About Zenoti


Zenoti is a cloud­-based business solution used by spas, salons, med spas, yoga and fitness studios of all sizes. The platform includes appointment scheduling, billing, marketing, inventory and configurable reports. Mobile apps are also available. 

Zenoti provides a suite of front desk and back office tools. Users can manage business operations at one salon or multiple locations from a single interface. Managers have access to real­-time scheduling, revenue projections and alerts. Mobile POS features allow employees to book appointments and make sales using a tablet from anywhere in the store.

The CRM module maintains a single profile for each customer that is accessible from all locations, which makes it possible to support redemptions against memberships, packages and gift cards. Managers can also handle employee scheduling and payroll, inventory management, email marketing campaigns and special events.

Zenoti offers monthly subscription pricing and built-in chat support.



Read More

Supported Operating System(s):

Web browser (OS agnostic)

63 Reviews of Zenoti

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(45)

4 stars

(14)

3 stars

(0)

2 stars

(2)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 63 reviews

Do you use this product?Write a review

July 2017

Margaret from YAO Company

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2017

Incredible Ability to Tailor this System to the Practice/Business Model - Great Support Provided

We have waited a long time to do this review as we have really taken time to grow into this very robust system. I have done other reviews on this website and when something doesn't work...I am not shy to report it. However, I have really enjoyed the solid staff at Zenoti. I like that we can communicate easily via text and also by phone when in a pinch. We have added various aspects of their system as we have grown. For example, we weren't using the email capabilities to their full capacity nor the text campaigns until this last 9 months. We also began creating memberships over the last year that are an increasing hit here with our patients. I think that if you have a limited number of items in your inventory, then you should definitely use Zenoti. We just had way too many items and we needed one that could hook up to a scale to measure grams, etc. There are a lot of cool features in Zenoti as you dig around. I think just knowing that it will handle all of your basic aspects for services and scheduling quite well is great and then knowing that as you get more familiar...after the onboarding is over, start to explore the other aspects it has to offer. All in all great product and really good people on staff. Makes me want to go to India to meet everyone!

Pros

We started using Zenoti before it was even Zenoti...it was called Manage My Spa!
-love the ease of creating services
-robust patient info database with ease for creating reminders for a variety of things related to payment and customer service
- ability to store CC info safely and securely
- reasonably priced text messaging system
- ability to create packages and memberships
- ability to create online purchasing of services and products
- can set up merchant account to accomodate facility as a health/medical facility so patients can use FSA/HSA cards
-ability to create html coded robust email reminders and follow up
-fabulous timely and friendly customer support. Do not let the fact that the customer support is in India steer you away. My experience is that the people of India and those working specifically for Zenoti REALLY understand business and the bottom line. They work hard to get things done in a timely manner.
- On boarding staff was really helpful
-Great marketing options from Text messaging to email campaigns.
-increasing number of good reports for business analysis

Cons

- we didn't like using this system for our very large inventory (7,000 PLUS items) - at the time (2 years ago) it took too many clicks to check our patients out and we found that for us we needed to keep our services separate from our retail options as patients were using FSA/HSA cards
- creating the memberships has been a challenge. We find that there are a LOT of options and we have needed to have our hand held a lot on creating them; however, once they are created, they seem to work great.
- creating the online store has taken a lot of hoops to jump through, but again - the customer support was right there assisting us every step of the way.
-it's not HIPPA compliant. So we have had to make certain adjustments in our system to accomodate this.
- For some reason their merchant receipts also state the sex of the individual. We have shared this with the staff and don't know why it's still on there. In the US, people really don't need to see that they are a Female or a Male who has checked out and purchased XYZ services. It just seems weird and irrelevant.

July 2017

Phil from Luxury Spa Consulting

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Has literally everything! Powerful automated marketing amd client relations, easy interface, apps.

Pros

You have a beautiful dashboard to see appointments for the day/week/month, promo performance, inventory status, revenue and real-time online mentions. Dashboard fully customizable to your preferences. Automation is fabulous. It tracks retail products sold and will send how to use email to cliemt as well as reminder that your product is getting low and sends a promo to come back for another service offering discount. 3 apps one for management, employees and clients/public. Send push notifications, get instant feedback, eliminating a bad review reaching the web. Tracking employee performance for upsell, product usage and any internal metrics you want. Employees can see real-time tips, client reviews, performance between colleagues, status if goals or contests are set by managers but best is they can input client data building profiles to personalize their experience or direct market them. Club members? No problem. Automatically discount or whatever membership provides. Client loyalty options are endless. Thats only half.... Zenoti will be the number one software in a year. They have a huge infusion of investor cash for 2017 and will be the biggest display front and center at ISPA 2017. I used booker, spa soft and others. Not even close. Zenoti comes to your spa or salon and sets it all up. But what you put into it that determines what you're success becomes.

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Product ranks 5-stars (great out of the box). Support ranks 10-stars (amazing).

Faster more efficient scheduling and rebooking of clients. Easy POS.

Pros

Honestly, coming from 2 other software solutions in other salons, Zenoti has all the things you would expect and some great features you maybe didn't know you needed. But better than anything else, from the salon management side of things, is their insane level of support! Regardless of which SaaS one chooses, there will always be hiccups or struggles or confusion, but the folks at ZENOTI have been so great at walking us thru and solving any issue we have had - in minutes or hours, not days or weeks like the other guys.

Cons

The only real downside is, seemingly, that the software was originally developed for overseas use and proof on concept and flow are set up in a way that is not 100% intuitive for a U.S. based salon. HOWEVER, once you understand some of the terms and "lingo" it makes sense - and they're so easy to work with and helpful, that this learning curve is overcome very quickly.

Response from Zenoti Software of Zenoti

Replied April 2018

Thanks so much for the review, our support team will appreciate the kudos. Regarding your comment about some of the lingo - we're investing in evolving many aspects of usability, and excited to be able to deliver easier, more friendly experiences across scenarios (including updates to the language, etc..!).

April 2018

Rachna from Geetanjali Salons

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Best software to manage Franchise Model Business

Pros

We are a 45+ outlets chain using Zenoti since March 2014. We have seen significant improvement across multiple areas after we started using Zenoti platform. I love the following features in particular.
- Feedback: Negative feedback on social media platforms has been reduced by almost 40%.
- Memberships: 20% of our clients are enrolled in membership programs.
- Marketing: Campaign led sales have increased by 2%.
- Mobile App: Franchisee owners can see their business real time at any time of the day without having to login using a laptop. This is a huge win for franchise owners.
- Appointment Book: we track all future appointments in Zenoti. This has completely taken away manual booking process.
- Role permissions: After implementing this feature, Centre managers are now only allowed to look at financial data that they are supposed to look at. This helps us control cash pilferage.

Cons

None so far. We are quite happy with the Zenoti cloud platform

November 2018

Purneet from BBLUNT

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Good Experience !

Pros

Zenoti has been a good a support partner to our salon business, the POS solution has helped us streamline the appointment schedule and use their marketing tools to promote the offers/promos.

Always On: is a good automated tool to remind clients who are due for their services/memberships without manually calling or communicating to them with the help of Campaigns which easy and simple format and effective tool to retain lapsed clients – we have recently started using this and we will hope to reap benefits.

Marketing Campaign have been simple but effective tools to track effectiveness offers and promotions hassle free and report easily to know efficacy for promotional ideas.
Reporting: Reports are quite well knit and gives required information in a nutshell which initially does take some time to understand.

Cons

It is a little expensive on the pocket for smaller business units with limited features.

Response from Zenoti Software of Zenoti

Replied November 2018

Thanks for taking time to share your positive experience Purneet.

March 2017

Amal from Silkor- Laser & Cosmetic Surgery

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2017

ZENOTI made a big difference in how we operate.

Before partnering with ZENOTI, we tried several software systems, all of which we quickly abandoned either due to incomplete capabilities, low usability or poor reporting. With ZENOTI's fully integrated solution, we now spend minimal time on administrative tasks and have fewer disruptions to the business. ZENOTI straight away took out more than 3 hours of a manager's work every day. Every month, each branch saves 75 hours of management time. And that's time that our managers are now able to spend on growing the business. With ZENOTI, we have access to see each branch's performance whenever we want. This makes a big difference in how we operate. ZENOTI is so comprehensive, that we've addressed many processes within our operations and have seen great improvements. With ZENOTI we're seeing better traction and conversion. Our conversion rate has increased from 5% to 25% - that's on average 8 more new clients every month at each branch. Overall, It's like we're partners with ZENOTI. Strategically, we're on the same wavelength. It's a win win situation.

Pros

the support and continuous development

Cons

Sometime new features may take longer time then expected

August 2018

PRESCILA from BLUSH CLINICS PVT. LTD.

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Software that streamlines almost everything!!!

Pros

Zenoti is a very user friendly software and any person with minimum or even no computer knowledge will find it easy to use. It has simplified the process of client related data updation and storage which is of utmost importance in this industry. It has also automated most of the tasks which would otherwise have been cumbersome and time consuming. A wide range of reports can be accessed with utmost ease. The software is very comprehensive and at the same time uncomplicated which makes it very attractive.

Cons

Sales module could be simplified further to ensure better usage and benefits of the module. Timelines should be provided for feature updates.

Response from Zenoti Software of Zenoti

Replied August 2018

Thanks for the positive review Prescila. We are happy to see Zenoti making a positive impact on your business. I will pass along your feedback to our product team.

May 2017

Arpti from Berkowits Hair and Skin Clinic

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

It is perhaps the best ERP for a multi-location med-spa/salon.

Pros

- Ease of Use: The interface is very user-friendly and makes training a breeze. Moreover, their own tutorials are regular and very informative.
- Holistic Management: Zenoti offers an integrated platform with modules such as inventory, payroll, CRM, Marketing etc.
- Responsive Support Team: The support team is responsive and delivers solutions promptly.

Cons

Though we have been using it for the past 4 years and it has helped us streamline our marketing to a great extent, the lead management module has the potential to be more sophisticated. It can include metrics such as a Lead Scores, Differentiation between MQLs and the option to include a predictive model etc.

Response from Zenoti Software of Zenoti

Replied June 2017

Dear Arpit, Thank you very much for taking the time to review us on Capterra. We are happy to see you delighted and look forward to serving you even better in the future.

March 2017

Prashanth from Bubbles Hair & Beauty

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

One stop solution for salon/spa management

Bubbles is one of the fastest growing spa and salon chains in Andhra Pradesh, with a formidable presence in Jubilee Hills, Secunderabad & Kukatpally in Hyderabad, Vijayawada, Guntur and in Novotel Varun Beach, Visakhapatnam. Bubbles has a team of highly trained, qualified and efficient staff that is dedicated to giving you the best experience, each time you walk in. Bubbles has been growing rapidly into new cities and as part of this growth we were looking at improving our salon software to manage a growing chain. With Zenoti's web-based solution we found it very easy to manage in real time all of our centers from any place. It has been easy for us to launch new centers with no more IT issues. Thanks to the team at Zenoti who has always been there for our organization.

Pros

Real time billing, great reports, can create marketing campaigns that targets particular segments, easy billing and constant updates

Cons

Nothing we can think of

May 2017

Angela from Savor Beauty + Spa

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

1 of 5

May 2017

Nightmare experience with well-meaning people

We are able to ring up guests using this software.

Pros

The salesperson was lovely and provided excellent attention during the sales process. After months of surveying the spa software choices, we moved from Booker on the strength of her demos and promises. It was also so refreshing to have a real human to speak with after months of aggravating customer care from our previous software provider. The people at Zenoti are well-meaning and they seem to care.

Cons

I don't want to have to write a bad review because the Zenoti people are good people. But I want, to be honest so other spa/salon founders do not go through the experience we have been through. Running a spa is tricky enough--your software must support and lift you up, not take you and your entire team's morale down.

Unfortunately, we have come to the conclusion that Zenoti's customer service is lip service. :( They have promised to work out the bugs in the system, but after months of promises, the bottom line is that there are no results.

The promises made by the salesperson were not fulfilled. Even though we paid $3K for the data transfer, we had to hire four of our own team members to transfer over the data and memberships. (They said they would refund us $1500.)

The day of going live, Zenoti erroneously triggered 250 emails going out to our members telling them they had a facial the next day. We were flooded with calls and emails from our members as a result.

The general consensus within our team is that everything is overcomplicated. It is not an intuitive or seamless process. Payroll is time-consuming and reading the reports--it takes triple the time to go through it all to ensure accuracy.

One team member summed it up: "They are like bad boyfriends. Booker was hell, Zenoti is hell. Which hell do you prefer, the simpler one that never talks to you or the hell that's trying to be the Harvard professor?"

Response from Zenoti Software of Zenoti

Replied June 2017

Dear Angela, First of all, thank you for taking the time to provide feedback. Your review is incredibly important to us and helps us identify areas of improvement for superior customer satisfaction. We are very sorry to hear about your experience. The data migration took longer than planned. On top of it, miscommunication in terms of accounting methodology followed at Savor Spa has made things worse - it ended up with reports showing erroneous data. Your account is now being monitored by the senior leadership team. We have documented lessons learnt, identified specific corrective actions and will strive to resolve all the issues soon to get our engagement back on track. As promised, we have made the refund. Once again, thanks for your business.

July 2016

Ritesh from O2 Spa

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

Best Salon Mgmt Software

Prior to using Zenoti, we were using a desktop solution since we were apprehensive about using a web only version. However, Zenoti has significantly increased our management bandwidth by automating administration and reducing our manual effort. The system supports running our large chain of spas at O2. This was enabled by their broader features that go beyond traditional POS and appointment management, like fingerprint based attendance management, centralized membership tracking, access to rich data and integrated inventory management.

Pros

Cloud Based and very good back end.

Cons

I have multiple countries operation and want them to integrate both the countries in to one single dashboard.

June 2016

Kristoffer from Blue Water Day Spa

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2016

Zenoti has changed the way I do business!!

I have been using Zenoti system for almost three (3) years now in my Day Spa business and not only has it streamlined my processes, but it has also changed the entire landscape of my business. Using Zenoti to manage memberships and packages has helped us infuse cash at a rate that the business hasn't seen in years! The system has helped us achieve all our goals. Having our data on the cloud helped in improving efficiency and reliability like no other system could do. I trust Zenoti to give me what I need to see, where I want it, and when I need it. Overall, I do not see my business using another system in the foreseeable future as Zenoti has proven itself time and again. Best of all, they have remained very consistent in delivering free upgrades with zero downtime.

October 2016

rachal from Posh! Nail Spa

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

effective & efficient!

its been 2 years we started using Zenoti and we couldnt ask more from a salon management software. Zenoti had change drastically on daily tasks- making reservations, sending reminder to clients, taking payment, to managing employee and the best is you are able to access it from your mobile and tablets! To add on, we love it that it's Paperless! One thing we love about Zenoti is the helpful support team. it didnt take us too long to startup the system transferring data from one end to the other thanks to the team's prompt response, whether by email, or chat box in Zenoti, both did well in responding to our issue in very short time! Satisfied customer here and we are always happy to recommend Zenoti to friends!

October 2018

Erica from Massage Green Spa

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Love this Company!!

My overall experience with Zenoti is a pleasant one. I think you can tell by my pro's for this company just how much they are loved by each of their clients. Super proud to be a Zenoti user.

Pros

I love that the system is so quick to respond. Any question you have, any time of the day, they respond immediately. Its incredibly convenient and helpful. They have excellent customer service which I favor so much. They are reliable, transparent and super informative.

Cons

Nothing. They are excellent at what they do.

March 2018

Kim from The Lash Lounge

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Professional team that is dedicated to providing the best product

Cloud based capabilities, quick glance dashboard reporting, and marketing capabilities.

Pros

Ease of use, analytics, management of KPI data, dashboard and overall functionality. The development and product team are on top of feature enhancements, you don't have to wait years for feature updates like most software companies. Marketing feature is great and provides ways to reach customers based on specific targets of the business.

Cons

reporting - too many options, should scale down and/or provide reporting packages to streamline the use of reports. Capabilities of configuring target segments and discounts.

May 2017

ANAND from Plum Salon

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

the customer support at z is just WOW!!

Pros

software can be moved around to give you the report you want. this i feel is super cool since each person wants his / her type of data analysis

Cons

I've to authenticate my comp regularly, thats all. This spoils the flow, though customer support steps in and helps..its sometimes, annoying

Response from Zenoti Software of Zenoti

Replied June 2017

Dear Anand, Thanks for your review. We value your patronage and appreciate your confidence in us. It¿s always a pleasure serving you and we certainly look forward to doing that in the future.

December 2018

Rahul from Dr. Simal Soin Skincare Pvt Ltd ( AAYNA)

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

Wonderful Product

Pros

We have been using this software from last four years. This software is user friendly & intuitive.
All the data & reporting is at one place. Detailed reports can be fetched in no time which helps in creating an effective marketing campaign.

Cons

Cost of this product is little on a higher side.

Response from Zenoti Software of Zenoti

Replied December 2018

Thanks for the positive feedback Rahul. We're glad to hear that our software is making a difference to your business.

December 2018

Vidhan from HOE Wellness Pvt Ltd.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

Helps us run our Business at Major Airports &Hotels more efficiently

Happy to manage all the data under 1 platform as most of our spas are located at major airports & hotels.

Pros

Easy to use and fast. No downtime from Zenoti.
We are saving on an average of 2hour's per center per day since we started using all reporting from Zenoti.
Helps us improve customer experience & generate additional revenue with help of marketing module.

Cons

We want faster response from Support Team

August 2018

Katie from Rudy's Barbershop

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Most Forward-Thinking Salon POS

When we do face a hiccup, we get a solution. Zenoti was the best product we demoed and is living up to our expectations

Pros

Zenoti is far ahead of its competition in innovating to meet modern-day tech needs of salon clients. Their team are constantly working on solutions to make the program more streamlined and easier to use. Support actually listens to clients and seeks solutions for issues.

Zenoti Analytics is a powerful tool that allows us to customize endless reports to be smarter about our business.

Cons

Payment integrations can be tricky, though that's been our experience with every POS system

Response from Zenoti Software of Zenoti

Replied August 2018

Thank you for your positive feedback Katie. We are so happy that Zenoti is working well for you and your business. Thank you for using Zenoti!

January 2019

Sarah from tgc

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Zanoti Flexible Software Review

Good and satisfied with the software

Pros

Alot of functionalities and segmentation can be done. Helps run marketing campaigns effectively

Cons

Could do with updating the face of the software

Response from Zenoti Software of Zenoti

Replied January 2019

Thanks for sharing the positive feedback Sarah. We're glad to see you leveraging our marketing features effectively. We're constantly updating our UI to make it more easier and intuitive to use. Hopefully, you'll see the improvement in next few releases.