About SurveyMethods

SurveyMethods is a cloud-based survey solution for creating online surveys, polls, email newsletters and online event registrations. The solution can be used to create surveys for gathering market research, capturing customer feedback, evaluating employees and so on.

Using the tool, users can create surveys with different question types including matrix questions with rating scales, choice-based drop-down menus or open ended comment boxes. Users can brand the survey with company colors and logos. Additionally, users can customize the “Welcome” and “Thank-you” pages of the survey.

Once a survey is complete, users can share it with respondents over email or through a link. After respondents take the survey, SurveyMethods can gene...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

52 Reviews of SurveyMethods

Average User Ratings

Overall

4.94 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(49)

49

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 52 results

January 2018

Andy from The Village School

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Easy to use survey software with strong analytical tools

We have used this for a large variety of information gathering needs. We survey parents about their experience in our school. We conduct board and staff surveys to evaluate their work experience and the work of our administration. Students use the survey to learn the basics of online survey approaches. When we have a meeting to schedule with somewhat complicated parameters, we use Survey Methods.

Pros

Intuitive interface. Offers many survey question methods, ranging from the simplest input to more involved, responses allowing scoring and multi factor correlation. Strong, graphically-oriented reporting options Transfers data easily to MSWord, PDF, Excel for further analysis. Various confidentiality options. Allows categorization of email respondents. Allows many style templates. Allows quick vs. more involved editing of questions.

Cons

Because of the many features offered, the program can take a bit of time to explain to other employees. This is to be expected, however, from any program.

March 2020

Maria from The PAST Foundation

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2020

Educational Program Evaluation using Survey Methods

On the whole, I really appreciate all of the options Survey Methods offers. We are currently designing surveys to be implemented by a client who uses another survey platform, which makes us appreciate Survey Methods all the more. Until recently we did not know Survey Methods had new ownership. We had set up for automatic invoicing, which didn't work this year. This involved a phone call and many emails, where the new staff was very responsive. I'd say the biggest problem as we are an educational non-profit is that our annual cost has more than tripled and we had to reduce the number of survey accounts for our organization.

Pros

We've been using Survey Methods for 12 years to gather qualitative and quantitative data to support educational program implementation, and it's been an incredibly useful platform. It is easy to format surveys, and includes useful features such as skip logic and many different options for question types. Our respondents are often protected by an IRB, which makes the anonymity guarantee essential. We're a able to provide a link to our IRB survey consent form in the survey web greeting. Some of our surveys can be time-intensive, so we also appreciate the "Save and Resume" option.

Cons

We always use the survey URL to launch, and sometimes the link the doesn't work and we need to include instructions for pasting the link in a browser, and that can be frustrating when our clients are disseminating the link. I feel it reflects poorly on our abilities to help them collect data. In terms of reporting, I'd like to see more options for Survey Methods generated graphics. We often have to take the quantitative data and create our own interesting representations for reports. I'd also like to see more interesting options for the look of the surveys. We're able to insert logos, which is great, as well as customize the colors, but it would be nice to have some preset ones that are more attractive. In our survey design process we go through several iterations as we include our clients' feedback to get the most relevant data for them. Often we'll format in Survey Methods and send them the link to try it out, other times it is more useful to generate a word doc from Survey Methods and ask them to edit it digitally. The word docs are incredibly awkward in their formatting, and can get wonky when you try to move things around. Is there a way to create word docs without the table formatting?

Reasons for Switching to SurveyMethods

Survey Methods was more useful for collecting and analyzing data from big respondent pools, and offered more features.

Response from Survey Methods

Replied March 2020

Thank you for the review. Over the coming months you will see more reporting options as that is one of the areas we're focusing on. We aim to be the best value in the market and do provide significant discounts for educational and not-for-profit organizations.

January 2021

Michael from Direct Effect Solutions, Inc.

Company Size: 2-10 employees

Industry: Management Consulting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

An important tool for our business

We have been using SurveyMethods for over 10 years. The system has been reliable, which is critical when you are relying on a third-party product to represent you to your clients. Support has been responsive whenever we have had questions and is very open to listening to suggestions for enhancements.

Pros

The ease of exporting the survey results so that we could do custom analysis has been the key to our leadership assessment and 360-degree survey offerings. It also scales nicely for when we need to just push out a 10 question survey quickly with a little bit of page logic. Finally, our clients like the suspend/resume feature so they can come back to an in-flight survey to complete it if they get interrupted.

Cons

The service is pretty robust. There are a few small feature requests we have made that will hopefully be considered for the future, but there are no major issues we have to tolerate to get our work done.

Reasons for Choosing SurveyMethods

Cost entry point when we were beginning our poll/survey services. Allowed us to develop this capability and customize our analysis without making a big commitment. We had very good support to help us get going and the exported survey result data fit easily into the templates we were already developing.

Response from Survey Methods

Replied January 2021

Thank you for the review. SurveyMethods continually ads new features and functionality based on our customer's feedback.

February 2020

Dean from Alliance for Performance Excellence

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

February 2020

Great new alternative

Similar features to previous software, plus new features that we will be using. Also like the fact that we may be able to make this a shared standard - pending partner organization approvals.

Pros

Multiple automation features, easy to navigate (with a modest learning curve and online support)

Cons

Navigation is different than the software I used before, so I had to learn new procedures.

Reasons for Choosing SurveyMethods

Still evaluating this software.

Reasons for Switching to SurveyMethods

Pursuing better pricing for more users in the Enterprise model.

Response from Survey Methods

Replied February 2020

Thank you for your feedback! In addition to phone and email support, We've now added a new YouTube channel. It contains a video library with "How To" and Training Videos that customers can access anytime.

January 2021

Jerrold from ANOVA, Inc.

Company Size: 2-10 employees

Industry: Professional Training & Coaching

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Company survey

Helps me to provide useful feedback to organizations on executive performance and employee engagement. The tool is great; the report creation is cumbersome at best.

Pros

The support I received from [SENSITIVE CONTENT HIDDEN]. He and his associates helped me through some major difficulties in report creation. I can't say enough about [SENSITIVE CONTENT HIDDEN]: his sincere concern for me as a customer; and his excellent follow-up on all issues. he is a top level employee.

Cons

I have used this software for more than a decade. The newer versions of it are more difficult and less intuitive than previous versions, especially in survey analysis and report creation. What I was able to do before in 15-30 minutes took me hours, and I finally had to reach out for support.

Reasons for Choosing SurveyMethods

Price and what I assumed was ease of use. If the video on report creation had been made available to me initially, things may have gone more easily.