

Web app


Supported Operating System(s):
Web browser (OS agnostic)About MessageMedia
MessageMedia is SMS marketing software serving clients of all sizes across the US, UK, Australia and New Zealand. It enables businesses to deliver SMS text messages over the internet. Other features include appointment reminders, billing and payments, two-factor authentication, debt collection and field services management.
MessageMedia Web SMS allows users to send text messages, reply and forward those messages straight from their browsers. Users can select from the a variety of templates, or they can customize their own messages and broadcast them to contacts in their address books.
MessageMedia allows users to send SMS text messages from Microsoft Outlook or any email service and receive replies in their inboxes. With MessageMedia’s Text to V...
Web app
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.0
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
January 2017
Janet from Advanced Care Australia
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2017
February 2019
John from Reedman-Toll Auto Group
Company Size: 201-500 employees
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
February 2019
Great Easy Product
Great product that allows us to keep in contact with our customers in the easiest and most convenient way possible. I would definitely recommend this product.
Pros
The ability that you do not have to have a double opt in to contact a customer is great. Also the ability to opt customers out in the backend as an administrator is great as well. This way none of your employees can text customers that have asked not to be texted.
Cons
It would be nice to be able to send pictures through the text messages. Also the reporting could be a little better. I would like to be able to build reports within the system and base it off of user first and last name not their user ID
August 2020
Bryan from Leadpoint
Company Size: 51-200 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
2.0
Functionality
3.0
August 2020
MessageMedia gets the job done but not much else
MessageMedia was fine before we knew what else existed. Now I would never recommend someone use them over any of the other enterprise texting platforms out there.
Pros
The eaze of setup was a breeze. I was able to signup and get a message out within a couple of hours.
Cons
The pricing is expensive, The Customer Service is horrendous. You'l get an email from someone from Australia so the timezone issue is already a problem. Seems like a small 5 person company. The features are 5 years behind everyone else in this space.
May 2017
Rovshan from Just Energy Corp.
Company Size: 1,001-5,000 employees
Industry: Utilities
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
May 2017
My overall experience is good.
Increased show rates.
Pros
Easy to use, easy to create and share templates, easy to create user accounts, detailed reporting, easy to configure user setting except time zone.
Cons
When I keep a session open for a while and come back to do something it gives me error. Another issue we're having is messages are being sent from random numbers but ideally it'd be great to send it from the same area code to avoid any confusion on receiver's end. Currently, I'm working with MM Support to apply the solution that has been suggested. It's so confusing to set time zone based on city or state.
May 2017
Nancy from Kensington Place Townhomes
Company Size: 51-200 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2017
We are thoroughly enjoying using the message media for our community to keep our residents informed.
Pros
I love how residents can respond to the text messaging. I love that if we have an urgent matter such as shutting down the water to a building we can instantly let them know of the situation. We used to have to call everyone during the event. We can send rent reminders our, lease renewal reminders. It is a very valuable tool for us! Customer service is very awesome!
Cons
Message Media is so efficient that there is nothing to complain about! If anything maybe there could be a little more added to how many characters you can type in.