




Sample survey





Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About AskNicely
AskNicely is a cloud-based online survey software that helps businesses create surveys and collect feedback in real time based on Net Promoter Score (NPS). Key features include live reports, real-time leaderboards, text analytics, automated responses and one click integration.
AskNicely allows users to automatically capture feedback from customers on a daily basis or for specific events and times. Users can configure surveys including wording, logos, domain names and languages. Users can track NPS by product, channel and segments in, then share data with reports and dashboards.
Dashboards are updated in real time, and users can also access data filtering, time-based charting and text analytics. Users can respond to customer feedback directly from inte...
Sample survey
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
March 2018
Matt from Lightrail
Company Size: 11-50 employees
Industry: Internet
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
AskNice.ly is an elegant NPS collection tool, compatible with lots of useful integrations.
NPS surveys help us identify areas of improvement that we wouldn't otherwise hear about from our customers. AskNice.ly helps us collect, organize and summarize that feedback effectively.
Pros
We connect AskNice.ly to tools like Intercom, Zapier, and Slack in order to automate the process of collecting feedback, incentivizing NPS surveys and reporting results back to our team. It's easy to set up and it does it's thing without much maintenance.
Cons
There is nothing significant I would change in the interface or functionality. We get the appropriate value out of our membership level.
March 2018
Adam from Velofix Group of Companies
Company Size: 11-50 employees
Industry: Sports
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2018
Good solution to NPS results
The ability to know what our customers thought of our service. It gave me the ability to make changes based on customer feedback and it gave our customers a more discreet and easy way to give feedback.
Pros
The real time responses allowed me to stay on top of the reviews I was getting. I also liked that it was able to integrate with our existing (internal) software. It made everything a one-stop-shop
Cons
The userface wasn't as appealing as other software's I've used and some of the reporting features were less advanced than other softwares I've used.
April 2018
Élodie from DashThis
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Functionality
4.0
April 2018
Great tool for my to-do list at work
Efficiency for my personal tasks and avoiding forgetting some important things.
Pros
It helps me organize my tasks at work and never forgive anything. With the mobile app, I can add anything from anywhere whenever a thought comes to my mind. I can even add some sub-tasks to one task and I can organize my days with the deadlines.
Cons
The navigation through the interface can be confusing when I'm going elsewhere than my to-do list. The main menu on left is pretty useless for me and the inbox doesn't work as expected, or maybe not the way I would like it to. It sends me my everyday tasks based on deadlines. So if I planned 5 tasks for today, I receive 5 different alerts, on web and on mobile. So when a colleague share a task with me, it can be lost among all my personal alerts. Finally, I would love to share tasks more easily than just assign them to someone.
December 2019
Sunaina from Pivot Software
Company Size: 11-50 employees
Industry: Human Resources
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Just amazing, outstanding customer service - a great product, too!
As mentioned above - the net promoter scores we received from our clients were useful in making product related decisions. Would highly recommend ASK Nicely to others. A big shout out to [SENSITIVE CONTENT HIDDEN] from their support team - just an outstanding asset to your team. Cheers!
Pros
- The highlight for me for AskNicely was the customer service I received from them. Specifically, the person that I communicated with - [SENSITIVE CONTENT HIDDEN] - was just extra ordinary. This was a pilot program that we had started and I was in charge of this at the time. [SENSITIVE CONTENT HIDDEN] made certain that I understood the platform well, made the most of the features, and most importantly - got it right the first time! The surveys are easy to setup for the admin and easy for clients to fill out. The analytics we received from the surveys were very useful in making business decisions.
Cons
Nothing, really. As the admin for the pilot program, I was completely satisfied by the product as well as the service received.
April 2018
Jorge from Unleashed Software
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
April 2018
Nice, usual as expected
Great customer response and make us on track to find out what our users really like and dislike from our product
Pros
it's a not intrusive tool which makes the user do not feel uncomfortable in do what we expect from them
Cons
Could be more visual and easy to edit, with that the designer work will be great and the integration also amazing