When I Work Software

Their pricing marketing is completely misrepresent what they're selling

Pros

Their pricing structure is set up to charge you in blocks of users of 10 per users, which means if I have 11 users, technically we're being charged for 20.

Cons

Their pricing structure is set up to charge you in blocks of users of 10 per users, which means if I have 11 users, technically we're being charged for 20.

told my firm to email me shifts and i'll clock in manually. complete joke and no support what so ever

Pros

i did not have to pay? i have to keep writing for some reason but there really is nothing to say, nothing at all, its been stressful just having the thing

Cons

clock in, does not work, schedule does not work, time off does not work, availability does not work
customer support crashes despite about 30 attempts over 4 days

Pretty straight forward piece of software which was super easy to implement in a large operation. Overall, very happy with it and would recommend to anyone!

Pros

We implemented this software for a staff of 52 hourly employees and found it to be incredibly helpful as opposed to scheduling on excel. It was easy to drag and drop boxes between employees and see shift swaps. We also liked the easily accessible app - no more excuses! Overall, it simplified scheduling, making it much more accessible for our very large staff.

Cons

When initially setting up the difference office locations and shifts, it wasn't as easy to edit. However, with some practice, we developed our method and got into the swing. There may be an easier way when initially setting up the schedule, locations, and shifts.

Pros

This is an excellent platform for managing time clocking in and out procedures! Definitely our go to application for managing our staff.

Cons

There were a couple of minor adjustments we had to make after implementing the software. Still, no major hold ups implementing and integrating the software!

Pros

I have found this product to be extremely easy to use with minimal glitches and speed bumps. You can start for free and continue at a great rate so you also get a good value for what you pay.

Cons

Although there is a pretty extensive list of article in the support/FAQ section on the website, getting personalized customer support requires submission of a ticket and I have found the response time to be very slow.

We never used WhenIWork with our employees...nobody received login info or a schedule. We found it didn't work and we contacted WhenIWork pretty much right after signing up and they refused to offer any refund (we paid for the year). This is such bad business.

Pros

Looks fancy - good concept. The marketing of the product is well done and they seem to be able to convince many people to buy.

Cons

Doesn't work well for businesses like ours that require multiple shifts. We run a non-profit school where teachers take several consecutive shifts at times.

Pros

This system makes keeping track of hours, clocking in and out, requesting time off, and verifying time sheets a breeze. It is super user friendly and both the app and the website are extremely easy to use.

Cons

The "location" feature to verify that you are clocking in at the correct location is sometimes a bit off and you are prompted to explain why you are not at the correct location even when you are but I believe this can be easily overridden by management.

Pros

I really liked how easy it made to schedule our staff. Super easy to use and helped us feel pretty organized. It also made changing shifts super easy.

Cons

I didn't see a ton of cons, minimal inconveniences, for example, sometimes it was buggy. We stopped using it because after a while, we just did not need it anymore.

Pros

The ability to have workers upload their availability and place responsibility on them for scheduling made my job super easy.

Cons

It was difficult to begin using but eventually it got easier once getting comfortable with the application.

overall a good app and I intend to use it in the first few years when I am growing my business

Pros

GPS built in
Free for first 75 employees - huge plus for small businesses
Easy to use app and desktop version

Cons

Multiple schedules not available in free version
Not configurable to add new data elements for specific industry

Pros

Everything! I can access my timeclock, schedule, requests, and workchat all within the touch of a button. I am also able to see my specific position for the day as well as who else is scheduled to work with me.

Cons

It would be difficult for me to come up with a con for WhenIWork. This is such an amazing app that I recommend to everyone in management.

Pros

This app makes it super easy to clock in and out of work. You can also go in and edit any times that you forgot to clock in or clocked in/out late for some reason. That layout makes it easy to see your schedule and you can also see who else is scheduled and in what position. You can also request PTO and time off and indicate whether it's paid or unpaid and add notes to your request. It's just an overall really great resource to have for any type of business.

Cons

The only con would be that if you have your location services on, it will create a flag if you're not a specific location of your workplace when you clock in or out. That can easily be avoided by turning off the location service on that app though.

Pros

For our Camp sometimes a person could be doing multiple jobs throughout the day, so I like that I can color code each job. This makes it so much easier for our staff to know where they are going.

Cons

I would like to see the clock in and out system with out having to pay for it. We already have a system and its free, I would like to see if this is comparable or better than what I have now.

Great for construction when we have guys on the road all over the state each day

Pros

Ability to send out chats and mass messages to selected employees
Ability to add details to schedule rather than just a time and location
Ability for EE's to see who they're working with
Sends out alerts when schedules change so nobody has an excuse to miss schedule changes

Cons

Not much to not like about this program. It's perfect for how we use it. However, we have no used the GPS or time clock management portion so we cannot speak to how well that functions

When I Work is truly a great tool for scheduling. Use it for forecasting as well to determine where you can make the best use of your resources across one or more projects. This tool also helps you understand what your organization is capable of handling. It will definitely save you from scheduling headaches and the potential issues around delivering work when you are better able to have full visibility across all your teams and the projects they are working on. A great stand alone tool, as well as a great integrated tool.

Pros

When I Work is a simple and truly effective time scheduler for resourcing projects in your organization. You can track across one or more projects, as needed, and identify time availability for the work that needs to get done. This is often one of the most challenging aspects of keeping projects on track and very few project management tools can help you like When I Work can.

Unlike the "capacity" view of other applications, When I Work gets down to the most granular details. It allows you to identify when and where a team member will be used, including time-off, breaks, lunches, meetings, etc. You can use these categories to identify how best to allocate their time.

The scheduler allows you to see teams based on shift or positions (roles). You can track un-paid breaks and time off, as well as customize schedules and create templates for reuse. You can even create specific shifts for one time or recurring use and maintain notes on each entry. It also provides high level visibility of total individual team member capacity as well as what is scheduled and what has already been used.

View your teams across one or more projects or job sites and distribute resources across them all as needed. It offers program-like management of projects and does not restrict you to individual projects, which can become cumbersome when re-allocating time of one team member across two or more projects.

When I Work is a great tool for planning, or simply use it in addition to your project management application. Its scheduling features make it a powerful tool that lets you forecast as well, by easily making changes in schedules as needed. You will spend less time manually calculating your resources and where to place them, saving you time and money. Changes to any schedules are easy to see and the responses are easy to manage.

When I Work also offers features like task management, which allows you to manage projects of less complexity in the same application. And if you are looking for integration, yes, you can use their library of APIs for that. But, you need to click on the developer link at the footer for more details. Their integration features are not prominently displayed on their website.

Cons

No cons I could personally find for the application and its use. Integration via APIs are present, but this is more for organizations who have techs who can implement them. I have seen organizations with limited development capabilities due to their areas of expertise, where integrations might pose a small challenge... but this should not necessarily pose as a true con for you.

Pros

Love the modern design and structure of this app. Your able to just pull up your phone and see not only your schedule but also your coworkers so it makes meetings and project planning super easy. The in app work chat also keeps everything work related in 1 app for easy access.

Cons

For my job we use our phones to clock in and out but at times its rather frustrating if you happen to start your day for a work related meeting off site and since this app can track where your clocking in and out from (Which you can disable this in your settings) it puts red flags on your timesheet which is a pain at times.

I have no complaints with this software, very convenient and easy to use.

Pros

I like the convenience of being able to request time off and also to speak with other associates regarding shift changes and/or requesting shift coverage. It makes it very easy to communicate with my fellow employees as well as my employer.

Cons

The format can be a little confusing at first. You have to look through all the sections, such as chats, requests off, availability, etc, in order to orient yourself. However, this is not necessarily a complaint as much as just simply learning the app.

Pros

The user interface and functionality are so simple and easy to use. It is almost impossible to mess it up

Cons

I can't really think of any cons. Maybe adding more features or functionality? If I remember correctly the app works as same as the website.

Pros

When I Work has an abundance of features and is intuitive in its design. The mobile friendly platform is an added bonus as you can work from just about anywhere. It is also easy to collaborate with other platforms seamlessly.

Cons

If you need many reports for tracking purposes, When I Work does is lacking in this area. Also, the pricing structure is not as budget-friendly. The least expensive tier only covers one location and five users.

We made a great decision to go with this software, it has made scheduling so much easier and more productive. The employees are able to select the shifts they wish to work more easily. Cut down nearly half of the email traffic.

Pros

The software has the capability to view schedules for employees daily, weekly, and monthly, also allows you to select by job site as well and customize shifts.

Cons

I am unable to enter multiple shifts when using the app whereas I am able to enter and entire month at a time on the desktop site.