About MessageMedia


MessageMedia is SMS marketing software serving clients of all sizes across the US, UK, Australia and New Zealand. It enables businesses to deliver SMS text messages over the internet. Other features include appointment reminders, billing and payments, two-factor authentication, debt collection and field services management.

MessageMedia Web SMS allows users to send text messages, reply and forward those messages straight from their browsers. Users can select from the a variety of templates, or they can customize their own messages and broadcast them to contacts in their address books.

MessageMedia allows users to send SMS text messages from Microsoft Outlook or any email service and receive replies in their inboxes. With MessageMedia’s Text to Voice generator, users can convert text messages into voice and get voice messages delivered to landline phones also.

MessageMedia’s reporting and analytics dashboard provides performance reports for sent messages. Users can visualize their results in bar, in-line or pie charts. Support options include online and phone support.



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Supported Operating System(s):

Web browser (OS agnostic)

12 Reviews of MessageMedia

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(8)

4 stars

(4)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-12 of 12 reviews

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February 2019

John from Reedman-Toll Auto Group

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2019

Great Easy Product

Great product that allows us to keep in contact with our customers in the easiest and most convenient way possible. I would definitely recommend this product.

Pros

The ability that you do not have to have a double opt in to contact a customer is great. Also the ability to opt customers out in the backend as an administrator is great as well. This way none of your employees can text customers that have asked not to be texted.

Cons

It would be nice to be able to send pictures through the text messages. Also the reporting could be a little better. I would like to be able to build reports within the system and base it off of user first and last name not their user ID

May 2017

Rovshan from Just Energy Corp.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2017

My overall experience is good.

Increased show rates.

Pros

Easy to use, easy to create and share templates, easy to create user accounts, detailed reporting, easy to configure user setting except time zone.

Cons

When I keep a session open for a while and come back to do something it gives me error. Another issue we're having is messages are being sent from random numbers but ideally it'd be great to send it from the same area code to avoid any confusion on receiver's end. Currently, I'm working with MM Support to apply the solution that has been suggested. It's so confusing to set time zone based on city or state.

May 2017

Nancy from Kensington Place Townhomes

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

We are thoroughly enjoying using the message media for our community to keep our residents informed.

Pros

I love how residents can respond to the text messaging. I love that if we have an urgent matter such as shutting down the water to a building we can instantly let them know of the situation. We used to have to call everyone during the event. We can send rent reminders our, lease renewal reminders. It is a very valuable tool for us! Customer service is very awesome!

Cons

Message Media is so efficient that there is nothing to complain about! If anything maybe there could be a little more added to how many characters you can type in.

October 2018

Amanda from mesa

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2018

Not the Text Winner

Communication with customers. Some customers love to text. This day and age, people don't have time to check emails, myself included.

Pros

I loved the fact you could use a company phone number. Or a 5 digits code.
I liked that you could use the platform or email.
I like that you used simple html to stop the signature on the work email.

Cons

I did not like that platform/it needs a lot of work.
I don't like that there is no ticker, or counter to see where you are at credit wise/monies.
I didn't like the lack of documents. Didn't seem very transparent.

January 2017

Janet from Advanced Care Australia

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

December 2016

Andrew from Niles Enterprises

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2016

Smoothly running and wonderfully helpful!

This long awaited software has really changed my life. I am so happy to have found it, as it has boosted my productivity by over 33%. You got that right! 1/3 of my time I am essentially getting back, and now I can continue with external endeavors that I pushed off doing before getting this game-changing product. I highly recommend this product for use in any atmosphere.

May 2016

Todd from Dolphin® Imaging & Management Solutions

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2016

Happy with Product and Service

To whom it may concern, My experience working with MessageMedia has been very positive. Everyone at the company has been responsive and helpful in answering any questions I have, and our customers are happy with their services as well. Overall I would be more than happy to recommend them.

May 2016

Fred from Milan Institute & Milan Institute of Cosmetology

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2016

Responsive customer support and stable service

We've been utilizing MessageMedia for years for outreach and communications to prospective students, students and graduates. The service is very stable, and the few times we need customer support it's responsive and immediate with solutions.

October 2016

Robert from Pegatron Corp.

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

1.0

October 2016

Report Options

The overall software GUI is lacking in the reports area. Would like to see more options for reporting and even a way to setup email reports so I can get reports emailed weekly.

November 2016

Peter from InfoTechGuru

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2016

Simple and sleek

Very easy to use. GUI is very basic. Would recommend this for use with anyone. Will continue to test this out longer for sure.

October 2016

Keith from Aramark Healthcare Technologies

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Customer Service Excellence!

Prompt, Courteous, and Reliable when addressing any concerns. Quick turn-around, follow-through to completion.

August 2018

Julian

Review Source: GetApp


August 2018