Talech Register Software

Talech customer letdown (can't call it support) was useless, just gives off with the same excuses all the time.

Pros

Not much really I couldn't find anything outstanding

Cons

Bought the epos hardware along with iPads (x4) the system never worked, the discount system is useless for multi purchase, was told update would follow, never did, spent £4k+ on something that did not work for our industry

Rest assure, no business referrals will ever come from us!

Pros

We purchased a complete Talech POS system for one of our 2 locations, so that we could get set up before launching the 2nd store.
I did a lot of research and we ultimately settled on Talech because we wanted to keep our credit card processor, and the rep recommended Talech.
Service before the sale was stellar.
The system arrived and we couldn’t set up, the printer didn’t ship. A half dozen people were pointing fingers at one another via email and copying me “the customer” in on it, highly unprofessional and unproductive. At one point in time they demanded that I got the printer but must have thrown it away with the packaging. It wasn’t even on the packing list!
Long story short, the printer was on backorder. Wow.
However, that didn’t stop Talech from charging us for our 1st month even though we couldn’t set up.
We were very reluctant to get the 2nd system but we already had time and training invested in our employees. Otherwise, a big fat juicy “NAY NAY STAY AWAY.”
Also, the only weekend support available is for tech support. No customer service or sales support on the weekends.
Uhmmmm.... the users of your equipment are restaurants and retailers. Kind of absurd. Especially since they boast about 24/7 support. Well, sorta....

Cons

Love the software. Perfect for our business. Easy to set up and use.

Pros

Really simple to use and it's easy to use the POS app. Also its compatible with all different types of Bluetooth devices.

Cons

The cost is a bit much. Also, the customer service representatives are hard to reach. It's a pain when using multiple terminals and we have to shut one down.

Pros

Within the agency we have identified only 3 excellent point of sale options that are handled from an iPad, Talech has always been one of them.

Cons

We would like that Talech could be used in other devices to give it a larger number of users. Our clients do not always have an iPad and it is not an expense they want to make

Pros

Once you learn everything, pretty easy to use simple POS app. Keeps good data, stores most information that is needed

Cons

It should have the ability to print out tickets per order. The updates sometimes make it hard for the users who were used to the older version

Pros

Ease of use is it's strong point for sure! I've trained a volunteer to use it in a matter of minutes. It really takes the feel of a standard cash register, compatible with all sorts of Bluetooth devices for card readers, scanners, and printers. Looking up previous sales and daily totals by various segmented data is great, no needing to log into a separate program or computer interface.

Cons

It can be a little bit of a pain when trying to work with both a keyboard and a Bluetooth device, or if you are using multiple terminals close to one another. I also dislike the open order feature, it defaults to saving any order you've started prior and just lists them for days.

Pros

What I like most is how easy it is to use. Easy to navigate to my products and closing details. Easy able to print out reports and employee hours.

Cons

High monthly fees!!!
System occasionally freezes, shuts down and needs upgrading in the middle of sale.

Cons

everytrhing. Absolutely nothing is convenient or user friendly, unless you are running a very low volume company. I wouldn't recommend this system to anybody. Don't buy this pos system. not very easy to use in any way.

Simple, straightforward POS for a reasonable price.

Pros

Its easy to use, easy to train and inexpensive. If you have simple menu or product list, there is no reason to pay more.

Cons

The support is a little shake and disorganized at times. There are also some midstream issues with their development of an enterprise level system.

Pros

This system can be easy applied on iPad, touch screen is easy to use, data analysis function is useful. It also has working time recording function for employees to record their shift and also easy to tracking. We use this system on daily bases, so the end-of-day report is an outstanding point.

Cons

this system only works on small business, or the business which do not have large volume of products. If the business do have large volume of products, then it will take a while to find out the product that you are looking for every time.

Ease of use. Reporting if numbers and inventory. Space saving

Pros

Setup is good toggle between tasks is also very good Also the colors give it a vibrant feel Online ordering

Cons

Needs to develop a system for delivery customer information needs to be faster. Also need to work on online ordering

Pros

I like that the system is customizable and the reports are easily accessible from home or any tablet.

Cons

Customer support is hard to reach and the program is missing features that restaurants need and it takes too much time for them to be implemented. And every time there is a system update, some other part of the system fails

Can order from the table.

Pros

I like that the software utilizes iPads at table side, enabling orders to get entered and executed more rapidly than with a stationary POS.

Cons

I don't like that it is not ready for use in restaurants, and that our training session was with someone who barely knew the basics of the software. There are so many features that are missing that are basic to restaurant utility. It is not solid like 2touch, the software we were using previously. We have had to struggle through problems, some of which have been addressed and fixed by the developers and some of which have not.
Training was poor, and there's no manual, just isolated pages. After months we JUST learned that we can void a payment by swiping left on the payment. Perhaps there should be some visual clue to show this possibility.
We are using EMV, and there's no way to swipe to start a tab for a customer. Even if it doesn't use the credit card for charging, being able to swipe to start a tab with the customer's information would be helpful in our busy bar.
The chip readers and the iPads are daily becoming unsync'd (bluetooth) for no good reason and have to be re-sync'd.
There is no way to schedule or send a daily emailed report at closing time, and there's no way to customize a report for our team.
Comps have not been thought through. We were told to use house accounts, which did not work correctly for tax reasons, then told to use discounts, which we are now using. Party deposits have not been thought through. We were told to create a product and a discount for deposits, but will be using house accounts.
There's more but I'm at limit.

It gets the job done at a very basic level.

Pros

Responsive tech support.

Cons

Not best match possible for consignment-model store/gallery. Need better indiv tracking, ck writing, inventory capabilities.

nothing at all. more headaches than anything else.

Pros

There is nothing good about it. Very bad software. Not happy at all. Not at all what they said it would do.

Cons

It is not everything they said it was. Support sucks. You wait forever. They make a ticket no. for your call but don't get back in a timely manner.

Horrible, night mare, regrets, anyone that has read reviews on the Merchant services call support team will no it all started with them, yet Talech supports and pushes them as partners. over 2 months and still not working. thousands out of our bank account. Stay away from him and anyone who deals with them. Tech support for talech is non existant in a hurry. Lots of phone time sitting and listening to music.

Talech support techs are always very knowledgeable, very polite and helpful. I never hesitate to use their services because of the great service they provide.

Pros

Using iPad's is easy.

Cons

Very slow response system when using POS.

Customer service is really bad!!!!!! Call because you are having a problem and are shut down until it is fixed and you have to leave a message and they will call back. Had that one time and worked on it for about 45 minutes and got it going and it took 3days for them to call back!! If I would not have got it going what would I have done? Dan Martin Pop's Grocery

Pros

Easy to learn and teach others to learn

Cons

Long wait to get help when it is NEEDED ASAP

We have our Talech system putting tips in for people who do not get tips (dishwashers, cooks, etc). I can not get it to stop. I have tried the 'fixes' that have been suggested- they do not work. My concern is if we ever get audited, the people who didnt make any tips might get in trouble for not claiming them (even though they didnt get any tips) and that we might get in trouble as well. It needs to be addressed in my opinion

Talech is not really geared for cash sales too many steps to print a duplicate receipt. Was easier to use before the last two updates. New to be able to update products more easily.

Pros

Can manage inventory

Cons

Too many steps to printing second cash receipt

Advice to Others

Make it more user friendly