About SimpleTexting


SimpleTexting is a cloud-based platform for 1-on-1 business texting and mass text message campaigns. The platform provides the ability to send and receive messages using a 6-digit short code, an existing 10-digit phone number or a new local number. 

Key features of the SimpleTexting platform include segments, autoresponders, scheduled texts, data collection, text-to-win contests, polls and more. Users can also include photos, GIFs, videos, coupons and other multimedia content in messages using MMS. 

SimpleTexting’s support team is available by phone or chat 7 days per week. They also offer complementary product demos and have self-guided help center articles.

Designed for both small and enterprise businesses, SimpleTexting’s offers an API access for all users. All monthly plans include the features above, and all incoming messages are free. In addition to the online platform, SimpleTexting has an app for iOS and Android.



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Supported Operating System(s):

Web browser (OS agnostic)

74 Reviews of SimpleTexting

Average User Ratings

Overall

4.81 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(62)

4 stars

(10)

3 stars

(2)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-20 of 74 reviews

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March 2018

Javier from GetUpside

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

By FAR the BEST texting service on the market !

I dramatically improved my conversion rate for my radio customer acquisition campaigns.

Pros

Auto-responders - folks that text your short-code can be automatically enrolled in a marketing drip campaign or an ongoing content marketing campaign. We found that service to improve our app install ration by 40%.
Scale up - you can start with a low plan and just upgrade as you start using the service more. Once you're at the top, you're only paying /text!
Cost - Costs are very reasonable and super transparent. And if you want to go all in and get your very own shortcode, they can even help with that!
Self service - You can edit and improve your texts as you go, you usually don't have to wait for anyone
Customer service - AMAZING customer service. Real people that you can talk to over and over again. Super easy chat feature.
Group texting - If you want to send a message to everyone on your list, that's easy too.

Cons

No timestamp - Biggest con is that they don't have a timestamp when people subscribe; they just tell you when the date is. Not having the time makes it harder to optimize marketing campaigns.
Filtering - trying to navigate the lists and autodrip can be tricky because most pages don't have filtering or sorting functionality. You have to skim through the page looking for the list that you want
No "duplicate" feature - When trying to recreate an autoresponder campaign, you have to enter ever message in one at a time, which is time-consuming.
A/B Testing - This is more of a WISH than a CON since I don't think any service offers this - would be great if they would let users A/B test different text messages to see which ones produced more engagement - like email subject line tests.

Response from SimpleTexting of SimpleTexting

Replied April 2018

Thanks Javier for taking a few minutes to leave some comments and feedback! We always get excited when customers see such a benefit from using text messaging. With regard to your wish list, we're really focused on listening to our customers and delivering improvements wherever possible. Timestamps will be added to all list exports in the coming days, we think filtering, A/B testing and duplication are all great ideas and are on our roadmap so keep an eye out for these in the future.

October 2017

Joanna from The Good Samaritan Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

October 2017

Pricey, but love getting right to our customers "pockets"

Ease of use for customers and keyword access.

Pros

Lots of great features and easy for customers to sign up for messages/sales/specials at our Charity Bingo Hall and Resale Stores.

Cons

For a non-profit, the service is expensive. Not too long after we signed up for the service, I was contacted about receiving a non-profit discount. I sent the information and checked back in, but got zero response back.

Response from SimpleTexting of SimpleTexting

Replied October 2017

We really appreciate you taking a few minutes to write a review, Joanna. Glad to hear how easy it is for customers to sign up and for you to reach back to them instantly! Sorry to hear that you didn't receive the non-profit discount on sign up. We believe in making our service as accessible as possible for non-profit organizations and I've taken care of updating your plan now. We're here to help if there's anything more we can do. Thanks again for being a long time customer!

July 2018

Eric from Source2 RPO

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

SimpleTexting Integrates with our ATS for easy candidate communication

Pros

We use our SimpleTexting subscription with our ATS system, BrightMove. This is something we had integrated to easily text candidates directly from the ATS. It works great and send communications promptly once you hit send. Customer Service team is great for any issues you may have.

Cons

The pricing bundles for the amount of text messages. I really wish there was a 15,000 message option between the 7,500 and 25,000 text allotment.

Response from SimpleTexting of SimpleTexting

Replied July 2018

We're so glad that SimpleTexting has helped you with your ATS, Eric! We do understand that your message needs will not always match up with our listed plans, especially when it falls between 7500 and 25000. That is why we're more than happy to create a custom plan for you! Please feel free to reach out to our customer support team to get that set up!

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

November 2018

Easy & Effective Communication Tool

Overall, I love SimpleTexting. It's easy to use and an excellent communication tool. Texting is a much more efficient way of reaching partners since email is becoming a thing of the past.

Pros

SimpleTexting is simple to use and easy to implement in your marketing and communication toolbox. We use to communicate important upcoming events to our partners. I love that I can import lists and we don't have to use the 555888 sign up feature. I like that partners can respond back to me and if I want to, I can respond back to them.

Cons

Customer Service took about 3-4 days to resolve a problem for us. This is not a horrible lag of time but it would be better to have a 48 hour turnaround time. For those 4 days, we were unable to text and this slowed productivity. Also, I find it odd that all members of this software have the same number of 555888. I know people have to text in with the correct keyword but what if someone from another company accidentally types in our keyword? Does this automatically put them on our list? It hasn't happened yet but I always wondered that.

January 2019

Ember from In-telligent

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Using SimpleTexting to Drive Downloads

We needed a simple way to drive app downloads for our company, and SimpleTexting provides that. It's so easy to add the shortcode and keyword to our marketing materials. The platform even integrates with our website, allowing visitors to request a download link to their phone simply by adding their number in to the appropriate field on our site. Before ST, we had to verbally explain the the download process or email download links, neither of which were streamlined solutions.

Pros

New keywords and campaigns are easy to set up and reporting is robust.

Cons

Our company has to use two different shortcodes, one for the US and one for CAN. We'd prefer to use the same shortcode for both, but the number we use in the US isn't available in CAN and has less keywords taken, so we have to stick with it.

Response from SimpleTexting of SimpleTexting

Replied January 2019

Thank you for your feedback Ember! We're glad that SimpleTexting has helped you to increase app downloads! We actually do have the same short code in both the US and CAN, though they operate independently. We'd be happy to check on keywords in the US to see if we can make that work for you. Feel free to reach out at support@simpletexting.net.

February 2018

Pauline from MyOutDesk

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

VERY EASY SETUP! we were up and running and sending out messages in a few minutes.

Pros

It makes SMS and shortcodes easy to use and manage. Other software would entail months of setup for a shortcode (but it's more specific / our own) however this one still works pretty much the same way! It's all about convenience and efficiency. Also easy to create and schedule blasts to our clients and hot leads. THE CUSTOMER SERVICE IS AMAZING. We have never had a chat wait for more than 3 minutes. SOMEONE IS ALWAYS THERE TO HELP OUT.

Cons

The limitations on imports. I still love how quick and easy it is to communicate with customer support so they can increase the limits on our imports but we churn out hot leads fast and it becomes a daily (and possibly tedious future task). we understand the implications of needed consents, but hopefully it can be automated in the future.

Response from SimpleTexting of SimpleTexting

Replied February 2018

Thanks for providing some feedback and leaving a review! We've tried to make it as easy as possible to get started with short code messaging, and we're happy that you've been able to make it work so quickly for your business. Our customer support team is super excited about the shout out, they work incredibly hard to make it happen for our customers. We're constantly looking at our processes to make our customers lives easier so I've asked our team to look at the import restrictions. To help ensure the integrity of our service, there are some checks in place but I'm sure we can make it a bit easier for you.

August 2018

John from Commute.org

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Using Simple Texting for "transit alerts" - easy, efficient, effective.

Pros

Overall ease of use and adoption by our customers has exceeded our expectations. Excellent value and has improved our customer service tremendously.

Cons

More visibility into reason(s) why SMS might be delayed by certain carriers when they have internal issues - not really a Simple Texting issue, but something that would make the tool better.

Response from SimpleTexting of SimpleTexting

Replied August 2018

Thanks for the feedback John! It's great the hear about your customer adoption rates! We do find that people greatly prefer texts. We appreciate your thoughts on issues that can occur specifically on the carriers' end and are in discussions on how we can improve the visibility on this!

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

December 2018

A great solution for our small businesses!

Great value for the money and flexible accounts that allow you to pay based on volume.

Pros

All the features are easy to use! I love being able so simply schedule and send out texts. The ability to set up recipients in groups allow for targeted texts to specific groups within the organization.

Cons

Sometimes it is complicated to remove people or to figure out how to move them from group to group. Overall, with a little bit of hunting and pecking I was able to figure out everything.

Response from SimpleTexting of SimpleTexting

Replied January 2019

We're happy to hear that SimpleTexting has been beneficial to your business! If you have any suggestions on how to improve the process of removing people or moving them from group to group, we love to hear them! You can reach us at support@simpletexting.net.

August 2018

Anthony from Fabrica Creative

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Simple Texting is Great!

The staff with Simple Texting is awesome! They are very timely and extremely helpful and patient!

Pros

I was recently shown some of the additional features like "Text to Vote" and was so happy to see this was already pre-made and ready to roll with only a little info needed from me. It made our contest a breeze for voting!

Cons

The only thing I can think of is not realizing that each person texting in is more than one text. So when calculating pricing and such, I should have accounted for a couple texts each when determining how many credits I needed. But it's so cheap it never hurt my pocket going over by a few.

Response from SimpleTexting of SimpleTexting

Replied September 2018

We're so glad that you're getting use out of our additional features Anthony! We are always trying to add new, easy-to-use features so people can communicate with their clients. In terms of credits, we do not charge for incoming messages and we're more than happy to suggest the appropriate plan size for your needs!

October 2017

Joel from Thrift2gift

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2017

Struggled to figure out the import contacts system, but customer support was fantastic!

Pros

Struggled to figure out the import contacts system, but customer support was fantastic! The layout of the software is very well thought out. Overall, this company was recommended by multiple people I know.

Cons

Getting permission to import CSV files and all of the problems I had with it or a very cumbersome. First of all, when you try to import contacts from a list or CSV file, it asked you to first contact somebody in order to get permission to do so. However the link to contact someone did not work the first time I used it. So I had to go online and chat with someone in order to figure it out. Once I got permission, The program kept telling me that I was getting an internal error message. In the end, I had to end up emailing my lists and files to a customer support member in order to have him add them into the system. Someone please figure out how to improve the system of importing files

Response from SimpleTexting of SimpleTexting

Replied October 2017

Thanks so much for taking a few minutes to write a review, Joel. It means a lot to get feedback from our customers! We try to strick a balance between ease of use and maintaining compliance standards when it comes to importing contacts. We're constantly reviewing our processes and we'll look into how we could make this easier for future customers. We're looking into the import issue now and we'll fix it as soon as possible. Happy to have you as a customer and we're looking forward to working with you!

August 2018

Jeff from ViewSpark

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great Platform

Pros

Fabulous customer service, great pricing and a quality tool.

Cons

No regrets at this point. I've used this platform with dozens of my clients and everything is functioning well.

Response from SimpleTexting of SimpleTexting

Replied August 2018

We're glad the platform has been a success with your clients Jeff! Our customer service team does work hard to give everyone a great experience and I know they'll appreciate your kind words here!

December 2016

Andrea from SPARK

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

So helpful, great customer service

These people really went above and beyond to help me set up my code and give us the best deal. They helped resolve a few issues I was having very quickly and were so responsive to my messages through their "chat" service. I've also been very pleased with the platform itself! One thing that I wish we could see is when autoresponder messages have indeed been sent. Right now my only confirmation that my 2week delayed autoresponder is sending is that my number of messages sent (total) for the last week is disproportionate to the number of new subscribers. I think there is some room to develop the user-friendliness of the platform, but in general, it does its job. I wish analytics had more some more abilities regarding how many subscribers and trends across weeks that I can define myself.

Pros

It does exactly what I want to.

Cons

The online platform could be more comprehensive and user friendly

November 2016

Eric from Plexus Software, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2016

Clean and simple, just like their name

The API was easy to get connected to, and the web interface was also clean and intuitive. Customer support was great, as they put me immediately in touch with someone who could fix my issue right away.

November 2018

Harrison from St. Petersburg College

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Simply the best

We use texting for multiple campaigns and objectives. Simple Texting has everything we need and much more.

Pros

Simple Texting is the best tool for texting based campaigns, and their support is A+. And of course the value is just too good to pass up.

Cons

Hard to find when searching for best texting platfomr

Response from SimpleTexting of SimpleTexting

Replied November 2018

Thank you so much for your kind words Harrison! We're happy that we've been able to provide all the tools that you need to your text campaigns and we work hard to introduce new features that will best serve our customers.

July 2018

Clark from FinUnited

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

They are a very professional group with a ton of experience. There hands on approach is amazing

Added monthly revenue

Pros

Its easy to use and they are ready to help 24/7! The software does everything you need and then some.

Cons

I actually can not think of any cons and we have been using the system for over 7 months now. Its simple and easy.

Response from SimpleTexting of SimpleTexting

Replied August 2018

We're so glad that SimpleTexting has been a benefit to your business Clark! We strive to offer the features that people are looking for and to make them easy to use!

July 2017

Tracee from Phi Theta Kappa Honor Society

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

It's simple, easy and a great value for communicating with attendees at our events.

Pros

It's easy to use for any of our staff. It gives us a simple solution for communicating with college students and their advisors who attend our meetings.

Cons

No ala cart, one-time option, so we have to unsubscribe after we use it for an event. STaff was helpful with the unsubscribe request though.

Response from SimpleTexting of SimpleTexting

Replied July 2017

Tracee - Thanks for the great review! Glad to hear that your staff finds it easy to use to communicate with your event attendees. We've recently updated out platform to make it even easier to start and stop your subscription. You'll have access to a brand new dashboard when you're ready for your next event!

June 2017

caiti from Peak medical clinic

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

simple texting is great for work

Pros

it is easy to use and efficient. I like how I can mass text with hit and tell patients their appointment times

Cons

some of the patients get confused about the first text that gets sent out about data rates. They think it is spam messages and then they opt out

Response from SimpleTexting of SimpleTexting

Replied July 2017

Caiti - Thanks so much for taking a few minutes to review SimpleTexting! We're really glad to hear that you like how easy it is to communicate appointment times over text. We love saving time where we can too! As industry leaders in SMS compliance, we want to make sure that anyone who receives a text is fully aware of the program which is why we send the compliance message. We'd be happy to chat about how you can communicate this to your customers so they don't opt-out and miss their messages.

August 2018

Thomas from The CAZA Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Unbeatable Value!

Pros

The value from this system isn't even comparable to their competitors.

Cons

There is a notifications when some people text in warning about a charge that could deter responses.

Response from SimpleTexting of SimpleTexting

Replied August 2018

We're so happy to hear about the value you're finding in SimpleTexting, Thomas! In regards to that notification, that is sent from a person's phone/carrier and is not something that we send out. SimpleTexting does not charge the people that text in, but standard message and data rates may apply; the same as sending/receiving any other texts on their plan.

April 2018

Derek from ShowSpan, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

We needed a texting solution that allowed us to run a vote that wouldn't break the bank.

Allowed us to run a text voting contest utilizing the phones in everyone's pocket instead of at iPad or Laptop stations for a reasonable price.

Pros

It's simplicity and ease of use within the dashboard is what makes it such a great product. We did have to game the system a little bit to get what we wanted out of it, but in the end it was perfect for what we were looking for.

Cons

The only thing I didn't like was that I had to create a workaround to allow for what we needed it for - we were looking for something where patrons of our show could vote for their favorite of 13 gardens by texting a word to the number. So essentially a text poll, but initiated by the user instead of by us, and instead of sending options, the keyword is on a sign at each garden. So it worked perfectly, we just sort of had to work it out ourselves - not really a con, since it totally worked, haha.

Response from SimpleTexting of SimpleTexting

Replied April 2018

Great to hear that it worked out for you, Derek! And thanks for taking the time to leave a review :) We've worked hard to build a dashboard and interface that's simple to use but still really powerful.

November 2017

Heather from Big Texas Poker, LLC

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Top notch customer service, great UI & price point

Huge time savings! Ease of use. Excellent customer support!

Pros

Quick and easy to send out SMS. Synced with Mail Chimp. Customer service and support was TOP-NOTCH! Pricing below competitors. I have recommended SimpleTexting to several business owners. I also liked the notes field that I used daily to keep customized member preferences.

Cons

Searching users/members was awkward and did not always seem to work. I would search to see if a member existed before entering them manually. Then I would manually add a member only to find out they had already signed up by texting our keyword.