About Snap Surveys

Snap Surveys is a survey management solution designed for companies of all sizes. It offers feedback capture, training surveys, customer satisfaction surveys and analytics functionalities within a suite. Both cloud-based and on-premise versions are available.

Snap Surveys allows users to capture surveys from multiple devices such as tablets, smartphones and kiosks. The product also offers online surveys, where users can design surveys using customizable templates, and share them with audiences using a branded URL.

Users can also create paper surveys that can include information such as a respondent’s name, address and contact details. Users can scan paper surveys and auto-populate the responses from the questionnaire fields. An online portal is ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

19 Reviews of Snap Surveys

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(8)

8

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 19 results

July 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2018

Easy to use something tool

Pros

Easy to use tool; Allows flexible configurations based on customer complexities; Very knowledgeable application support team

Cons

It seems like scale isn't the fortay for Snap. Exporting data is ok for small cases, but automatic extracts & direct data access are needed for larger projects.

February 2018

Katherine from Ryder System

Company Size: 10,000+ employees

Time Used: Less than 2 years

Review Source


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2018

Nice provides a different quality to other platforms Snap Surveys.

Snap Surveys is a very good software, I would say that it is one of the best for the distribution of surveys, despite its prices, it still has quite interesting functions. It has benefited me in my business area, providing more appropriate survey results adapted to my response range.

Pros

Snap Surveys provides a different quality to other platforms, due to the easy integrity of information, I can have a lot of information on a topic of interest, and present it in an orderly manner thanks to the order functions that Snap Surveys has, the surveys have been better distributed with respect to information.

Cons

I do not like the prices of Snap Surveys, for the simple reason that this is a very simple software that complements very well companies with few employees, it also complements companies that have a good organization, and as it is essential, it should have low prices for better accessibility.

January 2020

Bonnisha from Sun Noodle

Company Size: 51-200 employees

Industry: Food Production

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

January 2020

Not that bad

Over all its easy to use if you have proper connection then you shouldnt have an issue.

Pros

What I like about this product is that it is smooth, nice color and many features that has to be learned no matter what. Also eat to you use and easy to set up. This product comes to us from Hawaii they also use it so we decided that all office will need this awesome gadget.

Cons

What I barely like was it constant to disconnect itself and then give us a hard time to connect to any pc and we have 3 pc connected to this scan snap.

October 2019

Meg from KPI

Company Size: 51-200 employees

Industry: Research

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

October 2019

Frustrating tool to learn how to use

I use it everyday to create surveys and launch them.

Pros

Once you learn it it is easy, but it takes a long time to get used to it. The program itself seems a little outdated.

Cons

That it is not user friendly. The SNAP survey guide is hard to navigate and can be tedious to find answers in sometimes.

October 2019

Jennifer from KPI

Company Size: 51-200 employees

Industry: Research

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

2.0

October 2019

Snap Survey Review

Snap Survey could be much more user friendly and convenient. It requires us to do a lot of manual work, whereas in other similar programs, those steps would be automated.

Pros

The programming logic is easy and simple to learn.

Cons

This software is very much outdated compared to other programs in the market.