Get Booked 24/7
Supported Operating System(s):
Web browser (OS agnostic)About Vagaro
Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases and inventory management, as well as featuring email and text notifications to clients and automated email marketing.
Users can list available appointment slots, and customers can then look for salon facilities nearby and book appointments through Vagaro’s website or the Vagaro app. VagaroPro, the business app, is available for Android and iOS smartphones.
Users can create customizable promotional web pages to showcase upcoming events and special offers through Vagaro’s website or connect with their cust...
2,471 Reviews of Vagaro
Average User Ratings
Overall
4.73 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
January 2021
Jennifer from Original Hair Spa
Verified Reviewer
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
Best merchant software
Overall I am having a great experience.
Pros
I love the fact there is a 24/7 staff to help with issues. I hated how other competitors made you email them to get a response.
Cons
Pricing. Everything is $10 additional that all.
Reasons for Switching to Vagaro
No customer service, No multi merchant accounts, no free emails, I could go on and on.
Response from Vagaro
Replied February 2021
Hi Jennifer, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think!
January 2021
Elizabeth from Sacred Tree Massage
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Functionality
4.0
January 2021
Easy to setup and use
Pros
Very affordable for a small business/sole-proprietor. Easy to use, they have videos that show you how to set things up. You can create your own forms or use stock ones they have. The booking site works so much better than SquareUp and doesn't have random maintenance for no reason. Also, WAY cheaper than Mindbody.
Cons
As a massage therapist, I have many clients that want to book extras with their sessions, like aromatherapy. Vagaro doesn't allow for an extra to be added, so I have to book them as a separate appointment then make it a double booking.
Reasons for Choosing Vagaro
All the other products were missing a component I was wanting. Some didn't have a good booking site. Some didn't include a POS system. Some were just too expensive. Vagaro was the most similar to Square, but better.
Reasons for Switching to Vagaro
Square had JUST started to offer forms for clients to fill out, and because they just released that feature, it was in a terrible state. First time clients needed to fill out AT LEAST 4 forms, sometimes up to 6 depending on what they were coming in for. Square would have me send each of those forms out individually. So a first time client would receive not only the booking email and reminder email, but 4 separate emails for paperwork. Who has time for that?!
Response from Vagaro
Replied January 2021
Hi Elizabeth, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think!
March 2020
Jake from TCF
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
3.0
Functionality
1.0
March 2020
Be careful Trainers and Gym Owners
I’m pretty mad that i started. I should have not been so conservative when i opened my gym and went with my gut. I’m in the transition of getting out. ALOT of client credit cards to transfer. Not easy. Not fun. Choose wisely
Pros
It has reviews on its page. And customer service responds pretty quick
Cons
The marketing service wasn’t what I was expecting at all. And not what it was made up to be. I’ll be using the calendar and payment system for a little bit longer. Till I can transition everything smoothly. If I could do it faster i would. You can’t see payments transition like other payment company’s. Every feature has some type of limitation. I don’t believe they specialize in anything. I wanted to use them cuz I thought they would be a “all in one” and save me money. But it was a terrible idea. - EVERYTHING HAS TO BE PUBLIC - TAGGING PEOPLE FOR MARKETING IS A JOKE! - They have no where to store leads. Only customers. - you don’t have ANY flexibility building the website - the way your money transfers is a pain in the butt to keep track of. - The membership system is the most inconvenient thing on the planet. You get a notificaition but there’s no feature that it will automatically recharge and try again. - The customized app there’s no flexability too... they want ya to pay out the ass to just have a place for people to schedule. - the Percentages they take is CRAZYYY high.... anything over 4000 dollars they automatically take an extra 4% or something as an add on. - terrible business choice for
Response from Vagaro
Replied April 2020
Hello Jake, Vagaro is not designed to be a sales-driven application in which you store leads etc., we are business management and scheduling software. We do have marketing campaign options available through both email and text message communication, and we provide dashboard level visibility into the efficacy of these efforts. The customized app is competitively priced, based on our research into other similar companies that offer it. Financial reporting feature allows you to easily check deposits from within the software. To have your clients book online you do need a public listing on the Vagaro website, but you also have the option of hiding your listing if you prefer. The marketing tool allows you to use a number of different filters, but to customize lists would require you to use client tagging. Our merchant services rates do not increase if you process more payments, and you can always select a merchant services plan that suits your needs. Regards, Dan C.
November 2020
Autumn from CherJo'Klé Aesthetic Face & Skin Treatment Center
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2020
Great App for your business.
My experience has been positive so far but it does have some problems that need to be worked on so the system can be the best on the market Ever!
Pros
I love the fact that I can easily book a client and rebook a client. The calendar is set up very nicely and organized. I have used a lot of systems in the past and this one is the best I have used. I love that I can also easily move a client's appointment to a different day and time without cancelling and rescheduling it.
Cons
I do not like that the software has some problem when a client is searching (anytime) for a service in vagaro and my page does not show up because (anytime) doesn't mean (anytime) it means at that moment. Which is very frustrating because anytime should mean search anytime. With covid and hours changing that is causing us to lose business because our company is only by appointment. This needs to be fixed. I also do not like that you can't add time in for cleaning. With covid happening I should be able to have a time slot that is for cleaning 30 minutes so a client cannot book during that time. Another flaw.
Reasons for Switching to Vagaro
Vagaro is affordable and you get the POS as part of the purchase and Forms. It has so much more to offer and is more affordable. I was paying so much before.
Response from Vagaro
Replied November 2020
Hi Autumn, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you love!
January 2021
Yeefah from Dropn Pearls Hair Artistry
Company Size: 1 employee
Industry: Cosmetics
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2021
Best CMS for Single Chair salons
Pros
It's easy to use. The basic service is enough to operate a business. To give your business a boost, add on services are offered at a reasonable price. The customer service is outstanding and readily available 14 hours a day M-S.
Cons
Some of the add ons I might have appreciated in the base price like some of the other systems do. You can't open days up in the schedule if they are not your regular days without opening them up to infinity. For instance, if I work only Tuesdays and I want to work 1 Monday a month. I cant just open that one Monday, I have to open all Mondays in the system or manually blockout the Mondays I don't want to work.
Reasons for Choosing Vagaro
The customer service was not as available as Vagaro. There were some services that booksy did not offer that Vagaro did.
Reasons for Switching to Vagaro
I had a lot of problems using this CMS software. The cost of the service was high and the problems many. It didn't make sense to keep paying that much for problems. It did not feel like it was designed well for spas, salons or barbershops. There were a lot of things vital to my needs that I could not do
Response from Vagaro
Replied January 2021
Hi Yeefah, we just wanted to say thank you so much for your feedback. We love that you are enjoying our software and are happy to help any time you have questions. Thank you!
