About Branch

Branch is a cloud-based employee time and productivity tracking solution designed for businesses managing multiple employee shifts. It offers the ability to track hourly work, view schedules, plan shifts, assign tasks and communicate with employees.

Branch provides both real-time and future visibility on workforce availability to help managers plan resources and workflows. A mobile self-service app lets employees track daily schedules, message coworkers and swap shifts. Managers can import photos of paper schedules or create digital calendars. Employees receive notifications of new activities or schedule changes and can submit time-off requests or apply for shift changes.

Other features include digital scheduling, geo-fenced location tracking, time cl...


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Supported Operating System(s):

Web browser (OS agnostic)

665 Reviews of Branch

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(432)

432

4 stars

(199)

199

3 stars

(31)

31

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 665 results

December 2018

Opeyemi from Blessed Academy, okuokoko

Verified Reviewer

Company Size: 2-10 employees

Industry: Human Resources

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

December 2018

branch messenger review

Pros

The update interval for this app is way frequent and actually fixes things. I work with a bunch of friends and with branch messenger, it is much easier to schedule and update our calendar to our taste. Effectiveness has never been this easy and cheap as now, there is no need to have a squabble with anyone over who was meant to do what and at what time, they all constantly get reminded and everyone gets on easy. The upcoming schedule notification is great, the chatroom is just right for sharing information and the news feed is perfect for broadcast messages.

Cons

Branch simply glitches and that's just about everything i hate about it. Sometimes when trying to make a post, branch puts you off with a response about how your post can not be published at the moment, then, you make the post again in an effort to get your aim achieved and then voila, you've got duplicate posts to your name. This is something that needs to be fixed asap.

November 2020

Josheoni from Self-employed

Company Size: 1 employee

Industry: Wireless

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Free and Easy to use

My overall experience is okay what I recommended to my family and friends as of right now no. I personally think that Branch should add a little bit more options and definitely have that online customer service chat whether it being live or a robot. Thank you

Pros

What I liked about branch is that it's simple and easy. I've only use this for a couple of months and I have not ran into any major problems. I like the fact that it's free you could link your bank to it if it qualifies, you can lock and unlock your card without calling 1-800 customer service, you can add funds, you can move funds, link to Google pay, and you can even ask for a Payday advance. That's if you qualify.

Cons

No there are a couple of things that I don't like about it is that I know it's simple and easy to use but sometimes it's a little too simple. Like for example when you want to add funds if you're adding from a bank account it will take three to five business days and for me that's way too long. But also concerns me is that there is no setting to manage alerts for example every time a money is being taken out or my card is being used at the store I want to get an alert so I know with branch there's no settings whatsoever. My last concern is that there is no online chat for customer service. By the time most people get off which is at 5:00 and then get home around 6:00 the banks are already closed. now if I'm sitting there and I want to go over my finances and I see something wrong in my account I don't want to have to wait until the following morning when I'm at work. I want to take care of the issue right then and there with most banks such as Wells Fargo is 24/7. I feel if the customer service is not there then you're never going to be serviced the way you should as a customer. I mean without customers there's no business.

September 2017

Amy from Dairy Queen Of West Union

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2017

Overall I really like this app

I like the scheduler and the ability to share these things with staff easily. I love the shift swap so that i don't always need to be the one looking to replace someone's shift

Pros

I love the scheduler and the ability for employees to shift swap. It saves time and energy for me that could be used else where

Cons

I have trouble with the transition from the main page to the shift or shift swap page. It sometimes will not change or takes forever

December 2020

SHENEA from Healthcare

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

December 2020

Love it

It was very easy to use. Loved it alot to use to use it.

Pros

Every feature on this software I like . It was very very easy to learn how to use it didn't take long

Cons

There wasn't nothing I didn't like inlikedd everything about it. Very good software to use lol very easy

February 2018

Betsy from Starbucks

Verified Reviewer

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Branch Messenger has always been easy and convenient to use.

Pros

I love that all you have to do is post the picture of the schedule and it will automatically list all the people working that day and it alerts everyone automatically. I think it is extremely convenient and I never miss a shift this way.

Cons

I don't think that there is a lot to dislike about Branch Messenger. Whenever I had issues with the app, customer support always got back to me quickly. I think that there is this one glitch when I look at the picture schedule and go back, the bottom tab that lets me navigate disappears so I have to exit out of the app and restart.