



Activity stream




Supported Operating System(s):
Web browser (OS agnostic)About ScheduleOnce
ScheduleOnce is a cloud-based scheduling solution that helps businesses of various sizes to schedule and manage online interactions with their customers and prospects.
Users can configure booking methods, assign appointments to specific staff members and choose communication channels for appointments. The automatic booking functionality allows customers to schedule meetings which are automatically entered on employee calendars.
ScheduleOnce integrates with various third-party applications such as Salesforce, Infusionsoft, GoToMeeting, WebEx, PayPal and various other applications through Zapier. The solution also offers users APIs for website integration.
Services are offered on a monthly subscription basis that includes support via phone and e...
Activity stream
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
July 2019
Alexander from Triple Agent Digital Media Inc.
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2019
Appointment booking made easy
Pros
I've experimented with a few other scheduling & booking apps. ScheduleOnce by OnceHub stands out as the best & most convenient one for business purposes. Whenever someone wants to schedule a discovery call or consultation with my digital marketing agency, I simply hand them the page to book and I get all the info I need in a flash! It's eliminated communication barriers between myself & my customers & prospects, and has helped me greatly to expedite the marketing help I provide for small business owners and professional consultants. The best part, SO integrates direct with Google Calendar - meaning all we need to do to block off an unavailable time is create an event from our Calendar, which is a huge save for those times I'm not signed into OnceHub.
Cons
SO doesn't easily integrate with Instagram and other social media. If IG had directly supported it as a custom booking option for business profiles, it would be even more of a life-saver for those visiting our business Instagram profile.
Reasons for Choosing ScheduleOnce
SO's features just give us more of what we need from a business standpoint. I liked the free trial so much that I couldn't afford not to sign up for a paid plan.
February 2020
Andrew from Nureva Inc.
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2020
Amazing features and product but not intuitive UI or customization
ScheduleOnce is solving exactly what we need it to do which is why we continue to use it. I wish tweaks were made to simplify the interface and give the ability to customize more within the tool. This is something that Acuity had that we were more excited about but ScheduleOnce has delivered what we need it to do perfectly for its core functionality.
Pros
ScheduleOnce was one of the few platforms that solved a unique scenario for us. We needed the ability to book a meeting space calendar and multiple sales calendars at a single time. We do demo's of technology products and needed specific rooms booked with a sales person to execute the demo. Other products didn't allow the ability to book the meeting space and individual effectively. The other aspect that I do love is that ScheduleOnce easily connects with Zapier to push the scheduled booking through Zapier into HubSpot CRM via a form submission for a consistent experience for our sales team and ongoing automation within our company. Our sales team actually doesn't have to touch ScheduleOnce and maintains everything within HubSpot for their bookings.
Cons
I don't like that you have to sign out and log in via Google incognito to configure different accounts. Because we are using meeting spaces as a user there is a lot of signing out and signing in to configure the accounts vs. doing it in one space or having meeting spaces different than users. Our scenario is unique but this is a frustrating part when you are trying to configure 5 different accounts to all work together for bookings. These 5 accounts aren't all people. Other aspect I don't like are: -Limited access to customize styling of the calendar booking via CSS or HTML. More flexibility to customize and style with brand fonts, look and feel etc. would be beneficial. -Complex customization of emails and if you do a warning tells you that it might not work in the future if you custom outside of their standards -The UI of ScheduleOnce is complex and although the Knowledge base is robust to solve for almost every scenario it could be much more intuitive for a user. There is a learning curve especially when using various users and meetings spaces together.
Reasons for Choosing ScheduleOnce
We evaluated ScheduleOnce, Acuity Scheduling and Calendly. It came down to ScheduleOnce and Acuity Scheduling (both accomplished our needs, Calendly couldn't book a meeting space and an individual). Our top choice was Acuity but ScheduleOnce met security practices for ISO27001 that Acuity didn't have instantly to provide the documentation. We needed to move forward fast so ScheduleOnce became our pick. We have had no issues with ScheduleOnce but depending on your needs ScheduleOnce, Acuity and Calendly are all great products.
January 2021
Ron from Garrett Investment Advisors
Company Size: 11-50 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
January 2021
Great Scheduling Tool
Overall, it's a great tool at a good price.
Pros
ScheduleOnce is a great scheduling tool that allows prospects and clients to book appointments conveniently. It saves me a lot of time going back and forth to locate a mutually good time.
Cons
I am good with technology platforms, but not an expert and I prefer user-friendly tools and good customer support. The tool takes a little bit of time to understand how to customize the setup of the scheduler to your needs. Once setup, it has required very little maintenance on my part.
Reasons for Switching to ScheduleOnce
The prior service didn't offer the level of functionality that I was looking for in a scheduler.
August 2020
Richard from Per Stirling Capital Management
Company Size: 11-50 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
August 2020
The customer support is horrible.
While it has made the normal scheduling of appointments easier, because of the difficulty in dealing with problems, and problems do come up, I'm looking for another provider of this service.
Pros
As long as you are just booking a regular appointment, and nothing goes wrong, it works great.
Cons
If you have any problems, or need help in any manner, good luck getting someone on the phone. All they want to do is email and refer you to hours upon hours of videos to watch. So a problem will take you days to get it resolved when it could have been resolved with a 3 minute phone call. I'd gladly pay three times what I'm paying today to have a customer service phone number that went to a department that could help me when I have an issue as opposed to their email system of referring me to videos.
October 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
It has every feature you'll need
We use ScheduleOnce for client demo and support calls, they book calls from all over the world in multiple timezones so it's critical that the system recognizes the country they're in, sounds simple, most of the other software fails to do this well, therefore, we had a lot of no-shows or calls not booked at the right time.
Pros
It's a fully-featured booking system that integrates nicely into GoToMeeting. Super easy to use with great support if you get stuck. Works well for clients compared to other solutions we've used. You can set up so it only shows call times available in the users business hours.
Cons
Nothing major however it did take a little time to get my head around the concept of event types, booking pages, users and master pages.
Reasons for Switching to ScheduleOnce
Timely was great but they really focus on salons and spas so it was not really fit-for-purpose plus we needed integration with Go-To-Meeting as we need to email out the dial-in details separately, these got lost or people didn't follow the instructions.