ShipHawk Software


 

ShipHawk is a cloud-based transportation management solution (TMS) for medium-to-high volume parcel and less-than-truckload freight shippers. The system supports parcels, less-than-truckload freight, first and final mile carriers and integrates with most e-commerce platforms, CRMs and ERPs to automate shipping decisions and fulfill orders. The system architecture is suitable for retailers, manufacturers and distributors.

Key features include integrations with 200+ carriers, order fulfillment, document generation, multi-carrier rating, automated decisioning, shipment tracking, business rules, reporting and analytics and hardware connectors like scales, dimensioners, barcode scanners and printers. The system supports complete or partial order fulfillment automation. Companies can manage orders, shipments and business rules from a unified web interface and reporting is made available for performance review, cost analysis and modeling.

ShipHawk is available with an annual subscription, and pricing is based on parcel and freight volume, carrier integrations, business system integrations and professional services. Customers receive dedicated account management and support by phone, email and chat.

 

ShipHawk - Dashboard
 
  • ShipHawk - Dashboard
    Dashboard
  • ShipHawk - Rules
    Rules
  • ShipHawk - Shipments
    Shipments
  • ShipHawk - Compare carrier rates
    Compare carrier rates
  • ShipHawk - Order history
    Order history
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

7 Reviews of ShipHawk

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Joshua from Chairish
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

ShipHawk is the best whiteglove and LTL aggregator out there with full API support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We run an online marketplace and we need to ship products and integrate all the results (pricing, tracking, delivery dates, etc.) into our system so that we can provide updates to our users, track them for our own book keeping, and follow up if things go wrong. UPS and FedEx were easy and reliable, but we also ship large irregular items that require whiteglove handling or crating.

Those items require working with much smaller, more specialized shipping partners that lack the technological infrastructure of a UPS and are very difficult to integrate with. We spent many dozens of hours of staff time each week on the phone with shipping companies and individual drivers trying to keep our transit information and ETA estimates updated and tracking down missing shipments.

ShipHawk abstracts all of that away and provides an API interface much closer to something like UPS, complete with status updates and all. Definitely a much easier, smoother, more scalable process for us.

Pros

ShipHawk does all the heavy lifting to get updated tracking information, negotiate rates, and work with shipping partners. That frees your own staff up to make your own product better instead of spending all their time on the phone with truck drivers scattered around the country. It also means that you only need to integrate with a single service (ShipHawk) rather than the dozens of specialized regional shippers out there. Better yet, ShipHawk provides a modern RESTful API and hides the fact that many of the smaller shippers still just ask you to email them spreadsheets.

Cons

There are many, many options involved in shipping something complex like a heavy bronze statue. What sort of packing job and materials should be used, what sort of machinery is necessary to load it onto and off of the truck, etc. Many of these are opaque and confusing unless you're familiar with the details and terminology of the shipping business. ShipHawk abstracts away some of these and is very responsive to questions and queries, which takes the sting out of this.

Review Source: Capterra
 

Michelle from Computer Software
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Revolutionize how you ship

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and simplifies your business

Cons

They are still building out their partnerships, so it doesnt quite get you everywhere for competitive pricing

Review Source: Capterra
 

Carl from Lofty.com

March 2016

March 2016

Great Company!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

ShipHawk's customer service is great and they get the job done right!

Review Source: Capterra

  Response: ShipHawk, ShipHawk

Date: March 2016

March 2016

 

Thanks for the review Carl. The Customer Success team appreciates your positive feedback!

 

Tristen from Kage Design Studio

March 2016

March 2016

Always helpful and fast!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We would highly recommend!

Review Source: Capterra

  Response: ShipHawk, ShipHawk

Date: March 2016

March 2016

 

Thanks for the recommendation Tristen!

 

Dylan from Avus Design

March 2016

March 2016

Outstanding service and the best pricing for brokered shipments around

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Shiphawk was an amazing find.

They are able to beat our best priced rep quotes every single time. Customer service is quick and always solves and and all concerns. I'll be a customer for a long time.

Review Source: Capterra

  Response: ShipHawk, ShipHawk

Date: March 2016

March 2016

 

I'll make sure our Customer Success team hears your kind words. We are happy you love the product. Thanks for using ShipHawk!

 

Kathleen from Medicine Man Gallery

March 2016

March 2016

Great Shipping Software for Busy Retailers

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Great software for high volume shippers, especially those who need a wide net of multi state freight carriers Shiphawk puts instant quotes at your fingertips.

Review Source: Capterra

  Response: ShipHawk, ShipHawk

Date: March 2016

March 2016

 

Thanks for the wonderful feedback, Kathleen. We are thrilled our software has been able to save you time!

 

Marlise from Modern Resale

March 2016

March 2016

They make it easy!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have loved using the Shiphawk dashboard for getting quick quotes and booking our shipments across the US. It's nice to see a comparison of all the freight quotes, so we can make the decision based on our needs and our clients' needs. It's also a great organization tool for our business, seeing everything in one place.

Review Source: Capterra

  Response: ShipHawk, ShipHawk

Date: March 2016

March 2016

 

Thank you Marlise for the great review! We've enjoyed working with your great company. We look forward to continue working with you.