About Symantec Endpoint Protection for Small Business

Symantec Endpoint Protection Small Business Edition is a cybersecurity defense suite specifically designed for needs of the small business.

Core features include antivirus, antispyware and a firewall to protect laptops, desktops and file servers from online threats and hackers. The solution also analyzes downloaded files and applications for potential threats, which prevent employees from triggering attacks.

Symantec Endpoint Protection Small Business Edition has a central control panel and can be managed on-premise or through the cloud via an online portal. A single administrator has the capability to set policies for devices and users and can receive security alerts via SMS or email. Updates are delivered automatically via the Web to employees&rsquo...


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Supported Operating System(s):

Windows 7, Mac OS, Windows 8, Windows 10

412 Reviews of Symantec Endpoint Protection for Small Business

Average User Ratings

Overall

4.32 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(189)

189

4 stars

(174)

174

3 stars

(35)

35

2 stars

(10)

10

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 412 results

September 2018

Fernando from Pelissari Gestão e Tecnologia

Verified Reviewer

Company Size: 201-500 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2018

Traditional and trustful solution for corporative environments

It is my job partner, it protects me along my day without being disturbing. Rarely I see an advice for it or need to take a manual action, and it stills there, doing its good job. I recommend it, for sure!

Pros

In our company we use it for all the employees. Our IT department has full control over adjustments of all the installations. Employees don't need to worry about scheduled scannings, updatings, fine tunning or anything else. Its pre installed on all the machines and is there to protect, not to disturb. Its awesome!

Cons

What can be a pro in one hand, can also be a con in the other hand. The way it works on client machines, by being configured by IT department and not locally may cause some troubles. You just can't set an action different than quarantine a suspect object. But we all know that sometimes it can be a bad judgment from the antivirus side, like a driver for Android that I needed to install and it was classified as unknown source and therefore didn't allowed me to proceed with installation. At least an option to ignore the object could be better.

February 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Symantec is one of the toughest antivirus software's out there

I must say that this is by far one of the greatest enemies of Support and in case you want to be sure that something won't be changed in any possible way ( Firewall, incoming connections from some PC in general or files copied ), make sure to get Symantec as you won't be disappointed while using it even a little bit and I can sign this as an agent who is working with it for a couple years so far.

Pros

This antivirus is so good, that it looks like an impossible obstacles sometimes on my work, as I keep encountering it daily while working on some of my Customers. It is easy to deploy, password protected ( if you are trying to uninstall it or stop it, you can't do it without password ) and provides user protection from almost anything, especially as it integrates and utilizes Windows Firewall and Virus Protection on Windows 10 for instance, to provide impenetrable wall for any attack.

Cons

I can say that sometimes I don't like how tough this one is, as it is my daily job to make my software work fine with Symantec, but if Customer Administrator is not online, I am unable to do anything. That's why I would recommend it to everyone out there, as I am battling it for a couple years so far and I know how good it is.

Reasons for Switching to Symantec Endpoint Protection for Small Business

I used it for a couple years back and it was good, but I wanted to check some alternatives.

December 2018

Chaucer from Information Technology and Services/Self Employed

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

December 2018

Use to be fantastic. But that was then. My, how things have changed.

For quite a few years I had Symantec Endpoint Protection (SEP) deployed across servers and workstations in multiple offices. At the time, I found it to offer the best balance of effectiveness and efficiency. Customers support was prompt and professional, and even after I fled the IT profession to preserve my sanity I kept SEP running on my own home computers. All was well until I upgraded to version 14, at which point everything pretty much went to hell. Experiences that I have had with the new version of SEP: • Total system lockups during every comprehensive system scan. The only way for me to get through a scan was to limit the scans to known file types. • The SEP client grabbing every available CPU core without warning, even when there are no scans or updates scheduled. • Technical support whose philosophy is apparently "Make the customer suffer enough and they will never complain again." I spent a least than eight hours doing the bidding of the Symantec's support folks, but when it became apparent that they couldn't solve the problem I tried to close the support case as "problem not solved". At which point they made it clear that they intended to keep me jumping through hoops indefinitely. I finally told them that their constant stream of emails demanding yet more logfiles constituted harassment, and I blocked them at my email gateway for extra protection. Great job, folks. Now, I use Sophos.

Pros

Incredibly granular control of each security component, customizable to suit a broad range of business environments. IF you can get it to run, you get an amazing amount of control over the security policies in place for different types of machines and different offices within your business.

Cons

A tech support team trained in the dungeons of Mordor by the Dark Lord himself. Oh, and about SEP v14 bringing my system to it's knees: I'm sure that some of your customers love that, but I'll pass.

December 2020

Beth from First Congregational Church UCC

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

December 2020

It has only improved through the years.

Pros

We've used this for about 20 years now, and with every new computer and new version we've implemented, we've been pleased that the processing doesn't slow the computer down as much. It keeps our computer ssafe, is easy to pause when it happens to want to run at a very poor time.

Cons

I wish it was more obvious when the program was running like a new badge in the taskbar or something, because it's not always clear; it would be good to know so that you can pause it at a time where you can not sacrifice processing speed. You have to open the system first to check and see if it's another program causing delay.

September 2019

Bodo from Tetravue

Company Size: 11-50 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

September 2019

Good Virus Protection Suite

Symantec overall is a good and fast Virus/Threat Protection solution for small to mid-size workgroups.

Pros

Symantec is fast and runs easily in the background. It doesn't load the system resources and provides easy-to-use central management capability. Installation is typically smooth and deployment takes minutes.

Cons

There some lack of information to the user on what Symantec finds in the background that makes troubleshooting connection/firewall issues a black box.

Reasons for Switching to Symantec Endpoint Protection for Small Business

Larger Support/Development Base and easier deployment.