The EDGE by Abbott & Shapiro is a comprehensive software system for independent jewelers with between one to five stores and up to 20 users. It offers industry-specific touches such as drop-down menus for selecting diamond clarity and jewelry chain types.
Inventory management is one of the applications that provide features such as bar code scanning and integration that makes it easy for users to add, manage, and track products in the system and on the shelves.
The EDGE's marketing tools help in building customer relationships. The system can pull up clients' names based on name, location, anniversary date or other search fields. Create anniversary postcards and seasonal mailers customized with your clients' names and special dates.
The EDGE offers an integrated suite that includes point of sale, inventory management, customer management, and e-commerce applications. The system interfaces with quickbooks Pro for intuitive accounting. The software is built on the Microsoft.NET platform and is installed directly on the computer system.
Alicia from Diamond Couture
Employees number: 2-10 employees
Overall Edge is good for jewelers but needs some technical improvements to prevent it from crashing.
We like that Edge offers jewelry specific features, such as appraisals and has fields related to Jewelery in the inventory section.
The Edge system seems to crash an awful lot. One day I was trying to put inventory into the system and it crashed every other item.
MICAH from LOUISIANA ROOFING CONTRACTORS
Specialty: Building & garden materials
Employees number: 2-10 employees
The Edge is the first and only estimating software I've used for our roofing company. I went to Florida for the 4-day training and learned the ins and outs, then I worked alongside our senior estimator for extensive practice. It took a couple months for it to become an easier, smoother experience. The databases are very well established with current roofing manufacturers. There are great features that can be utilized for each trade as well as job costing reports. All in all, I'm very pleased with The Edge. Although, I did have a more thorough training due to the fact that our senior estimator has used The Edge since MS DOS!
The Edge has many features to be utilized for whatever trade you're in. Customer support has always helped us out with any features we may have forgotten how to use. So many features to use.
The Edge has so many features and so many ways to tweak the software that it can be difficult to learn the program from scratch. That's not necessarily a con, but it makes it a little more intimidating to jump into. There have been very few bugs we've encountered, and those were very minor. The method version 10 used for saving and backing up files is a bit confusing if you ever need to use those files, but customer support can always help.
Jennifer from Grunwald & Kiger Fine Jewelers
I like how it is organized, and the company is very helpful.
It would be nice to have access to past webinars for reference.
If you have very little or no computer experience, take a basic computer class!
Beth from Scott's Custom Jewelers
I like that it's intuitive; the categories make sense for both reporting and setting up.
The setup is very labor intensive, but it's worth it because in the end, you'll have your data exactly how you want it. I was unprepared with how many hours it would take to set it up for my stores.
Budget time for the setup and have patience! Also, implement The Edge slowly so that employees master each phase of the program.
Jenny from Gold Lady Jewelers
This software has all of the basic capabilities we needed, and it didn't take too long to learn the basics needed to ring up customers, log repairs, etc.
I used what I think was an older version (I'm sure there's something newer out now, so some things might be addressed), but I found it a little clunky. While it's not overly complicated, there are definitely things that could be streamlined.