CallHub Software


 

CallHub SMS Marketing is a cloud-based multi-channel contact management solution designed for businesses of all sizes. It enables users to manage call centers, voice broadcasting and SMS marketing functions.

CallHub allows users to integrate with different business systems, such as Salesforce, CiviCRM, Google Contacts and Shopify, allowing users to use client and prospect information directly for campaign activities. The product also features integration with other business systems via Zapier.

CallHub features SMS broadcasting, which allows users to create SMS messages using personalized customer information and schedule the campaign delivery. The solution also allows users to filter incoming messages based on keywords and assign autoresponder messages based on message type.

CallHub is available via pay-as-you-go pricing, where users are charged based on the number of outgoing messages.

 

CallHub - Call reports
 
  • CallHub - Call reports
    Call reports
  • CallHub - Inbound message
    Inbound message
  • CallHub - Voice broadcast
    Voice broadcast
  • CallHub - Voice transcription
    Voice transcription
  • CallHub - Voting script
    Voting script
Supported Operating System(s):
Web browser (OS agnostic)

25 Reviews of CallHub

 

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Software Advice Reviews (6)
More Reviews (19)

Showing 1-6 of 6

Sara from S&M Insurance
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Ok dialer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall good I have a friend that uses it on his call center.

Pros

Over all the features are very competitive with other dialers. They have different types of dialing systems I.e predictive and texting

Cons

I love the unlimited plan because I want to focus on making money not how much money have I already used.

Review Source
 
 

Siddesh from Marimba Auto
Specialty: Automotive
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Powerful tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Its a nice, simple and effective tool for phone banking. They have made this marketing a useful and affordable.

Cons

Seems everything great more options for the dailer with the excel sheets and frequent updates and improvements required.

Review Source
 
 

Shiva from Ford
Specialty: Automotive
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Excellent tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use and works well with our business requirement, we are medium size company. It integrates everything nicely and user friendly.

Cons

Calling through laptop could be improved, sometimes it works but other times it does not. Also calling is not smooth, there are delays and some disturbance.

Review Source
 
 

Veena from Ford
Specialty: Automotive
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Awesome service

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

It actually replaces many operators and the mass texting options is the one which attracts me and in love with.

Cons

As such I don't see any disadvantages here and one should keep updating and upgrading the software to latest trends.

Review Source
 
 

Supreeth from Comau Power train
Specialty: Automotive
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Brilliant Call need for business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is very user friendly and very much suitable for mudium and small companies and also customer support is great.

Cons

Some times it will have bugs but can be fixed and corrected. Also I feel ivr needs to be updates as it cause issues.

Review Source
 
 

Stacy from CRSS
Specialty: Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Wonderful Tool with Easy Integration with Your Existing CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love that it integrates with Salesforce. Adds another layer of follow-up with targeting outreach to your efforts.

Cons

Some features seem to have glitches but customer services says they are working out a few bugs. Hope they do.

Review Source
 
 
 
Showing 1-19 of 19

Lunelle from SSH FL

March 2018

March 2018

Hard to get correct, timely answers from tech support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the results. I like being able to reach a large number of people quickly

Cons

1. YOu can't add a new phone book to an existing campaign
2. the transfers are in a different time zone
3. Can't listen to the patch throug calls to make sure they're being effective

Review Source: Capterra
 

Ray from Monash South Africa
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Brillant for all calling needs in the business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use for me and everyone I have worked with
Has all the capabilities a medium size company needs

Cons

There are a few bugs at times and they can effect calls
There is some work that needs to be done but at this price its a good product

Review Source: Capterra
 

Jacob from Jacob Turk

November 2017

November 2017

This is a fantastic piece of software. You can accomplish so much as one person in so little time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use particularly on the user side. Just point and click. It tracks the conversations for you and notifies you when you have response.

Cons

Deleted a record in the middle of using it and the system would not move forward from there. My understanding is they are now working on fix which will be done shortly.

Review Source: Capterra
 


August 2017

August 2017

Promising SW that fails to deliver.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Has some great capabilities in theory but the software is far too buggy to be used in a production environment.

Cons

The SW has a lot of bugs that unfortunately made it impossible for our sales team to use. We received lackluster customer support throughout the whole process and so we decided to call it a day on our CallHub experiment.

Review Source: GetApp
 

Patrick from Top Line Ventures Inc

February 2017

February 2017

Wonderful!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Wonderful! Looked a quite a few tools. More than I needed here -- and simple to use! Thanks to the CallHub Team!


Review Source: Capterra
 

Julie from Vasayo
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Callhub is the wave of the cell phone future!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'd gladly love to contribute my "2 cents". A dear friend introduced me to this awesome communication tool for an online marketing business we worked on together. The ease of setting up campaigns (which you've updated since the original process-:O) has made getting my messages out to interested prospects sooooo much easier! Many systems out there have you spend too much time trying to figure out how to work them vs. using it to connect with people. Callhub is the answer now and always will be for my marketing purposes! Thanks for the brainchild gang. Gratefully, Julie Barkley - www.moneymadeybyhelpingothers.biz

Pros

Ease of campaign set up and sending.

Cons

I haven't located the feature that permits me to download all at one time the responses that were positive after sending out a campaign. That functionality will enable me to at-a-glance quickly connect with those that are interested.

Advice to Others

At the present time and for the way that I use the software, it's working just fine, but, in the future, it would be nice to have the ability to ad graphics or some more eye appealing features than just 'text'. :O)

Review Source: Capterra

  Response: Gaglers, Gaglers

Date: January 2017

January 2017

 

Hi Julie,

Thank you so much for the review. It means a lot. We've taken your feedback to the engineering team.

 

Leslie from Insurance Media Services
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

CallHub surpasses the other guys!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If I could give the customer support more than 5 stars I would. The team is so friendly, easy to work with and assists wherever they can. It is a joy to work with them.

Pros

Very easy to use. I compared to several other services and am very happy that we have chosen to do business with them.

Cons

No comments on this. I am happy.

Review Source: Capterra
 

Georgie from United Voice
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2016

July 2016

Great service, super helpful & easy to get in contact with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Jadon from Callhub was fantastic in helping me set up my SMS campaign. He answered numerous Skype calls and was able to assist with every question I had.

Review Source: Capterra
 

Clinton from Twenty Cadena Shipping
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Mass SMS Texting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There has been 2 occasion where I send mass SMS and receivers didn't get me text but my account was charged. I have used the application occasional since then after customer service told me that the system doesn't charge for unsent text. Perhaps the system saw it as sent but receivers didn't receive it.

Pros

The ease of use and easily accessible through my google app

Cons

I do not like that text are not sent and I am charge for it. It has bad business consequences when I have to tell customers that I have communicated changes to them regarding scheduling.

Advice to Others

I have noticed some charges and update to the software but I haven't had a chance to you after those improvements.

Review Source: Capterra

  Response: Gaglers, Gaglers

Date: July 2016

July 2016

 

Hi Clinton, Thanks for your feedback. We are sorry about the SMS delivery issues. Our telecom carriers reported the messages as sent.

We've since upgraded our carrier and routes, therefore you should not see this issue anymore.

 

Django from gu
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Solid dialer, responsive support, awesome Nationbuilder integration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall good. Great to be able to work so closely with the dev team and have them be so responsive to feature requests and bug reports. We were able to end up with the product we needed.

Pros

Nationbuilder integration is awesome, particularly for SMS and for making calls to recruit volunteers. The development team is very responsive to questions and feature requests, too.

Cons

Some parts of the interface seem a bit buggy (like downloading call campaign reports, and having nationbuilder surveys in call campaigns) and there's currently no predictive dialer feature. Also the voice broadcast IVR feature could use an upgrade to let you program more than two options.

Review Source: Capterra

  Response: Gaglers, Gaglers

Date: November 2016

November 2016

 

Thank you for the review! Our predictive dialer is currently in the works and we've ironed out the kinks that you mentioned.

 

Richard from E-magination InfoSolutions
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Great but needs work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I find the service great but there are times when the call quality is just not what it should be. We've investigated our line spread but that's not the main cause
It's young and will only improve

Pros

The capability to have a truly mobile business with agents working from and environment they prefer.

Cons

Call quality is not always what you want sometimes experiencing delays in the other person hearing you and worst, so bad that the other person just hangs up

Advice to Others

There should be a report that indicates how long the call was not just the cost of the call

Review Source: Capterra

  Response: Gaglers, Gaglers

Date: July 2016

July 2016

 

Hi Richard, thank you for your feedback. If you had let us know the issues with quality earlier we could've moved to you different routes. Unfortunately due to the limited customers from your country, we couldn't anticipate it.

We will change your routes and this issue of quality you face should be resolved.

 

MICHAEL from kimberleacommunity
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2016

June 2016

CallHub Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This has helped us tremendously with our communications in our community. When we have an issue we need to notify people about quickly, this does the job.

Pros

Once it has the contacts in it, it is pretty easy to use. And the speed with which it gets the message out is great.

Cons

All of our contacts are stored by a unit or apt number. need to have a field added that would allow us to do that.

Review Source: Capterra
 

Peter from Mark Stewart for Chandler
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Very easy to get up and running! Great experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've successfully made hundreds of calls. Some of our volunteers have been intimidated by the software, but others jumped right in. Dropping messages on voicemails has been relatively easy.

Pros

I like the value that we get and the ease of starting a new campaign.

Cons

Many of our volunteers seem to have difficulty calling through their laptops. Most end up calling through their phones instead.

Advice to Others

Editing a campaign seems to be difficult. Also, setting the phone number for a campaign seems to be faulty. My account has two numbers. I believe that the phone set was the first number added to the account rather than the number designated for the campaign.

Review Source: Capterra

  Response: Gaglers, Gaglers

Date: June 2016

June 2016

 

Thank you for the in depth review Peter! The feedback and advice is really appreciated. We're working on them and they should be implemented very soon.

 

ronald from The Cloud Marketers
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Nice Product!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love this product. Its easy to use with a very clean user interface. The price the most economical I've seen in the industry and last but not least is the wonderful customer support. They answer all questions very quick

Review Source: Capterra
 

Thomas from CritterFacts
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Has accomplished exactly what we wanted

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We love it all so far, it has done pretty much exactly what we need and has had very few issues ever since we started using it.

Pros

It's user friendly and incredibly affordable, we like being able to pay as you go, a huge plus!!!! This is an option few SMS providers allow, usually they make you buy thousands of dollars worth up front or charge a large monthly fee.

Cons

The only thing we would like to be able to do is set up SMS campaigns 1 week at a time vs having 1 campaign at a time each day.

Advice to Others

Nope!

Review Source: Capterra
 

Wendy from Global Quest Services LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Easy and Affordable Love this Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Call hub managed to make this marketing program easy and also affordable . I love this dialer , sms marketing program and robo dialer the team of Call Hub did a wonderful job !!

Pros

Very easy to use and also affordable and a all in one marketing tool .

Cons

when uploading leads to the dailer it should be more options for the excel spread sheet

Advice to Others

Keep up the great work in creating this software

Review Source: Capterra

  Response: Gaglers, Gaglers

Date: June 2016

June 2016

 

Thank you Wendy! We've shared your feedback with our product team.

 

Julie from EELV French Green party

May 2016

May 2016

Need some features to be perfect !

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Hi
great features thanks
some needs to be perfect and avoid manual treatments
for instance choose a default mode for new agents (browser for instance);
thanks !

Review Source: Capterra
 

David from ACL

May 2016

May 2016

A really powerful yet simple tool

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Excellent app for phone banking. Such a powerful app and a really simple user interface. Customer support is lightning quick and they're very responsive. Can't recommend CallHub highly enough.

Review Source: Capterra
 

Don from Color Copper

May 2016

May 2016

Excellent SMS and Voice Broadcast service!!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our company uses CallHub regularly for SMS and Voice broadcast to our customers. The platform works flawlessly and support is really good!

Review Source: Capterra