About SimpleTexting

SimpleTexting is a cloud-based platform for 1-on-1 business texting and mass text message campaigns. The platform provides the ability to send and receive messages using a 6-digit short code, an existing 10-digit phone number or a new local number. 

Key features of the SimpleTexting platform include segments, autoresponders, scheduled texts, data collection, text-to-win contests, polls and more. Users can also include photos, GIFs, videos, coupons and other multimedia content in messages using MMS. 

SimpleTexting’s support team is available by phone or chat 7 days per week. They also offer complementary product demos and have self-guided help center articles.

Designed for both small and enterprise businesses, SimpleTexting...


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Supported Operating System(s):

Web browser (OS agnostic)

156 Reviews of SimpleTexting

Average User Ratings

Overall

4.78 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(127)

127

4 stars

(25)

25

3 stars

(3)

3

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 156 results

May 2020

Shelby from Houston Downtown Management District

Verified Reviewer

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Software has everything we need!

We've really loved being able to build our SMS list and SimpleTexting has been easy to use.

Pros

We had tried three options simultaneously and picked SimpleTexting because it has so many integrations that are easy to use. We are able to do giveaway contests, collect data, it integrates with our email software - really, they are the pros and have figured out what most clients need from the start.

Cons

There's nothing that I dislike thus far. It is slightly more expensive than other options, but right now it's worth it for all of the integrations

Reasons for Choosing SimpleTexting

Because they offered the most options and customizations. User-friendly interface. Great support.

April 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

One of the best strategic partner you will ever find in business.

After being burned badly by other companies who present themselves as similar (years ago) I entered into business with Simple Texting. From then to now, I have renewed my enthusiasm for one of the most effective means to market anything, I’ve ever experienced.

Pros

I am constantly amazed at how this company manages to find and keep some of the most talented people who are relentlessly dedicated to their customers success. In an age when many tech companies rely on synthetic customer service driven by soulless algorithms, Simple Texting is NOT one of them. ST is real live people WITH SOULS who truly care about their customers success and will do anything in their power to make it work for customers. They take complicated technology and strategies and make them flat-out simple.

Cons

The cons are too few to even mention. Simple Texting is great!

Reasons for Choosing SimpleTexting

I had a phone conversation with this company’s CEO (Sean G.) before engagement. After just a few minutes, it was evident that this company was built for “long-haul” success for themselves and the lucky customers that do business with them.

June 2020

Hattie from Jackson Contractor Group, Inc.

Company Size: 201-500 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Communication with Employees

In our construction business we have employees in several states on multiple jobsites and we needed a communication tool for our crew members in the field that don't have company assigned emails. SimpleTexting has been an effective tool to get this job done! We implemented this last fall as a way to highlight crews and projects with the occasional employment related text message. When COVID-19 hit, SimpleTexting became a great tool to get updated information and policy out to everyone in real time. I've already recommended SimpleTexting to others and have received many positive comments back from our crew members. Customer service has been quick to respond and persistent until they find a solution! The chats are a great way to communicate! Representatives are helpful and kind which is always appreciated!

Pros

Easy to use, can schedule multiple messages ahead of time.

Cons

I don't think there is anything on SimpleTexting's side. Some phone service providers have issues with the photos sent through MMS messages.

Reasons for Choosing SimpleTexting

Plans seemed easier, price was more competitive

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Functionality

3.0

November 2018

Decent, but can not "replicate campaign" without some painful "cut and paste"

Meh

Pros

Fairly easy to use. Why do I have to use more words? Meh.

Cons

Texts cannot be emulated to come "FROM" our own company name or a person in our company, so many of our recipients immediately opted OUT. Also, it should be soooo simple to "replicate campaign" to send the same message again, with a few tweaks, or to a newly imported set of recipients. But no, it's a painful cut and paste each time. Also, the system does not safe drafts?!

Response from SimpleTexting

Replied January 2019

Thank you for your feedback! We always appreciate customer suggestions and have implemented the ability duplicate past campaigns!

May 2020

Jen from A-1 Heating & Air Conditioning

Company Size: 51-200 employees

Industry: Facilities Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Reliable texting service. Great that customers can text our landline!

Overall, this is a great product. The last text service we used didn't always get the messages sent and we knew this because we were sending them to employees with our company's cell phones. We use this a lot to communicate directly with customers and staff, not as much as a marketing/mailing list/keyword tools...yet!

Pros

We loved that we were able to set this up with our existing business landline. We can schedule messages to go out and set-up mailing lists. We can set-up as many users as we'd like as well. It's nice that we can save the customers' information within the software as well for ease of use.

Cons

I wish it had better group texting or group texting at all. We use this to text employees a lot and have to set it up as a "campaign " and they cannot see the other responses. I wish it had a built in afterhours reply. I know there's a way to set it up with another app, but we don't have it and I haven't messed with it. Pictures coming INTO our line take a very long time to receive, hours in most cases.

Reasons for Choosing SimpleTexting

I honestly cannot remember, but I think it was the price and unlimited users (but we pretty much all log into the same account now so we can all see all the messages)