MessageMedia Software

Communication with customers. Some customers love to text. This day and age, people don't have time to check emails, myself included.

Pros

I loved the fact you could use a company phone number. Or a 5 digits code.
I liked that you could use the platform or email.
I like that you used simple html to stop the signature on the work email.

Cons

I did not like that platform/it needs a lot of work.
I don't like that there is no ticker, or counter to see where you are at credit wise/monies.
I didn't like the lack of documents. Didn't seem very transparent.

Pros

I love how residents can respond to the text messaging. I love that if we have an urgent matter such as shutting down the water to a building we can instantly let them know of the situation. We used to have to call everyone during the event. We can send rent reminders our, lease renewal reminders. It is a very valuable tool for us! Customer service is very awesome!

Cons

Message Media is so efficient that there is nothing to complain about! If anything maybe there could be a little more added to how many characters you can type in.

Increased show rates.

Pros

Easy to use, easy to create and share templates, easy to create user accounts, detailed reporting, easy to configure user setting except time zone.

Cons

When I keep a session open for a while and come back to do something it gives me error. Another issue we're having is messages are being sent from random numbers but ideally it'd be great to send it from the same area code to avoid any confusion on receiver's end. Currently, I'm working with MM Support to apply the solution that has been suggested. It's so confusing to set time zone based on city or state.

This long awaited software has really changed my life. I am so happy to have found it, as it has boosted my productivity by over 33%.
You got that right! 1/3 of my time I am essentially getting back, and now I can continue with external endeavors that I pushed off doing before getting this game-changing product.
I highly recommend this product for use in any atmosphere.

Very easy to use. GUI is very basic. Would recommend this for use with anyone. Will continue to test this out longer for sure.

Prompt, Courteous, and Reliable when addressing any concerns. Quick turn-around, follow-through to completion.

The overall software GUI is lacking in the reports area. Would like to see more options for reporting and even a way to setup email reports so I can get reports emailed weekly.

To whom it may concern,

My experience working with MessageMedia has been very positive. Everyone at the company has been responsive and helpful in answering any questions I have, and our customers are happy with their services as well. Overall I would be more than happy to recommend them.

We've been utilizing MessageMedia for years for outreach and communications to prospective students, students and graduates. The service is very stable, and the few times we need customer support it's responsive and immediate with solutions.