Feedback statistics dashboard
Supported Operating System(s):
Web browser (OS agnostic)About Zonka Feedback - Survey
Zonka Feedback offers feedback forms and customer satisfaction surveys in various formats, such as on a tablet or on a kiosk, designed for companies to gather and analyze the data. The solution can be utilized by hotels and other hospitality businesses, spas and salons, retail chains, banks, health care or any other consumer-oriented business.
The feedback forms are fully customizable to match the branding of the company and employ rating scales, pre-defined templates and a form builder. Customers can then fill forms on a kiosk in a hotel lobby, for example, or by tablet following a purchase.
A guest feedback manager can support multiple locations and sources of feedback so that chain businesses can manage data from all customers. This functionality i...
9 Reviews of Zonka Feedback - Survey
Average User Ratings
Overall
4.78 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
Filter reviews by:
Sort by: Most Helpful | Most Recent
October 2019
Anonymous
Verified Reviewer
Company Size: 5,001-10,000 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Superb software for feedback!
Pros
- Super easy to set up on our own - Can completely customize for different needs with any type of questions which works great for multiple teams - The reporting is good - can filter most results and schedule and download the files for team reporting - We have also recently started using this for client feedback as well by different teams Zonka Feedback has really helped us streamline our feedback management at our company!
Cons
We haven't faced any issues in the software yet.
October 2018
Anonymous
Verified Reviewer
Company Size: 51-200 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
October 2018
Get your customer feedback easily
Pros
- Features to customize your feedback screen, they are having various option for feedback. - Option to get user email, phone number and other details before they give feedback. - In built kiosk, which will save your cost. - Battery performance and monitoring. - Alerts on feedback.
Cons
- Sometimes while submitting feedback screen takes lot of time before taking app/tab to the home screen.
February 2018
Anuj from SNS restaurants pvt ltd
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Very good support and easy to use.
Pros
Easy to use, user can easily navigate and we can customize the feed back pages by own. Easy to track the feedbacks.
Cons
Exporting the data is lityle bit challenge. We can select different columns but exported data have different columns.
September 2019
Megha from W Pratiksha Hospital
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Good experience with Zonka - highly recommended
Pros
Ease of set up, customization and implementation
Cons
The inability to skip non relevant sections within a questionnaire
September 2019
Patrick from Signage Panama
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Really nice app !
We are leading enquiries in the retai sector using tablets. This app is really easy to use and efficient.
Pros
Functionalities are really complete, really nice reports, nice funcitionalities
Cons
Some design functions which are not fully supported
Reasons for Choosing Zonka Feedback - Survey
Work offline, really stable. Propose all type of questions. Really nice reports
May 2017
Vinit from Health City Cayman Islands
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2017
Zonka App has really really helped us a lot to improve our feedback collection and analysis system.
Pros
The best part is we moved from paper feedback system to zonka app which is completely digital and it has every day alert notification which is great. -The app does the complete analysis so it saves time -The dashboard gives to complete live information so that you can act on feedback real time.
March 2018
Gita from Hotel Management
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Nice!
Awesome
Pros
I absolutely couldn't survive without this program. It makes my job so much easier! I would definitely recommend
June 2019
HENRIK from LETZ SUSHI
Company Size: 51-200 employees
Industry: Food & Beverages
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
Great product
Pros
Easy to use good costumer service, great response rate from costumers
Cons
I have no negative comments about Zonka
May 2017
Louis from Griswold Home Care
Company Size: 501-1,000 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2017
Zonka has been a huge help in gathering client satisfaction data.
Great data around client satisfaction.
Pros
Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes.
Cons
I have yet to encounter much that I would change. Some of the raw data is a little difficult to look at sometimes, but in the past 6 months, Zonka has made many improvements in this area.