Our experience is great having customer support at our finger tips 24/7!

Pros

Mobility- We are able to take care of clients in a more mobile fashion in this fast paced world we live in. I pads and phones can be used in salon and out of the salon to take care of client and staff needs. Unity- We are able to unify our staff and client data base so if a client visits more than one location we can still give our staff commissions and the clients file can easily be viewed to look up history. Call Center- we are able to handle clients from one central location. Power outages- If one location looses power we can still operate without falling behind on daily book keeping. Customer Support- Customer support is always available and quick to respond to needs, they also have a friendly southern hospitality that is so refreshing! ;-) Promotions- Its easy to add a discount code and use the auto discount feature when running certain sales. Inventory- We just dove into inventory but it is pretty simple and user friendly to count your items in stock. Online Booking- Seems to be an easy function for our clients and helps fill in the day when there is availability.

Cons

Reports in general are overwhelming & not productive time wise- Being able to find what you are looking for without going to several different reports and having to export and sort is time consuming. Finding service provider benchmarks all in one report would be nice. It becomes confusing for the staff to know where to look to reach their goals when having to go to several places to find out how they are doing on their own. Having to build our our payroll report to show service providers what they are getting paid, custom reports very costly but seems to be the only solution for important aspects of our operation. Staff documentation- There is no where to document an employees timeline such as promotions, write ups, transfers in their file. Pop up notes- Takes to long to get into a pop up note and it is not an easy read format... better format and entry would be awesome for helping clients more effectively.

Outdated Salon Software

I've been working with SalonBiz on and off for almost ten years. Although it's easy to use it is definitely time for an update.

Pros

SalonBiz is easy to use, once you know what you're doing...

Cons

It is very outdated, definitely could use a facelift to make use and appearance easier.

We have had a wonderful overall experience with Spabiz since day 1.

Pros

The software is extremely user friendly and easy to navigate. Support with technical questions, reporting, etc...is always top notch.

Cons

It would be nice to have more customizing options. Altering standings vs deleting all and starting over. Email and text communications with guests outside of just confirmations.

excellent! The different tools and features make it easy to run your business and track growth

Pros

My favorite is the software is forever evolving! When I first started as a manager it was a simple software that pulls numbers. NOW...SalonBiz has not only a stylist app but also an app for our guests to elevate their experience. SalonBiz is on trend and we all thrive to live on trend!

Cons

My least favorite would be the visuals. The software looks a little dated but it's not there for looks; it's there for functionality. You can find the visuals in the apps which to me is most important!

Withstanding the test of time

Pros

Reliable, multi-functional software. A great solution to booking needs for a variety of salons.

Cons

The aesthetics are a little retro on the version we have currently (not sure if it's updated in later versions of the software). Otherwise, there are currently no complaints.

Great Salon Product- but must have patience

We stay really organized. There are a lot of great features like being able to put a clients birthday in their file.

Pros

I love the format of the program. It’s easy to learn how to use and there a lot of great features to help your salon run smoothly.

Cons

Technical support is a joke. Half the time SalonBiz tech supports blame issues on internet or Aveda Pure Privilege

Not terrible but not the best

Overall it is a good software to use with it's different pros and cons. I like that it is an easy system to learn and easy screens to navigate through.

Pros

It is easy to navigate through the software and the picture icons are a nice bonus. If you don't know what the icon means just hover your mouse over it and it says the name of the icon/what or does. I personally think that is helpful as pictures are easier on the eyes.

Cons

Does not allow you to move appointments around with ease as I normally have to go out of the appointment and then go back in to edit it again. You are also no longer able to call salonbiz and have them reopen it when there is a ticket error. Therefore, it should allow us to edit tickets right away without having to contact someone.

Salonbiz is a great force to be reckoned with!

Pros

As with any booking software system that's out there, you'll need to setup your services, service categories, service price, duration and so on. You have complete control over how you'd like the system to interact with you. They've even got a Stylist app that you can grant or revoke privileges to. It's robust and features packed!

Salon/Spa Necessity

Pros

The capability to customize the service for each stylist is a great feature, especially since our stylists also offer spa services. We can customize the time based on what is needed for each service. Another perk is being able to upload the clients information into the system. This allows for the receptionists to access their information with one click to confirm their appointments, instead of having to locate their file.

Cons

I can't think of any complaints for SalonBiz. It's a great software to have, and makes everything run a lot smoother for a medium sized Salon.

Hands down, the best software for a full-service day spa

This software is the backbone of our salon and day spa. Could not function without it.

Pros

We have tried over 5 different salon and spa softwares, and SalonBiz is by far the best. It has all the necessary functionality, without bloat. It is intuitive to set up as well.

Cons

Pricing is a little higher than I'd like, but because it does what we need it to, we put up with a little extra cost.

Needs to work out some kinks

We were one of the first customers to use the cloud based spa biz. It had almost everything we needed and the support was top notch. However, there were some major growing pains. My main complaint was that the program was too slow. Several times it went down and of course this is stressful for a company. I loved their reports and I found it easy to look at and to use. Sometimes there were weird glitches that would like a while to resolve. If they ever worked out all their kinks we would consider using them again. I would test this first to make sure the speed was where it should be prior to purchasing this product, but otherwise it was a good program.

Very Customizable

Pros

Love that we can customize what each user login can access, Offers text reminders for our clients.

Cons

Text confirmations for clients are an additional cost, color customization makes the screen look too busy

Salon biz is easy

I used salon biz forever when I was working for Aveda, it worked very well

Pros

This software was super easy to book with and navigate and check out

Cons

The price was much higher then other salon booking services