UpKeep vs When I Work

UpKeep has 1210 reviews and a rating of 4.65 / 5 vs When I Work which has 859 reviews and a rating of 4.48 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.65 / 5 (1,210)

4.48 / 5 (859)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

April 18, 2021

April 15, 2021

Pros/Cons

  • Pros

  • Super Easy to use and simple. I love the flow of the app and that you don’t have to search hard to find things.

  • The app is great. The interface is simple and intuitive. The ability to communicate with employees within a work order is fantastic.

  • Cons

  • Occasionally it has crashed but Customer Support have been helpful

  • The learning curve on the setup is a bit steep, but their support is pretty good.

  • Pros

  • Great product for the money. Very easy to use. Mobile app functionality is great. Messaging is very easy to use on both ends.

  • Easy of scheduling. I really like the intuitiveness of the product. The support is very responsive as well.

  • Cons

  • The group chat feature looked nice, but the notification capability isn't as fast and efficient as a texting group chat like GroupMe.

  • Administration can be a little clunky due to "action area" issues in their code, but overall a good tool.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos