Zenoti Software


 

Zenoti is a cloud­-based business solution used by spas, salons, med spas, yoga and fitness studios of all sizes. The platform includes appointment scheduling, billing, marketing, inventory and configurable reports. Mobile apps are also available. 

Zenoti provides a suite of front desk and back office tools. Users can manage business operations at one salon or multiple locations from a single interface. Managers have access to real­-time scheduling, revenue projections and alerts. Mobile POS features allow employees to book appointments and make sales using a tablet from anywhere in the store.

The CRM module maintains a single profile for each customer that is accessible from all locations, which makes it possible to support redemptions against memberships, packages and gift cards. Managers can also handle employee scheduling and payroll, inventory management, email marketing campaigns and special events.

Zenoti offers monthly subscription pricing and built-in chat support.

 

Zenoti - Reports
 
  • Zenoti - Reports
    Reports
  • Zenoti - Email marketing
    Email marketing
  • Zenoti - Revenue
    Revenue
  • Zenoti - Calendar and scheduling
    Calendar and scheduling
  • Zenoti - Customer mobile site
    Customer mobile site
  • Zenoti - Customer mobile app
    Customer mobile app
Supported Operating System(s):
Web browser (OS agnostic)

53 Reviews of Zenoti

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Margaret from YAO Company
Specialty: Medical clinics
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Incredible Ability to Tailor this System to the Practice/Business Model - Great Support Provided

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have waited a long time to do this review as we have really taken time to grow into this very robust system. I have done other reviews on this website and when something doesn't work...I am not shy to report it. However, I have really enjoyed the solid staff at Zenoti. I like that we can communicate easily via text and also by phone when in a pinch. We have added various aspects of their system as we have grown. For example, we weren't using the email capabilities to their full capacity nor the text campaigns until this last 9 months. We also began creating memberships over the last year that are an increasing hit here with our patients. I think that if you have a limited number of items in your inventory, then you should definitely use Zenoti. We just had way too many items and we needed one that could hook up to a scale to measure grams, etc. There are a lot of cool features in Zenoti as you dig around. I think just knowing that it will handle all of your basic aspects for services and scheduling quite well is great and then knowing that as you get more familiar...after the onboarding is over, start to explore the other aspects it has to offer. All in all great product and really good people on staff. Makes me want to go to India to meet everyone!

Pros

We started using Zenoti before it was even Zenoti...it was called Manage My Spa!
-love the ease of creating services
-robust patient info database with ease for creating reminders for a variety of things related to payment and customer service
- ability to store CC info safely and securely
- reasonably priced text messaging system
- ability to create packages and memberships
- ability to create online purchasing of services and products
- can set up merchant account to accomodate facility as a health/medical facility so patients can use FSA/HSA cards
-ability to create html coded robust email reminders and follow up
-fabulous timely and friendly customer support. Do not let the fact that the customer support is in India steer you away. My experience is that the people of India and those working specifically for Zenoti REALLY understand business and the bottom line. They work hard to get things done in a timely manner.
- On boarding staff was really helpful
-Great marketing options from Text messaging to email campaigns.
-increasing number of good reports for business analysis

Cons

- we didn't like using this system for our very large inventory (7,000 PLUS items) - at the time (2 years ago) it took too many clicks to check our patients out and we found that for us we needed to keep our services separate from our retail options as patients were using FSA/HSA cards
- creating the memberships has been a challenge. We find that there are a LOT of options and we have needed to have our hand held a lot on creating them; however, once they are created, they seem to work great.
- creating the online store has taken a lot of hoops to jump through, but again - the customer support was right there assisting us every step of the way.
-it's not HIPPA compliant. So we have had to make certain adjustments in our system to accomodate this.
- For some reason their merchant receipts also state the sex of the individual. We have shared this with the staff and don't know why it's still on there. In the US, people really don't need to see that they are a Female or a Male who has checked out and purchased XYZ services. It just seems weird and irrelevant.

 
 
 
Showing 1-20 of 52

Erica from Massage Green Spa
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Love this Company!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience with Zenoti is a pleasant one. I think you can tell by my pro's for this company just how much they are loved by each of their clients. Super proud to be a Zenoti user.

Pros

I love that the system is so quick to respond. Any question you have, any time of the day, they respond immediately. Its incredibly convenient and helpful. They have excellent customer service which I favor so much. They are reliable, transparent and super informative.

Cons

Nothing. They are excellent at what they do.

Review Source: Capterra
 

Sikander from Kutz - The Salon
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Best Salon Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Zenoti has been helping us manage our business operations better from last 4 years.

Earlier, we used to call every guest to confirm their appointment, 15 minutes prior to the scheduled time. We now use auto appointment notification messages which save us a lot of time.

Tracking commissions is easy. The commissions report saves almost 2 hours of our accounts department time every week as it is generated automatically and also accessible with a single click.

We have started target marketing in which we had run a campaign for the lost customers by giving a flat 50% discount. We got almost 75 visits from the customers we had lost in past 25 days.

Cons

Would love to get some more training on how to setup target marketing campaigns on our own

Review Source: Capterra
 

Megha from Zivaya Spa
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Advance software made simple, ensuring best customer experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are a 10+ outlet spa chain growing rapidly, using Zenoti since February 2015. Zenoti helps us manage all our business from a single platform.

Automated package & membership expiry reminders help us improve overall customer experience & increase membership renewals with no involvement of employees. With Zenoti’s prebuilt reporting, we save 20 hours per center per month in computing employee commissions.

Zenoti's Inventory module is also quite robust and handy. We have been able to reduce our inventory costs by as much as 20% by managing all the orders centrally. Besides this, we also get better control & visibility on branch wise stock availability.

Zenoti makes it easy to track the consumption of technical products through service recipes. Tracking inter branch transfers is no more a hassle. We save around 10 hours per month per center in just this activity.

Overall, it’s a fantastic platform for spas and salons.

Cons

Nothing specific I could think as most of the issues are handled on time by their customer success team.

Review Source: Capterra

  Response: Zenoti Software, Zenoti

Date: September 2018

September 2018

 

Thanks for sharing your experience Megha. We are glad to hear that Zenoti made a positive impact on various aspects of your business. I will pass on this feedback to our product and customer success teams.

 


September 2018

September 2018

Great but not Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All in one. They can basically do everything for a medical spa business. It did take some customization, but we eventually got there.

Cons

The customization process took way longer than expected.
Sometimes the information is stored deep in the system and getting to the right menu can be challenging.

Review Source: Capterra
 

Kousette from Results Laser Clinic
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Robust product from a passionate team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

Robust, reliable and easy to use. Managing franchise locations from corporate headquarters is a breeze. Zenoti is also helping us go paperless.

Cons

Can’t think of any. Their support team is super responsive. So, most of the issues are resolved on time.

Review Source: Capterra
 

Rose from Results Laser Clinic
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Flexible and works the way you want

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We run a lot of different promotions and Zenoti makes it easier to create, sell and manage such custom packages. We are also able to manage our inventory better with Zenoti.

Cons

We earlier had some issues related to slowness but they went away once we switched to a new internet service provider. Do ensure you have a decent internet speed.

Review Source: Capterra
 

Celina from Healing Hands
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Am using this software almost 5 yrs now and they make it so easy to store all database. I simply love this software

Cons

Wish there's closing appointment option in mobile app

Review Source: Capterra

  Response: Zenoti Software, Zenoti

Date: September 2018

September 2018

 

Thanks for the positive feedback Celina! As you pointed out, we don't currently support closing of an appointment from Zenoti mobile in your region. I'll share your feedback with our product team.

 

Maryanne from Results Laser Clinic
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Best Med Spa Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Has literally all the functionality you need to run a med spa business. Our front desk finds it easy to book and manage appointments through Zenoti. Besides standard features, Zenoti’s analytics functionality is quite comprehensive - especially reports on clinic's performance and employee performance provide useful insights.

Cons

None I can think of. They constantly add new features and are attentive to our needs and requests.

Review Source: Capterra
 

Lishell from Massage Green
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Organizational level options manage all locations under one place

Cons

limitations in the membership option and set up

Review Source: Capterra
 

Carlos from Health, Wealth and Fitness
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

ZENOTI means EXTRAORDINARY PARTNERSHIP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and implementation... our franchisees are delighted.

Cons

Nothing noted at this time... will provide deeper feedback upon utilization.

Review Source: Capterra

  Response: Zenoti Software, Zenoti

Date: September 2018

September 2018

 

Thanks for your positive feedback Carlos. We're glad to see you and your franchisees delighted with our software.

 

Stacy from 18/8
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Zenoti rocks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The support while intergrating was fantastic. The marketing support is awesome too.

Pros

This software has changed our business. The features, it's very user friendly.

Cons

When changes are made, I was not informed.

Review Source: Capterra

  Response: Zenoti Software, Zenoti

Date: August 2018

August 2018

 

Hi Stacy, thanks for the positive review. Will let our implementation and customer success teams know that you were delighted with their support.

 

Becky from 18/8 Fine Men's Salons
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

18/8 Fine Men’s Salons-Honolulu

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is extremely robust. The scope of reports and ability is great. I also find the online help and the live chat to be very thorough and responsive. We are also using their smart marketing to better target clients with relevant promotions.

Cons

new system for us so takes time to learn.

Review Source: Capterra

  Response: Zenoti Software, Zenoti

Date: August 2018

August 2018

 

Hi Becky, we are glad to hear that Zenoti is helping you target your clients better. Thanks for sharing your experience.

 

Katie from Rudy's Barbershop
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Most Forward-Thinking Salon POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When we do face a hiccup, we get a solution. Zenoti was the best product we demoed and is living up to our expectations

Pros

Zenoti is far ahead of its competition in innovating to meet modern-day tech needs of salon clients. Their team are constantly working on solutions to make the program more streamlined and easier to use. Support actually listens to clients and seeks solutions for issues.

Zenoti Analytics is a powerful tool that allows us to customize endless reports to be smarter about our business.

Cons

Payment integrations can be tricky, though that's been our experience with every POS system

Review Source: Capterra

  Response: Zenoti Software, Zenoti

Date: August 2018

August 2018

 

Thank you for your positive feedback Katie. We are so happy that Zenoti is working well for you and your business. Thank you for using Zenoti!

 


August 2018

August 2018

Awesome platform - makes my job easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the platform's ability to handle so many different scenarios. Easy to look up client's history and schedule their next appointment. Their customer support team is super responsive and resolves my issues quickly.

Cons

Check in through their app is clunky at times.

Review Source: Capterra
 

Ola from Quick
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Bundled Product Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They have an amazing team all around. The Zenoti team is always very helpful when you reach out to them.

Pros

Zenoti software has all of the product features that any beauty/wellness business could possibly need. I particularly like the Alexa integration for booking appointments.

Cons

Zenoti does not currently offer an instant deposit feature that enables merchants to receive earned money on the same day or instantly.

Review Source: Capterra
 

PRESCILA from BLUSH CLINICS PVT. LTD.

August 2018

August 2018

Software that streamlines almost everything!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Zenoti is a very user friendly software and any person with minimum or even no computer knowledge will find it easy to use. It has simplified the process of client related data updation and storage which is of utmost importance in this industry. It has also automated most of the tasks which would otherwise have been cumbersome and time consuming. A wide range of reports can be accessed with utmost ease. The software is very comprehensive and at the same time uncomplicated which makes it very attractive.

Cons

Sales module could be simplified further to ensure better usage and benefits of the module. Timelines should be provided for feature updates.

Review Source: Capterra

  Response: Zenoti Software, Zenoti

Date: August 2018

August 2018

 

Thanks for the positive review Prescila. We are happy to see Zenoti making a positive impact on your business. I will pass along your feedback to our product team.

 

Danica from Skin, Body & Health Renewal
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Brilliant software that will change your business with excellent support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Too many to list! Do yourself a favour and get it!

Pros

This software is like a 5 in one solution and ensures you have everything in one place with a consolidated view of your business. Cloud-based and supports multiple locations and business units with build in inventory, loyalty and customer and employee apps. The support team are exceptional and always go above and beyond to assist you. We switched our 16 locations in one night with no downtime.

Cons

There are no cons with the software - internally you have to manage the change but the Zenoti support team take you through the process and hold your hand so it's a seamless process.

Review Source: Capterra
 


April 2018

April 2018

Product ranks 5-stars (great out of the box). Support ranks 10-stars (amazing).

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Faster more efficient scheduling and rebooking of clients. Easy POS.

Pros

Honestly, coming from 2 other software solutions in other salons, Zenoti has all the things you would expect and some great features you maybe didn't know you needed. But better than anything else, from the salon management side of things, is their insane level of support! Regardless of which SaaS one chooses, there will always be hiccups or struggles or confusion, but the folks at ZENOTI have been so great at walking us thru and solving any issue we have had - in minutes or hours, not days or weeks like the other guys.

Cons

The only real downside is, seemingly, that the software was originally developed for overseas use and proof on concept and flow are set up in a way that is not 100% intuitive for a U.S. based salon. HOWEVER, once you understand some of the terms and "lingo" it makes sense - and they're so easy to work with and helpful, that this learning curve is overcome very quickly.

Review Source: Capterra

  Response: Zenoti Software, Zenoti

Date: April 2018

April 2018

 

Thanks so much for the review, our support team will appreciate the kudos. Regarding your comment about some of the lingo - we're investing in evolving many aspects of usability, and excited to be able to deliver easier, more friendly experiences across scenarios (including updates to the language, etc..!).

 

ALDO COPPOLA from ALDO COPPOLA DOHA
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Good Software and Excellent Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

A very good software to use and great customer service. I would definitely recommend it to other related business to use it.

Cons

Some of the features are a little complicated when it comes to usage of the software. It takes time to get used to it and understand how it functions.

Review Source: Capterra
 

Rachna from Geetanjali Salons

April 2018

April 2018

Best software to manage Franchise Model Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are a 45+ outlets chain using Zenoti since March 2014. We have seen significant improvement across multiple areas after we started using Zenoti platform. I love the following features in particular.
- Feedback: Negative feedback on social media platforms has been reduced by almost 40%.
- Memberships: 20% of our clients are enrolled in membership programs.
- Marketing: Campaign led sales have increased by 2%.
- Mobile App: Franchisee owners can see their business real time at any time of the day without having to login using a laptop. This is a huge win for franchise owners.
- Appointment Book: we track all future appointments in Zenoti. This has completely taken away manual booking process.
- Role permissions: After implementing this feature, Centre managers are now only allowed to look at financial data that they are supposed to look at. This helps us control cash pilferage.

Cons

None so far. We are quite happy with the Zenoti cloud platform

Review Source: Capterra