)

1,185 Reviews of Square Point of Sale

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(875)

875

4 stars

(295)

295

3 stars

(57)

57

2 stars

(11)

11

1 stars

(7)

7

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1185 results

February 2020

Athena from Associated Estate & Appraisal

Verified Reviewer

Company Size: 2-10 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2020

A huge help when running estate sales

Square point of sale has been a great asset allowing us to take card payments not only in person when we run an estate sale but also over the phone for clients who wish to pay their invoices with a card versus a check. The option of a text or email receipt is also very helpful for those who want proof of purchase/payment when we don't have a printer onsite.

Pros

It allows us to take card payments for any amount using the app when a customer doesn't have cash instead of the risk of taking a check.

Cons

The processing fees are competitive with other services such as PayPal but still high and cut into our profits.

April 2020

Mylinh from Tran-Quility Acupuncture

Company Size: 1 employee

Industry: Alternative Medicine

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Square POS app

This has been great with no problems! It allows me to bill anywhere and review my billing history. It gives me a breakdown of new clients and how many returning. One thing I would like to see change is the 1099 form. It only gives me one if I sell more than $20K in products a year. I would like to be less and more flexible for small business owners!

Pros

This is portable and accessible from anywhere. I also like that I can send invoices, schedule a time for it to send and set up reminders to the client!

Cons

On the initial setup, my profession was not setup up properly so I was not able to accept HSA or FSA credit cards. It was because there was no option for me as an alternative healthcare provider. Customer service helped me and my issue was fixed!!

Reasons for Choosing Square Point of Sale

I actually still have both but the Square app is more user friendly on my smartphone such as invoicing. I use square more for my business.

June 2020

Julie from Crooked Tree Coffee House

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2020

Square POS outperforms all others

We are now able to stay on top of our business because of the Square POS. It tracks our sales by categories, by the hour, it allows comparisons to previous sales by the day, week, month, and year. We can see what trends there are in products and plan accordingly. We can monitor sales while we are away, which really helps us manage employees and scheduling so much more efficiently.

Pros

I cannot say enough good things about Square POS. We switched to Square POS several months ago, and it has changed so many aspects of our business! We now know exactly what's going on!

Cons

I am 100% happy with Square. We had minor blips the first week, but it was smooth sailing after that.

November 2018

Tammy from G2 Multifamily Property Mgmt

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2018

Square Point of Sale

Overall I had been having a decent experience with Square but having to spend so much time looking for a phone number and then waiting so long for a person to tell me my customers had to wait 7 to 10 business days for a refund that was caught 15 hours or less from the original transaction was ridiculous. I had to go and get a money order to give one customer for the refund and NOW have to drive across town to now pick up a money order from her once the refund was posted to her account so I can deposit the additional money I gave her Saturday so she had funds through today when the refund posted. A lot of unnecessary running around when it could have been corrected within a day or two not 10 days! It was enough aggravation that I'm looking for another money transfer app for our events.

Pros

I liked that it was a convenient way to accept payments anywhere via my mobile cell phone through the Square App.

Cons

I didn't like that customers couldn't make a payment directly from their phone & that Square charges a higher fee to manually enter a credit card. There was a glitch with square that kept showing a different totals than what was entered $82.00 it showed $82.03. The customer said run it with the .03. Then the next day LESS THAN 24 hours later I saw the deposit total from Square to our bank account and it was a lot more than it should have been. I looked up transactions and saw where 2 customers were highly over charged. (1) I entered $52.00 but Square deducted $520.09 from the customers card, (2nd) I entered $53.00 but Square deducted $530.06. I immediately looked through their website to see if I could refund the difference but had no way of doing so through the website. I was able to refund the difference through their Square App. That was done maybe 15 hours later I refunded the difference and sent screen shots of the refunds to the 2 customers. Two days later one of the girls said the refund hadn't processed. What seemed like 30 minutes or longer looking through their website for a phone number - called to speak to someone and was on hold for 30 min. or longer to get someone. This person didn't seem to care that I refunded these customer's accts. 15 hours or less from the transactions took place. He said it would take 7 to 10 business days to refund their accts. That was large amounts of money for someone to wait a week when it was caught 15 hours or less.

April 2020

Shannon from Beauty By Vershel

Company Size: 1 employee

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Excellent POS Software

My overall experience with Square POS is amazing. I have recommended this app to so many people. I’ve known about this product since it’s beginning back when you could get a card reader for free on the mail. This app has always been a saving grace for me. Honestly I will never use any other POS.

Pros

This software is so EASY to use. Literally it’s a no brainer. I have used this app in conjunction with StylieOne which was an appointment scheduling app and it made collecting payments from my clients so simple. I love the sales and transaction reports that I have access to because it makes my life easier come tax time. Also this app sends you daily sales reports to your email. The equipment to use with the app is inexpensive.

Cons

There aren’t any cons to the service. Honestly it’s a great service all around. I can’t see how anyone would be disappointed.