Salon biz is easy

I used salon biz forever when I was working for Aveda, it worked very well

Pros

This software was super easy to book with and navigate and check out

Cons

The price was much higher then other salon booking services

Our experience is great having customer support at our finger tips 24/7!

Pros

Mobility- We are able to take care of clients in a more mobile fashion in this fast paced world we live in. I pads and phones can be used in salon and out of the salon to take care of client and staff needs. Unity- We are able to unify our staff and client data base so if a client visits more than one location we can still give our staff commissions and the clients file can easily be viewed to look up history. Call Center- we are able to handle clients from one central location. Power outages- If one location looses power we can still operate without falling behind on daily book keeping. Customer Support- Customer support is always available and quick to respond to needs, they also have a friendly southern hospitality that is so refreshing! ;-) Promotions- Its easy to add a discount code and use the auto discount feature when running certain sales. Inventory- We just dove into inventory but it is pretty simple and user friendly to count your items in stock. Online Booking- Seems to be an easy function for our clients and helps fill in the day when there is availability.

Cons

Reports in general are overwhelming & not productive time wise- Being able to find what you are looking for without going to several different reports and having to export and sort is time consuming. Finding service provider benchmarks all in one report would be nice. It becomes confusing for the staff to know where to look to reach their goals when having to go to several places to find out how they are doing on their own. Having to build our our payroll report to show service providers what they are getting paid, custom reports very costly but seems to be the only solution for important aspects of our operation. Staff documentation- There is no where to document an employees timeline such as promotions, write ups, transfers in their file. Pop up notes- Takes to long to get into a pop up note and it is not an easy read format... better format and entry would be awesome for helping clients more effectively.

Outdated Salon Software

I've been working with SalonBiz on and off for almost ten years. Although it's easy to use it is definitely time for an update.

Pros

SalonBiz is easy to use, once you know what you're doing...

Cons

It is very outdated, definitely could use a facelift to make use and appearance easier.

Review from hairstylist

Pros

This system has a lot of features including running late and confirmations

Cons

It’s hard to edit appointments after they are booked

We have had a wonderful overall experience with Spabiz since day 1.

Pros

The software is extremely user friendly and easy to navigate. Support with technical questions, reporting, etc...is always top notch.

Cons

It would be nice to have more customizing options. Altering standings vs deleting all and starting over. Email and text communications with guests outside of just confirmations.